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WPBakery
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WPBakery Sep 12
Replying to @naikrakesh
Could you please share the email address you used to purchase the plugin, so I could look for it in our system? As fas as I can see, the email address rakesh@naiks-hyd.com is not used to purchase the plugin.
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WPBakery Sep 11
Replying to @naikrakesh
Could you share your license number?
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WPBakery Sep 11
Replying to @Realtor_SoCal
Please check your spam folder as the responses tend to end up there
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WPBakery Sep 11
Replying to @robertwent
The update has been made. CodeCanyon now has version 5.5.4 :)
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WPBakery Sep 3
Replying to @Gigasoft4875707
Hi! As you have a modified version of our plugin, please reach out to your theme author to get more information and support. :)
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WPBakery Aug 20
Replying to @mikebdjmc
Hi, Mike! Could you share your license number as well as the email address you used, so I can check the system?
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WPBakery Aug 15
Replying to @jdgrafton
Hi, Jane! You are always welcome to reach out on any of our social media platforms or create a ticket at
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WPBakery Aug 13
Replying to @PamelaG17
You are always welcome to contact us here and we respond as soon as possible! As for the issue, in your admin panel, under WPBakery Page Builder, locate the product license tab, if it's not there, then it's not a licensed install.
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WPBakery Aug 13
Replying to @johnhaden
If you have issues with the update, make sure to contact our support team at . We're always glad to help!
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WPBakery Aug 13
Replying to @temmokan
Hi! You do need a direct license to be able to access our official support.
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WPBakery Aug 2
Replying to @yumisaiki
Hi! Please open a ticket at so our tech team can take a look.
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WPBakery Aug 2
Replying to @Daniel_J_ONeil
As we said before, we're experiencing a system anomaly and are doing all we can to get your responses and will investigate your site asap! :)
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WPBakery Jul 30
Replying to @_joshiMedia
Hi! You can contact us through social media (Facebook and Twitter). If you need technical assistance, visit :)
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WPBakery Jul 19
For easier communication, you can reach us on our FB page -
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WPBakery Jul 18
Replying to @ScCrow_0000
Hi! You could try to activate and deactivate the license. There's also an option to download the latest version from , delete the previous one (we'd suggest to make a backup first) and install the new one.
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WPBakery Jul 3
Replying to @bstephenmitchel
Hi, Steve! We checked and the latest version (5.5.2) is uploaded to CodeCanyon :)
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WPBakery Jul 3
Replying to @PghKatrina
You can manage licenses and access support from The link is for a different plugin :)
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WPBakery Jul 3
Replying to @cgiphotography
Hey, Mark! Unfortunately, it's not possible at the moment.
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WPBakery Jul 3
Replying to @PghKatrina
Hi! There should be only one that you made when activating the plugin. Make sure that the login credential are correct. :)
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WPBakery Jun 27
Replying to @craigsteelman
Hi, Craig! Could you explain the issue in more details?
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