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Lufthansa
Welcome to the official twitter channel (international) of Deutsche Lufthansa AG!
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Lufthansa 19m
Replying to @AliceR_88
The baggage tracing team at the final destination is responsible to manage tracing and delivery. That's the reason why we are not able to provide you with any other phone contact in this situation. The team in Bordeaux will be in contact with the colleagues in Frankfurt. /Ted
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Lufthansa 31m
Replying to @MalikRiaz
Guten Flug! /Ted
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Lufthansa 41m
Replying to @joyusj76
I'm sorry to hear. Please get in touch with the staff at Montreal airport (I recommend the Air Canada staff as the flight was operated by Air Canada). /Ted
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Lufthansa 42m
Replying to @AliceR_88
Hi again, Alice. Please understand that we are unable to assist you with delayed baggage via Social Media. As previously informed, I recommend that you remain in touch with your local Lost & Found. Thank you. /Lua
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Lufthansa 1h
Replying to @AliceR_88
Sorry to hear that, Alice. The Lost & Found office of your airport of arrival is indeed the correct contact in this case. If you can't reach them now, I advise you to please try again later. Thank you. /Lua
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Lufthansa 2h
Replying to @mariewillermark
Great to hear that you enjoyed it! Happy belated birthday from the Social Media team as well! 🎉 🍰 /Lua
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Lufthansa 2h
Replying to @AliceR_88
You can find the phone number on your lost report. /Ted
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Lufthansa 2h
Replying to @AliceR_88
On Twitter I don't have access to the tracing tools and therefore I'm not able to provide you with details. Fingers crossed that you and your luggage are reunited very soon. /Ted
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Lufthansa 2h
Replying to @heidispeedway
Sorry to hear that, Heidi, please accept my apologies. Please contact us via DM () and send us more information, along with your full name, phone no. and email and flight no. and date. I will then forward this information internally. Thank you. /Lua
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Lufthansa 2h
Replying to @campbeal
I apologise for the long handling time. You can be assured that my colleagues will get back to you as soon as possible. /Ted
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Lufthansa 2h
Replying to @Knutb17
I contacted Customer Relations for you and got the information that the payment process is initiated. /Ted
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Lufthansa 3h
Replying to @WilloBilly
My apologies for the inconvenience! We compensate for necessary replacement purchases within . Please send receipts to customer.relations@lufthansa.com, incl. ticket-, file number and IBAN. Hopefully you are reunited with your bags very soon! /Lolo
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Lufthansa 3h
Replying to @wall_dirk
Departure is at 6 a.m. – so your have to be an . /Ted
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Lufthansa 3h
Replying to @stephanblabla
We don't have any influence on the handling com Customer Relations cases, I'm sorry. /Ted
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Lufthansa 3h
Replying to @wall_dirk
Have a good flight! By the way: LH001 is flying from Hamburg to Frankfurt. 😉 /Ted
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Lufthansa 3h
Replying to @WilloBilly
Sorry to hear that, my sincerest apologies for the inconvenience. Did you file a report upon arrival? /Lua
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Lufthansa 5h
Replying to @ChiarainDC
Sorry to hear that, Chiara! It shouldn't be necessary to leave the airport. Which lounge would you like to visit? /Lua
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Lufthansa 5h
Replying to @livinginsts
We are looking forward welcoming you on board tomorrow!✈️🙂 /Yazz
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Lufthansa 6h
Replying to @natashananner
Hello Natasha, kindly call our Service Center to assist with rebooking options. Thank you. /Yaya
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Lufthansa 10h
I'm sorry to hear this. It seems it's due to online technical issues. Any idea, ? /Yaya
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