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Virgin Media 17s
Replying to @peptalkfanzine
Hi I am sorry to hear you feel this way, please can you expand a little on the issue you are trying to get resolved? ^PDe
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Virgin Media 2m
Replying to @neilprior124
Hi Neil, we are sorry for any inconvenience caused and for the fact you still haven't received a callback, regrettably we are unable to access account specific information via social media so are unable to investigate this or arrange call backs, please...
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Virgin Media 4m
Replying to @Steveluckett
Thanks Stephen, responses aren't always immediate but if you've been passed to the mobile team they'll be in touch asap. ^AR
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Virgin Media 5m
Replying to @leggyandcrazy
We're regulated by OFCOM, as we've said previously we're very sorry for any confusion, we can't refuse to raise a DSAR for you. Appreciate you've contacted us before, but this isn't something we can help with via Twitter. If you can please try us again...
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Virgin Media 5m
Replying to @Tidgney
I would try the text option if you are unable to get through on the phone. ^
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Virgin Media 6m
Replying to @ben_lewis8
Ah okay, so you wouldn't be the account holder? It's been done on your behalf? ^AR
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Virgin Media 7m
Replying to @zippi1972
Good Afternoon, I am sorry to hear that you have had some issues there. how are things looking since your tweet? ||ZM
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Virgin Media 7m
Replying to @yejihans
Good Afternoon, I am sorry to hear that you have had some issues there. how are things looking since your tweet? ||ZM
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Virgin Media 8m
Replying to @PajorMartin
Hi Martin, Hi , I am sorry to hear you are having problems with your services, have you checked our service status page recently to see if there are any known issues in you area and for any updates,it can sometimes take a litt...
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Virgin Media 9m
Replying to @afzal_atiyyah
Hi , I have contacted the team advising you want a deadlock letter, ^PDe
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Virgin Media 12m
Replying to @jimwilson76
Hi James, I am really sorry to hear you are not happy with the speed you are getting, I understand you have been trying to get this resolved , there are so many factors when it come to internet access especially WiFi, you can try to use our connect a...
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Virgin Media 13m
Replying to @lakingsfan82
Have you factory reset the hub? via the pinhole on the back of the hub? ||ZM
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Virgin Media 13m
Replying to @Steveluckett
I am sorry the line was disconnected, could you try texting on +44753 305 1809? ^AR
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Virgin Media 14m
Replying to @dianxinbaba
My apologies for the delayed reply. It does sound like the final bill you've received for the account as we bill in advance. This would be debited then a few days after disconnection of the account, we'd send you a statement with the credit on for the ...
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Virgin Media 15m
Replying to @Tidgney
Hi Martin, I am sorry to hear this, regrettably we are unable to access account specific information via social media so are unable to investigate this or arrange call backs, please text the issue you are having to 0753 305 1809 and a member of the tea...
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Virgin Media 15m
Replying to @qubyte
Good Afternoon, I am sorry to hear that you have had some issues there. how are things looking since your tweet? ||ZM
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Virgin Media 16m
Replying to @leggyandcrazy
I'm sorry if this wasn't raised correctly Laura, it's not something we're able to do over Twitter as we don't have account access. If you could please contact us again on 150/ 0345 454 1111 or text on +44753 305 1809so we can chase this up. ^AR
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Virgin Media 18m
Replying to @MulGhee
I'm sorry for the experience you've had Leyla, have you tried texting us on +44753 305 1809? ^AR
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Virgin Media 19m
Replying to @modupescott
Good afternoon, sorry to hear that you have had some issues there, how are things looking since your tweet? ||ZM
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Virgin Media 20m
Replying to @christorch5
I am really sorry to hear that Chris, have you reached out to us via our text messaging services? If not you are able to get hold of them on +44753 305 1809 ||ZM
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