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Katy Arnold
Head of User Research, Home Office - UK Gov, Feminist, wild swimmer, camper van owner. Views expressed here are my own. She/her.
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Katy Arnold retweeted
Adam Jogee 17h
Take a second to read this delightful piece on President and Rosalynn Carter.
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Katy Arnold retweeted
Kate Tarling Aug 17
"...but the biggest issue wasn't the lack of ideas about how to improve things" - I spoke about designing good services and good service organisations at this summer (slides & video link in the post)
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Katy Arnold retweeted
James Buller Aug 14
There’s no alternative to government services, so they have to work for everyone. Delivery teams must tackle the barriers users might face. Read great new guidance on how to do this:
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Leisa Reichelt Aug 10
I had a great time giving this talk on our obsession with quantifying qualitative research.
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Katy Arnold Aug 9
I couldn’t agree more - come be part of an amazing team :)
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Clare Ridd Aug 2
We’re looking for some great user researchers to join our team delivering national services for the police: Senior user researchers: User researchers: Get in touch if you’d like to know more!
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Katy Arnold retweeted
Clare Ridd Aug 8
So excited to hear that the National Apprenticeship Awards think is a great as we think she is!
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UXcrunch Aug 9
Conference 2018 returns October 25th & 26th - two days of inspired training & development. Featuring @monteiro & many more! Talks, workshops & panels all for Tickets here:
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Lou Downe Aug 8
Replying to @LouiseDowne
This award goes everyone in the community. Thankyou all for doing what you do best
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Katy Arnold Aug 8
Brilliant! Totally deserved - well done :) 🎉🎉🎉
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Katy Arnold Aug 7
Replying to @LynnRob
Looks to be a wild swimming opportunity to be had there - did you? :)
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Katy Arnold Aug 7
Hi - on holiday at the mo but can dig out the names of the agencies we used in China when I get back. If you’re thinking of researching in China?
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Will Myddelton Aug 6
Maria is an exceptional user researcher who has been doing this MSc on top of doing a phenomenal job at the Home Office. Volunteer if you are able to help her out :)
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Katy Arnold Aug 5
Great isn’t it!
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Katy Arnold Aug 5
This is a brilliant opportunity to do some of the most interesting work in right now - come join our amazing team :)
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Katy Arnold retweeted
Amy Everett Aug 3
I wrote a thing about the work we've been doing to evolve how we map digital inclusion and think about multiple barriers when designing services:
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Katy Arnold retweeted
Aaron Snow Aug 2
Shout out to - everyone in gov’t who knows how hard change is and goes after it every day anyway - everyone who’s got tech skills & their choice of primo gigs and decides it’d be cool to spend every day pushing rocks up bureaucratic hills - everyone who loves and supports them
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Katy Arnold retweeted
Neil Williams Aug 1
"It is simply not appropriate to use gendered introductions to a diverse group of individuals in 2018" 👏
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Katy Arnold Aug 1
Yes, absolutely - that’s the point. We’re gathering and curating for the repository. When ready we will share :)
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Katy Arnold Jul 31
Had a brilliant - and slightly exhausting - afternoon with user researchers and customer insight colleagues to gather a shared picture of what we know about visa services Thanks to and all who worked so hard 🙌
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