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Nassim Nicholas Taleb
Elon , your Customer Support at Tesla is even worse than I claimed last time. It is an insult to your customers.
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Nassim Nicholas Taleb Jan 15
Replying to @elonmusk
A lot of pple think one has to be pro or anti-Tesla. Life is nuanced! I love my Tesla, but customer service is terrible. (Used to be great but degraded sharply over the past 2 y. When I bought the car they used to come to you for repairs. No more).
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Nassim Nicholas Taleb Jan 16
Replying to @elonmusk
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Elon Musk Jan 15
Replying to @nntaleb
Just saw this today. Tesla refunds in general should be easy to get electronically & certainly through customer service. Will he addressed.
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Nassim Nicholas Taleb Jan 15
Replying to @elonmusk
Thanks, but It would be a good idea to give equal response to people who do not have as many followers on Twitter. I am not interested in such a refund if other people equally affected don't get fair treatment.
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Casual EV Jan 15
Replying to @nntaleb @elonmusk
Nothing about this makes any sense. There is no buy button in the front page of the app, it’s buried under a menu. And you have to have selected the menu, selected the option you want to buy and _then_ click the buy button. Sounds more like buyers remorse.
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Nassim Nicholas Taleb Jan 15
Replying to @Casual_EV @elonmusk
You don't buy a software upgrade when rushing to the a Tesla supercharger station to avoid additional charges when the car is fully charged.
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Paavo Hietanen Jan 15
Replying to @nntaleb @elonmusk
4333$ purchase without confirmation and no possibility for refund? I will never touch this software, someone could bankrupt you by stealing your phone...
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EJ Campbell Jan 15
Replying to @nntaleb @elonmusk
I understand this is really bad service, but do you not expect to upgrade to FSD at some point?
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Nassim Nicholas Taleb Jan 15
Replying to @ejc3 @elonmusk
Too paranoid about full driving.
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