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Peak Design
Peak Design engineers professional-grade photo and outdoor gear for adventure-minded folks.
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Peak Design Jan 19
Replying to @ian_antoniolli
Thanks!!
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Peak Design Jan 19
Replying to @homatthew121
No plans for backpack V2, but yes Warranty is still valid without receipt
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Peak Design Jan 19
Replying to @AlexRapada
oh no! Yes, submit a Warranty Claim through our site
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Peak Design Jan 19
Nothing planned at this time, have a few other tricks up our sleeve :)
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Peak Design Jan 19
Replying to @ting_ym
Can you provide the email address you submitted the request under?
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Peak Design Jan 18
Replying to @D_Hydrate
Yes! Applies no matter where you purchased
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Peak Design Jan 18
Replying to @GreenSmith
:)
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Peak Design Jan 18
Replying to @tabangcora
Sure will!
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Peak Design Jan 18
Replying to @dsarjeant
Can you please respond to RMA with the tracking #? Our warehouse can take up to a week actually receive in
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Peak Design Jan 18
Replying to @Mirrorlessview
We do not have a tradein program, but lots of folks sell/purchase on ebay to make that swap after the return window
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Peak Design Jan 18
Replying to @yohannlibot
We are! No timeline right now, but would expect it to me available in the next few months
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Peak Design Jan 17
Replying to @bloo
Apologies again. We are a small outfit so fulfill through a 3rd party logistics co. We are always working to improve though.
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Peak Design Jan 17
Replying to @davehubler
Hmm. Can you send us a photo at info@peakdesign.com and we will have a look?
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Peak Design Jan 17
Replying to @ryancoshea
Not required to register but have you looked here: Peak Design QC Code Finder -
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Peak Design Jan 16
Replying to @ting_ym
That is perfectly fine. You should hear back on your warranty within the next 1 biz day though
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Peak Design Jan 16
Replying to @bloo
We request that folks wait 10 business days past estimate delivery date before we resend as we cant file claim until then
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Peak Design Jan 16
Replying to @bloo
Unfortunately we dont have that pricing available to us. We will of course work with you to get your item.
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Peak Design Jan 16
Replying to @ting_ym
Yes, the leather is dyed. This is the first that we have seen any issues with this though. Will be sure to alert the design team
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Peak Design Jan 16
Replying to @bloo
We are certainly not wanting anyone to feel ripped off. Cost for your shipment was actually $24 USD.
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Peak Design Jan 16
Replying to @bloo
Apologies for your frustration here. We do have some issues with USPS from time to time, but most shipments arrive without issue.
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