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Virgin Media
We’re here for the box set bingers, telly ninjas, all-night gamers and biggest streamers. Need help? We’re online 8am-10pm Mon-Fri & 8am-4pm on weekends.
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Virgin Media 6s
Replying to @089968Raph
That's great to hear, Raphael. Happy to hear that you enjoyed the show. Cheers. ^JVM
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Virgin Media 3m
Replying to @LancasterHolmes
We're unable to locate anything from here Dan. I would advise giving us a call on 150/0345 454 1111 and we can leave an update on your complaint ^EC
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Virgin Media 5m
Replying to @Cathy_Bongbong
Hi, Catherine. Thanks for getting back. Sorry to hear about your broadband being down. Can you please check our service status page here and let me know if there's a fault reported on your are. ^JVM
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Virgin Media 7m
Replying to @eimaj_krap
Hi, Parky. Sorry to hear about this issue. I apologise for the inconvenience caused by the intermittent service of your internet connection. Is there no update from our service page ? If you have subscribe to the page you can get...
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Virgin Media 11m
Replying to @reedy1871
I'm sorry if you feel that way. We're still hoping that you changed your mind. Let us know how it goes. ^JVM
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Virgin Media 13m
Replying to @Whishhht
I'm afraid it's not possible to just give authorization by words. If you wish to have him authorise, you need to send a Power of Attorney that will state the account holder allows his son to have access sot the account. Did we not able to advise this? ^JVM
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Virgin Media 14m
Replying to @andydoeshair
I'm afraid we can't arrange call backs from here. I would advise speaking to the team on 150/0345 454 1111 or trying our other contact methods here and I'm sure we can get things sorted ^EC
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Virgin Media 15m
Replying to @katobell
When is the engineer visit? We'll have to see how it goes with the engineer visit, Katherine. We appreciate your patience and keep us posted. ^CHA
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Virgin Media 15m
Replying to @hirodaryanani
Hi, Hiro. I can see that you did not have the best experience with us. We always aim to do right by our customers. I'd love to try and help sort things out. Can you tell me what issue are you experiencing now? ^MCC
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Virgin Media 15m
Replying to @Momemon1
Hi, Mo. Thanks for reaching out. I'm sorry to hear about you not being connected to your internet service. Have you tried rebooting your hub? Does it happened to all devices? Looking forward to your response. ^JVM
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Virgin Media 16m
Replying to @llamedos123
Hi there, Bob. It's disappointing to hear you're having issues with your TV guide. Could you please go to your Settings > Network > Connect to the Virgin Media Service now from your set top box? Let us know if this works. ^CHA
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Virgin Media 16m
Replying to @TyCi_46
Sorry about that, Tyrone I understand that your interrupted viewing can be frustrating. Which service was updated? Maintenance and updates usually take place at 2AM. Did it show a message that it is for a software update? Let me know so we can take a further look at it. ^MCC
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Virgin Media 17m
Replying to @Spanners_btp
Hi there. Sorry to hear your internet service is currently down. Definitely not the level of service we want you to have. Could you check if there's any fault listed here: ? Let us know what you find out and we'll go from there. ^CHA
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Virgin Media 18m
Replying to @davidclarke3
Sorry about the WiFi issue, David. I can only imagine the trouble you went through in doing troubleshooting. The lights indicate that the hub is disconnected from the network. Let's see if a reset will take care of it. Remember that this will reset you...
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Virgin Media 18m
Replying to @OldScouserRPing
Glad to hear you find our service reliable. Let us know if you need any help in the future. ^CHA
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Virgin Media 18m
Replying to @jim_johnson24
You're welcome, Jim. Just give us an update how it goes. ^JVM
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Virgin Media 20m
Replying to @smyykal_
Hi, Scott. Sorry to hear you're now thinking of leaving us. If you aren't happy with your current package at the end of a contracted period I would recommend speaking to our customer relations team. They will be more than happy to review your package w...
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Virgin Media 21m
Replying to @TONYHAMILTON69
Hybrid Log-Gamma (HLG) is a high dynamic range (HDR) standard that was jointly developed by the BBC and NHK. HLG is compatible with standard dynamic range (SDR) displays. For more questions about BT Sport on your Virgin TV, you can call the Media team ...
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Virgin Media 22m
Replying to @used_to_be_fun
That's nice to know that you're getting a new hub. Let us know if this resolves the issue, Sach. We'd love to know if the concern is sorted. ^MCC
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Virgin Media 22m
Replying to @Imadbrahimi452
Could you check and make sure that power leads and cables are securely connected? If they are, and you've already restarted your hub numerous times, I'd recommend doing a reset on your hub instead by holding the reset button down at the back of your hu...
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