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Peter Steinberger
I don’t often ask Apple to remove app reviews, but when a customer blames us for fraudulent subscriptions, I’m not letting that stand.
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Frank Rausch Jan 27
Replying to @steipete
I have recently had this, reported it, and the person even apologized via email and thanked me for the help. I had replied to the review and reported it at the same time. Some customers are only very confused. 🙃
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Peter Steinberger Jan 27
Replying to @frankrausch
Yeah, the review is in Chinese.
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Iulian Onofrei Jan 27
Replying to @steipete
Usually, they complain simply because they don't know how subscriptions on iOS work. Like, it's not our fault Apple doesn't explain auto-renewable subscriptions properly to them. Questions like "Why was I automatically charged after the trial?"... Because that's how they work!
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Peter Steinberger Jan 27
Replying to @Revolt666
We over documented everything, no idea what else we could even do. There’s no cure for ignorant.
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Eugene Jan 27
Replying to @steipete
I got a 1 star review on an iMessages sticker pack after a user couldn't figure out how to delete the sticker pack, and accused it of being malware.
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Peter Steinberger Jan 27
Replying to @EugeneBelinski
ugh
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Rich Siegel Jan 27
Replying to @steipete
What channel did you use?
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Christopher P. Atlan Jan 27
Replying to @siegel @steipete
Not sure if this bookmark still works:
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Constantin Köck Jan 27
Replying to @steipete
And that’s totally justified
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Philipp Berner Jan 27
Replying to @steipete
Didn’t know you could do that. Thanks for sharing
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