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Virgin Media
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Virgin Media 51s
Replying to @DragoSFMAA
We are sorry for any disappointment with the service. Are you having issues with speed over WiFi and wired connections? Let us know so we can look into it. ^JJ
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Virgin Media 1m
Replying to @dpcoverdale
Thanks for coming back to me David. As you have tried the diagnostics and are still having issues we would recommend speaking to our team on 150/0345 454 1111 option 1,2 then option 3. If needed we can arrange a technician visit for you. Alternatively ...
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Virgin Media 1m
Replying to @woodfordswoo
You're most welcome, woodfordswoo. Sorry that several reboot has been done before it gets sorted, however at the same time, we're glad to know. In any case that you're still experiencing an issue, please do try doing the same or use this link- ...
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Virgin Media 2m
Replying to @HumBawBag
Really sorry about this inconvenience, Hum. Were you able to reboot your router to see if there's any improvement? Please let me know. ^RRG
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Virgin Media 2m
Replying to @LouiseRamsay15
Hi Louise, thanks for tweeting us. Sorry to read that you aren't having a great customer experience. Our telephone team is based on availability and can be difficult to get through to during busy periods. We have alternative contact methods here: ...
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Virgin Media 3m
Replying to @Richard_Clark
Thank you for reaching out. We'd like to help you about this matter. Can you contact our sales team on:0800 183 1234, cause they can further check what service is available is your area. Hopefully we'll be able to provide you our services soon. ^JJ
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Virgin Media 5m
Replying to @MineshHalai
I understand Minesh. I'd like to check the details for you, however this will require account access and it's not possible over social media that's the reason why we need you to ring our automated service number so you can check if there's a fault repo...
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Virgin Media 7m
Replying to @Enfield67
Sorry about this Paul, please keep us posted with how you get on. ^AR
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Virgin Media 7m
Replying to @DavePer60827023
Apologies Dave, it was just to say the link will give you more information. ^JS
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Virgin Media 9m
Replying to @Ellie_dodders
Thanks for giving this detailed information. We'd like to help you get this sorted, would you be available for a web chat? We are open until 8PM. Just click this link: so our team can assist you further. ^JJ
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Virgin Media 10m
Replying to @jeeteshsingh
Apologies with the experience you have had with our customer service, JT. I'd like to know if this with Mobile or Media service? Hope to hear from you. ^RI
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Virgin Media 11m
Replying to @Enfield67
Hi Paul, sorry the team are busier than usual today. We do also have a text service if he has a mobile phone? You can message them here- +44753 305 1809^AR
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Virgin Media 13m
Replying to @SarahCBate
Very sorry to hear you've struggled to get through. I can assure you that all our agents work hard to answer calls as swiftly as possible. Unfortunately, we have been experiencing higher than normal call volumes due to a number of internal and external...
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Virgin Media 13m
Replying to @TheLesWaller
Thanks for clarifying. Just to make sure we cover the basics before we take this further, have you done some basic troubleshooting found in here ? Let me know how it goes. ^ES
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Virgin Media 14m
Replying to @SimbasmumYates
Hi Liz, thank you for contacting us, sorry to hear you are having issues with your services have you checked our outage checker for any known issues and estimated fix times in your area? . If there isn't any issues showing on ou...
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Virgin Media 15m
Replying to @MineshHalai
Hi, Minesh. Sorry to hear that you're having issues with your broadband. You can ring our automated Service Status Line on 0800 561 0061 to get updates if there's any fault. If there is, that will also have the estimated time of fix. If there's none, ...
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Virgin Media 16m
Replying to @AndyMaunder93
Have you carried out a pin hole reset on your hub since the issue started? If you haven't, I'd recommend doing a reset on your hub instead by holding the reset button down for over 5 seconds while the Hub is powered on will start restoring the Hub back...
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Virgin Media 16m
Replying to @callumsmitcheIl
Thank you for reaching out. Tell me what can we do to help? Hope you keep us posted. ^JJ
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Virgin Media 17m
Replying to @geeamanda
Can you elaborate on this? ^JGS
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Virgin Media 19m
Replying to @KinetaHill
Hi Kineta, thanks for your tweet. Is there anything we can assist you from here? Let us know so we can look into it. ^RC
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