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Jason Hekl
SVP Marketing at . advisor. Host of podcast. Former head Creation Strategies at . Opinions are my own.
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Jason Hekl May 22
He may not post often, but when he does, it's worth reading…Building a Defensible for Funding …viia
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Jason Hekl Apr 12
[2/2] But the tech isn't a panacea - don't expect to replace staff any time soon. The efficiency and effectiveness of resolving customer issues through chatbots does not match business enthusiasm for the tech…
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Jason Hekl Apr 12
[1/2] We ran a study to get at the heart of consumer preferences on the high tech vs high touch service experience. What did we we find? There's a willingness to try chatbots and digital assistants, primarily because consumers value their time and despise waiting…
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Jason Hekl Mar 4
Replying to @Wondershare
That toll-free # is disconnected. I paid for a lifetime subscription through the AppSumo deal, and now I can't use the software at all. Where can I go for support? Can't even submit a ticket b/c its not picking up my registration code. Please help! Very frustrating!
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Jason Hekl Jan 31
. is making moves in with investments in , innovations in , customer momentum and the addition of 3 experienced execs (, and yours truly) …2019 is going to be a good year…
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Jason Hekl Jan 30
Fun read, especially considering I was at AIG then, working on a Y2K project…Times have changed! Bill Gates made these 15 predictions back in 1999 — and it's scary how accurate he was
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Jason Hekl Jan 12
Replying to @JDerham14 @onepeloton
I have not. Good idea
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Jason Hekl Jan 12
Gave up after waiting on hold for 45 minutes with Clearly no one's home. Anyone know someone at who can help me? No friggin' way I'm going to keep paying for this bike if I can't get some help. Shouldn't be this damn hard
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Jason Hekl Jan 12
So when I didn't get what the rep promised, I reached out a few more times, first asking for the troubleshooting email to be resent, and then just asking for anyone to respond. And still nada. I also tried email a few times. Nada.
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Jason Hekl Jan 12
…It started promising enough. Got someone from on chat last Sunday, but the agent never sent the promised information...
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Jason Hekl Jan 12
I'm furious with ! Spent $2K+ on a bike and its non-functional w/i 6 months. Worse, impossible to get anyone at the company to help you. I've been holding on the support line for 40 minutes...40 minutes! And this is my 6th attempt this week…
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Jason Hekl Dec 28
Think about this: "there is no growth in the status quo" …short article by worth reading on …Everything You've Ever Wanted Is Sitting On The Other Side Of Fear
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Jason Hekl Dec 28
Good article by on learning agility…Accelerating Change On-Purpose
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Jason Hekl Dec 23
RT : Happy employees = happy customers. Focus on creating a great company culture and your customers will love you for it
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Jason Hekl Dec 23
Written for a audience, but applicable to just about any role, including and (and particularly relevant given kickoff season is upon us)…The 5 Things All Great Salespeople Do
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Jason Hekl Dec 23
Simon Sinek's observations are spot on. Worth a view…This is Why You Should Put Your Phone Down -
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Jason Hekl Dec 22
Refreshing when a ‘do good, feel good’ story like this shows up in my feed …Thousands of miles to give: donations reunite families for the holidays
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Jason Hekl Dec 22
Opportunity, and risk…‘Going where the customer is’: Marketers are coming for apps (via Digiday)
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Jason Hekl retweeted
Zingle Oct 3
Confessions of a hotel gm: Learn how this hotel gm created a differentiated guest experience in a competitive market.
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Jason Hekl retweeted
MOCCA Sep 28
Join us for our upcoming Twitter Chat on " in the -up world: when, how, what" w/ - Thursday, Oct 11th 9 am PT | 12 pm ET
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