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Thorntons
We're here to answer your order enquiries. Tweets us, email customercare@thorntons.co.uk or call 0345 121 1911
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Thorntons Oct 15
Replying to @sparkynephilim
Hi Nadine, thanks for pointing that out! I've raised it with the relevant team. 👍Rob@Thorntons
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Thorntons Oct 12
Replying to @justfam77
Hi There, can you drop me a DM with some more info on please? Rob@Thorntons
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Thorntons Oct 9
Replying to @fizzcracked
Hi Laura, can you DM me please so I can get this looked into for you? Rob@Thorntons
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Thorntons Oct 9
Replying to @liveCarp
Hi Adam, can you DM me some more info please? Rob@Thorntons
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Thorntons Oct 8
Replying to @Aimizing
Hi Aimi, can you DM me some more info please? Rob@Thorntons
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Thorntons Oct 8
Replying to @deegoose
Thanks Daren. Rob@Thorntons
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Thorntons Oct 8
Replying to @Carolj1960
Hi Carol, We try hard to ensure that our customers enjoy all of our products, I’m sorry to hear you were disappointed . We always listen to consumer feedback as it helps us to improve our products. Your comments have been passed on to the product development team. Rob@Thorntons
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Thorntons Oct 8
Replying to @deegoose
Oops! Sorry to see this Daren, thank you for pointing it out. I'll get it flagged up to our retail team. Rob@Thorntons
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Thorntons Oct 6
Replying to @DustySootSprite
Hi. We would not recommend this however it would depend on how long you was going to leave them out, the chocolates should also be stored in a cool place. I hope this has helped. Christine@Thorntons.
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Thorntons Oct 5
Replying to @fizzcracked
Hi Laura. So I can look into this can you please DM me your full billing address. Thank you. Christine@Thorntons.
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Thorntons Oct 5
Hi Lyndsey. Can you please email the information to customercare@thorntons.co.uk Thank you. Christine@Thorntons.
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Thorntons Oct 3
Replying to @Caraires
That's great news! Thanks for letting us know. 🙂👍Rob@Thorntons
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Thorntons Oct 3
Replying to @cittiecait
Hi Catherine, no it definitely isn't! I'm really sorry to see this, please can you DM me some more information so I can get this looked into? Rob@Thorntons
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Thorntons Oct 3
Replying to @Druhorton
I’d like to say ‘we’ll try’….but I can’t make any guarantees Andrew!! 🙂Rob@Thorntons.
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Thorntons Oct 3
Replying to @gardenrose_xo
Hi there, really sorry to see this! Please could you DM me some more info? Rob@Thorntons
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Thorntons Oct 2
Replying to @MrXeh
Hi. I am sorry you are disappointed, the cakes are made under licence by Finsbury Foods. I will certainly log this and pass your comments/concerns on to them. Thank you. Christine@Thorntons.
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Thorntons Oct 1
Replying to @ebroom76
Thanks Emma. One of the team should get back to you shortly. Rob@Thorntons
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Thorntons Oct 1
Replying to @ebroom76
Hi Emma, are you still having issues? You can email us on customercare@thorntons.co.uk as an alternative if you like? Rob@Thorntons
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Thorntons Oct 1
Replying to @RebeccaLC_ @Tesco
Hi Rebecca, really sorry to see this! Please can you DM me some more information? Rob@Thorntons
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Thorntons Oct 1
Replying to @AJess
Hi Alex, absolutely! If you want to DM me I can let you know what info we need etc. Or if you'd rather, you can email our customer care team on customercare@thorntons.co.uk 👍Rob@Thorntons.
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