@lufthansa you lost my luggage, i got no updates and never heard from you. your chat and CS are completely unhelpful since i am not calling to spend more money on flights and keep telling me to EMAIL customer relations. How about a real human in Europe who could look into it?

@shanedawson @JeffreeStar if my card was authorised, am i guaranteed to get the palette? i didn’t receive any confirmation from jeffreestarcosmetics and not sure if i should keep retrying! :(