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Network Rail
🛤 We own, operate and develop Britain’s rail infrastructure. ➡️ Follow 💬 Customer support 24/7.
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Network Rail 8h
Replying to @eceengineer04
you would have to report it to the train operating company you were travelling with ^EB
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Network Rail 11h
Replying to @GWRHelp @thetaffies
Thanks for tagging us in this, , could you please DM us with more information and we will get someone to investigate this, Thanks. ^JD
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Network Rail 14h
Replying to @briddybird
Hi James, Can you PM Us with more information ^JD
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Network Rail 20h
Replying to @HelenRS
Hello Helen, would it be ok to take some contact details if you send us a private message.We can log a complaint for you. ^JJ
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Network Rail Jul 21
Replying to @stacie_mangan
20 working days
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Network Rail Jul 21
Replying to @stacie_mangan
180721-000207 - Is the service request number and you will be emailed a response for this. Please allow the team 20 working days to investigate. ^NE
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Network Rail Jul 21
Replying to @stacie_mangan
I would believe that if there was no notification then the works would have been an emergency request. However, I will send your request to our community relations team to confirm this.
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Network Rail Jul 21
Replying to @stacie_mangan
Thank you Stacie for providing those details and for contacting Network rail. I have created a service request in response to this enquiry.
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Network Rail Jul 21
Hello, Network Rail would like to investigate and thank you for providing the incident. Please can you provide us with your post code and address, first and last name, contact number and email address please? ^RH
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Network Rail Jul 21
Replying to @foxy81
Thank you Pete. We have now logged your details. Thank you again for contacting Network Rail. ^RH
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Network Rail Jul 21
Replying to @foxy81
I have created a service request under case number 180721-000198. We are processing this now and await your contact details so we can update you on the progress of the case. Thank you again for contacting Network Rail. ^RH
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Network Rail Jul 21
Replying to @foxy81
Hello, We would like to investigate this further at Network Rail. Please may you provide your first and last name, your contact phone number, your email address and your postcode and address by private message?
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Network Rail Jul 21
Replying to @TIMBROWN031 @BTP
Thank you TIM, we appreciate your efforts regarding the safety of the customers and our stations. ^NE
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Network Rail Jul 21
Hi TIM, Could you confirm the Train Station? ^NE
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Network Rail Jul 21
Replying to @J_Bomb_3k @STN_Airport
Hello James, Which train operating company are you travelling with? ^NE
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Network Rail Jul 21
Replying to @torspedia
Hello, Thank you for reporting this to Network Rail. I have raised a Service Request under case number 180721-000129. Thank you again for reporting this to Network Rail and if there is anything else we can help with then please do not hesitate to contact us.
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Network Rail Jul 21
Replying to @adjasoncies
Hi Jason, i'm sorry to hear about this. If you can provide me with your contact details I can get this logged and investigated for you. ^SB
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Network Rail Jul 21
Replying to @torspedia
Hi Toran, can you also provide me with your contact details. Thanks ^SB
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Network Rail Jul 21
Replying to @Lee_McFarlane68
Thank you again for reporting this safety issue to Network Rail and if there is anything else we can help with then please do not hesitate to contact us.
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Network Rail Jul 21
Replying to @Lee_McFarlane68
Thank you for reporting this to Network Rail. I have reported this work to be done by the Vegetation Management Team under Service Request number 180721-000121.
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