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Thorntons
We're here to answer your order enquiries. Tweets us, email customercare@thorntons.co.uk or call 0345 121 1911
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Thorntons 21h
Replying to @Ali50ShadesFan
That's great to hear! Thanks for the feedback Alison. 👍
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Thorntons 22h
Replying to @CatherineHSmith
👍
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Thorntons 22h
Replying to @CatherineHSmith
Hi Catherine, thanks for your comments! I'll make sure we pass them on to our marketing team. Rob@Thorntons
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Thorntons 23h
Replying to @aprosser35
Hi, really sorry to hear this! Please could you DM me your order number so I can look into this for you? Rob@Thorntons
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Thorntons Aug 17
Replying to @beccaaaa1995
Hi. I am sorry to hear this, can you please DM me more details. Thank you. Christine@Thorntons.
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Thorntons Aug 17
Replying to @carlyhud98
Hi. I am sorry to see this can you please DM me more details. Thank you. Christine@Thorntons.
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Thorntons Aug 15
Replying to @HannahH64066087
Hi there, sorry to hear of the disappointment. I have passed your comments to the team who looks after our products. Thanks Katie@Thorntons
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Thorntons Aug 15
Replying to @aquacat2
Hi there, thanks for the suggestion! 😀We will of course pass this to our product development team for consideration in the future. Thanks Katie@Thorntons
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Thorntons Aug 15
Replying to @aliciahardy16
Sorry to see this! Please can you DM the batch number and best before date on the box? Thanks Katie@Thorntons
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Thorntons Aug 14
Replying to @shivenpo
Hi there, really sorry to see this. Please could you DM me some more info so we can look into this for you? Rob@Thorntons
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Thorntons Aug 14
Replying to @domineng
Hi Dominic, we have had some issues with the recent hot weather. We updated our website with info on this to try & inform our customers of the delays we were experiencing, Could you please DM me with your order number so I can investigate? Rob@Thorntons.
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Thorntons Aug 14
Replying to @BannahHutters
Hi Hannah, sorry to hear this. Could you please DM me your order number so I can get this looked into? Rob@Thorntons
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Thorntons Aug 13
Replying to @chloe_slipknot @O2
👍🍨🙂
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Thorntons Aug 13
Replying to @loulouyoung
Hi Emma, we always try & pass on comment like this direct to store! Could you please DM me some more info so we can let them know? Rob@Thorntons.
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Thorntons Aug 11
Replying to @vickihair
Unfortunately at present we do not do factory tours, sorry for any disappointment caused. Thanks Katie@Thorntons
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Thorntons Aug 11
Replying to @HannahH64066087
Sorry to hear this, Your comments are important to us. We always listen to consumer feedback as it helps us to improve our product ranges. Your comments have been passed on to the team that looks after product development. Thanks Katie@Thorntons
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Thorntons Aug 9
Hi there, please can you email the full details of your request to customercare@thorntons.co.uk Thank you Katie@Thorntons
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Thorntons Aug 9
Replying to @aimee_dcaccia
Hi Aimee. I am pleased to hear this, can you please DM me more details. Thank you. Christine@Thorntons.
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Thorntons Aug 9
Replying to @Lulabelle1989
Hi. i am sorry to hear this can you please DM me more details. Thank you. Christine@Thorntons.
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Thorntons Aug 8
Replying to @oolaboops @thorntons
Hi there, so sorry to see this. Please can you DM the batch number and best before and your full address? Thanks Katie@Thorntons
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