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Monzo
We're a bank that lives on your phone, on a mission to make money work for everyone. Join our community:
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Monzo 8m
Replying to @ParislIrving
Hey Paris 👋 We're sorry about the trouble you're having logging back in! It sounds like you might have accidentally entered a different email to the one you signed up with. Do you have any other email addresses you might have used? You'll need to log in with that one! ✉️
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Monzo 9m
Replying to @Grant_Bradley
Yay! Welcome aboard to us, Grant 🚀 We're really happy to have you 😊
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Monzo 11m
Replying to @BigAl_91_
Hey Alan 👋 This referral scheme has now changed, you should've received a notification about it in your app! 🛎
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Monzo 11m
Replying to @masters_moggy
Hey Dan 👋 This isn't something you can do with our Bill Pots at the moment, but we'll definitely pass your interest in this onto the team! 💪
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Monzo 52m
Replying to @thevizion
Hey Kyle 👋 That doesn't sound right 😔 Can you send us a message in the app please? We're limited to how we can do over social media, but we can investigate from there. 🕵️‍♂️
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Monzo 53m
Replying to @Nick1Fletcher
Hey Nick 👋 Of course we can! Fancy dropping us a DM letting us know what we can help with?
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Monzo 54m
Replying to @ClassyHippyLife
Hey Angie 👋 Take a read of our blog post, we've got 11 reasons why you should get a Monzo account that you might be interested in - Feel free to pop us a DM if you've got any questions at all 🚀
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Monzo 54m
Replying to @David_Hassall
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Monzo 59m
Replying to @matekoss
Feel free to pop us a message over in the in-app chat if you need a hand with this at all, Emma 😊 Sometimes payments can be made "offline" and can take a little longer to show in your account, but you should see it in your app soon 🤞
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Monzo 1h
Replying to @SumthingSteph
Oh no, sorry about this Phanie 😔 Would you be able to try deleting and reinstalling the app please? It sounds like there might be a bit of a bug 🐛 Let us know how you get on!
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Monzo 1h
Replying to @stevekirtley
No worries Steve, we really appreciate you taking the time to do that. We want to get this right! 💪 Please send us your email to help@monzo.com, and can you let us know here once you've sent it over? We'll keep an eye out for it. 👀
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Monzo 1h
Replying to @ch87_
Hey there 👋 That doesn't sound right at all, sorry for the trouble. We'll pass this onto the team to see if we can do some investigating on what's going wrong here 🔍 It might be worth having a go at another PayPoint location if you can, this should be a one off issue!
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Monzo 2h
Replying to @wireman00001
Hey Paul 👋 That's an interesting thought! Do you mean you would rather take out travel currency before you leave, rather than use the £200 fee free ATM withdrawal limit when you're there? 🤔
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Monzo 2h
Replying to @stevekirtley
That doesn't sound great! Really sorry that you found getting back into the app such a faff. 😔 Would you mind dropping us a DM describing what could be improved? We'll make sure your experience is passed onto our product team.
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Monzo 2h
Today we're celebrating that over 3,000,000 people have joined Monzo 🎉 When did you join them? (Find your user number and date in Settings from your profile)
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Monzo 2h
Replying to @jayeezy1
Hi Jason 👋 So sorry for any confusion but your Savings Pots is held with Investec, not OakNorth. We're not able to help over social media but please contact us via in-app support if you have further questions about this.
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Monzo 3h
Replying to @SianStone2208
Hey Sian 👋 Sorry to hear you can't log in 😔 Can you send us a DM with the email address you used to contact us please? We'll chase this up and get you logged back in. 💪
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Monzo 3h
Replying to @rosiephillpot
Hey Rosie 👋We've replied to your DM 👍
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Monzo 3h
Replying to @NigelGreenway
Hi there 👋 We don't have any plans just yet, but we never say never! We'll let the team know this is something you'd like to see in the future 🔮
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Monzo 3h
Replying to @riyajaman
Hey Riya, we're sorry to hear about this 😔 It sounds like you might be logging in with a different email to the one you signed up with if it's asking for your phone number. If you send us a DM with your phone number and email address we can take a closer look for you 🔍
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