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Becky Yoose
Hello, folks. Some commentary ahead about "OCLC Wise: Designed around people, driven by data"
It’s difficult to define just one role that public libraries play in the US, as they are incredibly unique depending on the communities they serve. What is certain is that they are always key players...
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Becky Yoose Apr 13
Replying to @yo_bj
The article starts w/focus on 2 types of data - immigration status & medical data. Types of data that should be not kept by libraries.
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Becky Yoose Apr 13
Replying to @yo_bj
Even w/community outreach programs, do libraries need to collect and retain this type of information? [Hint - answer is "no."]
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Becky Yoose Apr 13
Replying to @yo_bj
Moving on, the article introduces Wise, which is a CRM "with all the expected ILS functions." People are the bibliographic record in Wise.
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Becky Yoose Apr 13
Replying to @yo_bj
The article uses this "ILS, but for people" metaphor in explaining how it pulls various info about patrons from a variety of sources.
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Becky Yoose Apr 13
Replying to @yo_bj
Essentially, Wise is building a profile for each person that interacts with the library and storing it in one central place, under OCLC.
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Becky Yoose Apr 13
Replying to @yo_bj
Now we get to the paragraph about privacy. OCLC won't sell personal data. Considering OCLC's track record with metadata created by members...
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Becky Yoose Apr 13
Replying to @yo_bj
"Wise and other OCLC products make use of personal data..." sounds like personal data from Wise will be wrapped up in other OCLC products.
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Becky Yoose Apr 13
Replying to @yo_bj
... and that's it about privacy. I'm sure that there might be more information if you fill out the linked form, but that's it.
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Becky Yoose Apr 13
Replying to @yo_bj
You might be wondering, "Becky, there are many CRM products out there, and libraries use those. What's special about Wise?"
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Becky Yoose Apr 13
Replying to @yo_bj
A few things, including a major library data & technology vendor wanting to create patron profiles & use that data across all their products.
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Becky Yoose Apr 13
Replying to @yo_bj
Granted, OCLC did talk about the upcoming GDPR changes - & - but there are still some concerns.
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Becky Yoose Apr 13
Replying to @yo_bj
Anywho - wrapping this up now due to needing to move onto other things, but these are preliminary thoughts. More might follow.
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bloodredruby Apr 13
Replying to @yo_bj
What the hell?!
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Andrea Apr 13
Replying to @yo_bj
Yikes!
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Andromeda Yelton Apr 13
Replying to @yo_bj
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barbara fister Apr 14
Replying to @yo_bj
Gee, just the other day Mark Zuckerberg insisted to Congress Facebook doesn’t sell your personal data. Misses the point entirely.
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Netsensei Apr 15
Highlighting "A few things, including a major library data & technology vendor wanting to create patron profiles & use that data across all their products." Pinging
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Montserrat Biedermann Apr 17
Replying to @yo_bj
Thanks for bringing this to our attention!
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