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Snapchat Support
Snapping, snacking, and supporting! Discover tips, find answers to common questions, and get even more help on our support site:
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Snapchat Support 12m
Replying to @sophiefleetham
Hi Sophie, thanks for reporting, we appreciate your feedback!
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Snapchat Support 13m
Replying to @blehitsmol
Hey Molly! Could you DM us a screenshot of the prompt you see when attempting to login?
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Snapchat Support 15m
Replying to @azizshaya1982
Hey! Let's see how we can help. Send us a DM with some details on what’s happening and we'll take it from there.
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Snapchat Support 55m
Replying to @StevenShave
Hey! To submit a request, please go to: and select ‘My Snapstreaks disappeared' 🔥
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Snapchat Support 58m
Replying to @_eibhlin_
Hello! To submit a request, please go to: and select ‘My Snapstreaks disappeared' 🔥
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Snapchat Support 2h
Replying to @Subby_sub_
We’ll need to look further into this. Head over to and select the options that match your issue. You'll be able to enter details about what you're experiencing and submit a ticket at the end of the form 🛠
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Snapchat Support 2h
Replying to @matticeg12
We’ll need to look further into this. Head over to and select the options that match your issue. You'll be able to enter details about what you're experiencing and submit a ticket at the end of the form 🛠
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Snapchat Support 2h
Replying to @osama_230
Hey! Can you please send us a DM so we can try to help?
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Snapchat Support 2h
Replying to @anneyart1
Hi Alyssa, Snapchatters should not be notified if you click their Bitmojis on Snap Map.
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Snapchat Support 3h
Replying to @Matthewseal1213
Hello! Can you please send us a DM, so we can try to help?
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Snapchat Support 4h
Replying to @kam_cham_3
Hi there! Have you considered turning on Ad Preferences to make sure your ads are interesting and relevant to you? Please go here for more information:
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Snapchat Support 4h
Replying to @Whydontwe__edit
Hi there! You may want to try logging out then log back into the app. But first, make sure your Memories have successfully backed up! Also, if you have Login Verification enabled please make sure you saved your Recovery Code before logging out.
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Snapchat Support 4h
Replying to @xxsavannahoo
Hi there! You may want to try logging out then log back into the app. But first, make sure your Memories have successfully backed up! Also, if you have Login Verification enabled please make sure you saved your Recovery Code before logging out.
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Snapchat Support 4h
Replying to @seaveyfulperez
Hi there! Can you DM us a screenshot of the prompt you see when attempting to login?
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Snapchat Support 5h
Replying to @PlacidoCloutier
Hey there! Can you send us a DM so we can try to help?
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Snapchat Support 5h
Replying to @junghamiwrite
Hey there! Can you send us a DM so we can try to help?
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Snapchat Support 5h
Replying to @chandu_atluri
Hi there! Best Friends are who you Snap and Chat most! We aren’t able to add, restore, or replace Friend Emojis 💔
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Snapchat Support 5h
Replying to @hailey61085043
Hi there! We’re always working to improve the Snapchat experience on both platforms, so some features may change over time. In the meantime, we'll share the feedback you provided with our team 👻
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Snapchat Support 5h
Replying to @troncxt
Hi there! Unfortunately, while you cannot leave a Private Story, you can always Mute the Story. You can disable message notifications, mute or you can disable notifications altogether
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Snapchat Support 5h
Replying to @lilxcereal
Hey there! Can you send us a DM with more info on what you're experiencing, so we can try to help?
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