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Virgin Media
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Virgin Media 8h
Replying to @TucTucLoco
Thank you for confirming. This is something we should be able to look into via webchat, although I'm afraid we don't have any availability this weekend. If you'd be free on Monday between 10am-5pm, ew'd be more than happy to take a look for you. Otherw...
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Virgin Media 8h
Replying to @bigH_7
can you contact our technical support team on 151/ 0345 454 1111 options 1, 2 and 3 so that we can run some tests, ^CW
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Virgin Media 8h
Replying to @runciaranrun
can you contact our technical support team on 151/ 0345 454 1111 options 1, 2 and 3 so that we can run some tests, ^CW
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Virgin Media 8h
Replying to @JasonArdener
Hopefully they will come back to us soon, please message us on Monday for an update ^CW
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Virgin Media 8h
Replying to @bigman_andrew
That's disappointing to hear Andrew - may I ask what they advised in such a short amount of time? ^TF
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Virgin Media 8h
Replying to @arixnagrsnde
OK, if you aren't able to check this, I would recommend giving the team a call on 150 / 0345 454 1111 option 1, option 2 then option 3, they will be more than happy to help. ^LC
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Virgin Media 8h
Replying to @StephenWimsey
Hi Stephen, I'm really sorry to hear you've not received either the refund or a callback as arranged. When did you speak to the team regarding this? RF
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Virgin Media 8h
Replying to @LaurenTaylor95_
If you're able to test a wired connection on a pc/laptop () it will help us identify any issues sooner and get things resolved asap? ^TF
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Virgin Media 8h
Replying to @DANAKRIGG
Apologies for any inconvenience or frustration caused by this. ^LC
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Virgin Media 8h
Replying to @Jameswheeler84
Hi there. Is there anything I can help with at the moment? ^Ben
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Virgin Media 8h
Replying to @Fleetox99
Very sorry to hear you haven't received this. When were you advised this would be sent to you? ^LC
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Virgin Media 8h
Replying to @PhdYvee
OK, I would recommend giving our tech team a call back to get this looked into further, they will be more than happy to look into this for you. ^LC
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Virgin Media 8h
Replying to @arixnagrsnde
Apologies for this. Is there anything listed here: that could explain the issues you are experiencing. ^LC
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Virgin Media 8h
Replying to @Captain384
Thank you for this. I'd definitely expect a higher speed over a wired connection so it looks like there's an issue somewhere along the line. Did you check for area faults on the service page earlier? RF
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Virgin Media 8h
Replying to @TucTucLoco
Apologies, I didn't realise you hadn't resolved this as we hadn't heard back in a month. Have you successfully registered for an online account or have you not managed to do this yet either? RF
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Virgin Media 8h
Replying to @DaveKyleUK
You can give the team a call on 150 / 0345 454 1111 option 1, option 1, then option 4, they will be more than happy to help. ^LC
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Virgin Media 8h
Replying to @sistaveley
Yeah sure, you can check here . Let me know how you get on. |DA
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Virgin Media 8h
Replying to @engineerGuido
That's not something we do I'm afraid. |DA
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Virgin Media 8h
Replying to @AnisaTopan
I'm glad you got it sorted. I apologise again for the experience you had with the call centre. |DA
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Virgin Media 8h
Replying to @StevenNott
Merry Christmas indeed! |DA
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