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Virgin Media
We’re here for the box set bingers, telly ninjas, all-night gamers and biggest streamers. Need help? We’re online 8am-10pm Mon-Fri & 8am-4pm on weekends.
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Virgin Media 53s
Replying to @GNoden
You are able to find that via the contact us link found here ||ZM
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Virgin Media 1m
Replying to @dannicrock
Have you tried a pin hole reset? ||ZM
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Virgin Media 1m
Replying to @mrsspanner
Sorry it's not something we currently offer ^AR
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Virgin Media 2m
Replying to @JoelyFranklin
My apologies for the extended fix time. Hopefully sorted much sooner. ^JGS
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Virgin Media 5m
Replying to @nomad3k
I appreciate what you're saying, apologies for what's happened. In the event that your credit rating was affected we would of course help rectify this ^AR
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Virgin Media 5m
Replying to @dannicrock
When was the last time the hub was rebooted? ||ZM
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Virgin Media 5m
Replying to @metal4ever679
This number is available from any number 0345 600 0789. ||ZM
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Virgin Media 6m
Replying to @robert6989
What speeds do you get on a wired connection? ^HM
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Virgin Media 6m
Replying to @clmorisson
Please call the technical team on 151//03454541111. Options 1, 2 & 3 they'll help further with this. ^JGS
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Virgin Media 6m
Replying to @Emma73928962
This is disappointing to hear and not the level of service we aim to give. What was the outcome of the call you had with our team? ^HM
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Virgin Media 6m
Replying to @PaulAGrundy21
Our credit guide for complete loss of service over 24 hours can be found here . RP
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Virgin Media 7m
Replying to @hanishp02
That would be correct Hanish. ||ZM
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Virgin Media 9m
Replying to @18_Darren_88
Does it advise of a fault reference or estimated fix time? RP
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Virgin Media 9m
Replying to @GNoden
We are not able to DM for security reasons. ||ZM
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Virgin Media 10m
Replying to @metal4ever679
Do you know the reason for being cut off? ||ZM
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Virgin Media 11m
Replying to @Roebuck_Neil
If you can please contact our technical team on 150/ 0345 454 1111 so we can look into this for you. ^AR
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Virgin Media 11m
Replying to @1079marting
Are you available for a web chat with us between 10am and 2pm tomorrow or after 10am on Monday? We'd like to take a look at this for you ^PD
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Virgin Media 12m
Replying to @MJS_87
Is this because you've got a current offer/discount still running? ^JGS
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Virgin Media 13m
Replying to @clmorisson
Yeah so, the link I sent you. Click it. Then sign in to it, and then run the fault test on the affected service :) ^JGS
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Virgin Media 13m
Replying to @dannicrock
Hi Danni, Is there anything listed here ||ZM
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