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Sahil Lavingia
@shl
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29. sij |
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All communication is thoughtful. Because nothing is urgent (unless the site is down), comments are made after mindful processing and never in real-time. There's no drama.
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Sahil Lavingia
@shl
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29. sij |
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Because everyone is always effectively "blocked," everyone plans ahead. It also means anyone can disappear for an hour, a day, or a week and not feel like they are holding the company back. Even me!
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Sahil Lavingia
@shl
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29. sij |
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People build their work around their life, not the other way around. This is especially great for new parents, but everyone benefits from being able to structure their days to maximize their happiness and productivity.
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Sahil Lavingia
@shl
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29. sij |
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This is possible because everything is documented. And because everyone talks through different text-based mediums, it's easy for people to peer into anything if they're curious (or take over if need be). There are also no meetings, and all numbers are public, so there's no FOMO.
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Sahil Lavingia
@shl
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29. sij |
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The software we ship is well-tested and incredibly stable. It has to be, because we're never online at the same time to "deploy" together. There are rarely fires to fight, and we lower the amount of technical debt we have at Gumroad every week too!
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Sahil Lavingia
@shl
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29. sij |
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Overall, it's a very low stress environment. Many of us don't even have Slack installed.
Yet, we're shipping the best software we've ever shipped, and growing faster than ever. Funny how that works!
Let me know if you have any questions.
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Sahil Lavingia
@shl
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30. sij |
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Most of our internal process is documented here: twitter.com/shl/status/122… twitter.com/shl/status/122…
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David Short
@davidgshort
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29. sij |
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What are you using to organize documentation? What tools are people using to communicate?
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Sahil Lavingia
@shl
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29. sij |
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We use GitHub (code), Notion (wiki + product management), and Slack.
You can read about how we work here: notion.so/gumroad/Public…
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Idan Beck
@idanbeck
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29. sij |
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Biggest question is how do you generate a culture of innovation - as well as how do you know who’s suffering from loneliness. Regular offsites to get people face time on occasion?
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Sahil Lavingia
@shl
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29. sij |
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Our customers drive us to innovate. It's never been a problem to push the envelope when we have 10,000+ active creators who constantly "encourage" us to improve!
It's also easy to motivate, since the numbers are pretty convincing in terms of the impact we can have.
No offsites.
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