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Erika Hall
Talking about creating "delightful" user experiences is actually user-hostile when it wrongly presumes that your customer wants to be emotionally involved with your service at all. Fast and invisible are often the better parts of delight.
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Dan Craddock 17 May 18
Replying to @mulegirl
If a website played ‘Groove Is In The Heart’ while you were onboarding, would you consider that a Dee-Lite-ful experience? 🤷‍♂️
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Erika Hall 17 May 18
Replying to @slowburnweb
Yes. Thank you. I was waiting for that joke.
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Erika Hall 17 May 18
Replying to @mulegirl
You want delightful? Get my new book. It’s a tomato:
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Ali Lozoff Jun 20
Replying to @JeffChausse @mulegirl
The fact that this isn’t an automatic function on all shipping sites is maddening. Zip codes could not possibly be more specific than what city and state you are in.
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Erika Hall Jun 20
Replying to @AliLozoff @JeffChausse
Yeah. I don't want to water down delight like that. Using that term makes functional design sound optional. We should expect shipping systems to figure out city and state from Zip, and credit card type from 4 digits.
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