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Official twitter of Northern train services. Please see our live updates here: and social media policy:
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Northern 3m
Replying to @_charliefarlie
make a formal complaint in regards to your experiences with this service, you can do so by emailing complaints@northenrrailway.co.uk Our apologies we could not be of more help to you today and I hope you enjoy the rest of your week. (2/2) ^CM
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Northern 3m
Replying to @_charliefarlie
Hi Christopher, the Social Media Team do not handle the cancellation of services, this is down to the control team. We are a small team dedicated to helping our customers with their travel queries, and do care greatly for our customers. If you wish to (1)
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Northern 8m
Replying to @aimlacy_
Our apologies however the 20 days starts from when the email is received, if you wish to discuss this with them sooner, you can call the team on the number provided earlier. Apologies we can not be of more help. ^CM
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Northern 10m
Replying to @_charliefarlie
scheduled to run develops a fault the service must be cancelled and the fault repaired. Our apologies for the disruption this caused to your day. (2/2) ^CM
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Northern 10m
Replying to @_charliefarlie
Hi Christopher, very sorry however the service being cancelled due to a fault was an unforeseen circumstance, the maintenance team will be looking into the fault and make sure this is safe for travel. Unfortunately if a train that is (1)
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Northern 14m
Replying to @aimlacy_
Hi there, our Customer Experience Centre advise 20 working days to investigate and respond to all emails. They have asked that if your query is urgent to contact them directly on 0800 200 6060. Our apologies we can not be of more help. ^CM
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Northern 16m
Replying to @JedKendray
Thanks for sharing the great picture! ^DS
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Northern 23m
Replying to @andunsworth @MiriamU98
My apologies for the mistake. We have replied to Miriam and will await a response. Have a good day Andrew. ^CM
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Northern retweeted
Samaritans 5h
January can be a tough time of year for many. Why not reach out to someone you've noticed is having a hard time and make it a little easier for them? James, Wakefield Samaritans 💎
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Northern 24m
Replying to @MiriamU98
Hi Miriam, very sorry nobody has replied to you in regards to this. Which service are you referring to please and we will look into this for you? In regards to the penalty fare, can you confirm why this was issued please and we will look into this also? ^CM
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Northern 27m
Replying to @charliebean85
No problem Charlie, have a nice day :) ^CM
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Northern 29m
Replying to @charliebean85
Yes it is two weeks, we will be sure to keep our feed updated if we receive anymore information on this! Have a great day:) ^LH
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Northern 40m
Replying to @andunsworth
Hi Andrew, very sorry nobody has replied to this yet. I will be sure to reply to Mariam now and hopefully we can resolve this issue. I hope you have a nice day. ^CM
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Northern 50m
Replying to @charliebean85
Hi there. Sadly, we are unable to predict how long RMT’s dispute will last. We have again proposed to RMT that they set aside what appears to be a co-ordinated campaign in return for assurances over jobs and pay, to explore with us what future roles will look like. ^LH
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Northern 52m
Replying to @Nicola_Cog
Hi Nicola, thank you for your lovely feedback, we will ensure this is passed onto the staff member! ^LH
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Northern 52m
Replying to @JanetMcCartne10
Good morning Janet, very sorry to learn of this. We will be sure to pass this to the station for investigation. Thank you for letting us know and have a great day! :)
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Northern retweeted
Nicola Corrigan 54m
great service from your guard on the 10.27 Bradford to Leeds today supporting a man who had cigarette cravings with encouragement and chewing gum!
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Northern 54m
Replying to @Tomabs3003 @robjbeech
This is correct, you can find the season ticket calculator here: It's no problem at all Tom, I hope you have a great day. ^LH
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Northern 56m
Hi Sean. I am very sorry for the frustration caused, this is part of our better stations project. The shelters will be replaced with new ones as soon as possible. ^LH
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Northern 58m
Replying to @cmarshleeds
Unfortunately Craig we can not advise on this as unit and carriage allocation is decided every morning by the scheduling team. If you contact us in the morning we will be able to check on this for you. I hope you enjoy the rest of your day. ^CM
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