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Jeremy Watkin
Bringing the right people and technology together to deliver AWESOME customer experiences. Director of Blog
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Jeremy Watkin 2h
Might as well reuse this GIF I just sent to my colleagues. Hope y'all enjoy a nice, juicy turkey!
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Jeremy Watkin 3h
Thanks so much for the share, Jeanne!
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Jeremy Watkin 3h
Thanks for the compass, ! There's something wrong with it, though. It only seems to point to Maryland. Shouldn't it point north? CC
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FCR 14h
Customer Experience Insights From the Innovators by
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Virtual Observer Nov 15
Can Your Quality Assurance Team Really Monitor 100% of Calls? Should It? by
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Shep Hyken Nov 15
It’s easy to be great when things go well. It’s when things don’t go well that can make or break a reputation. That’s when a good system has to be in place. That system, along with properly trained employees, can be the difference between losing & retaining a loyal customer.
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Jeremy Hyde Nov 13
I’m periodically reminded that vision is meaningless without execution.
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Jenny Dempsey Nov 13
“Never underestimate the power of a check in.” You truly never know. Can you do this with at least one person today and listen to their response with compassion?
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NumberBarn Nov 13
Don't feel like reading another knowledge base article? We have video tutorials on ! This phone number stuff can get confusing. We'll get you up and running in no time, no matter what!. Check it out
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Jeremy Watkin Nov 13
WOW! Yellow Goldfish by is free for on today. This should be a terrific read.
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Jeremy Watkin Nov 12
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FCR Nov 9
Customer Service Inspiration from my Bookshelf by
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Jeremy Watkin Nov 9
Be as Easy as Ordering a Pizza - Shep Hyken - via
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Jeremy Watkin Nov 9
Whoa. Did y'all see that 's latest book, The Convenience Revolution is $0.99 for ?
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Jeremy Watkin Nov 9
Which should come first, leadership or technical skills? via
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Jeremy Watkin Nov 8
FCR Announces Hiring of Heather Lipana As New Director of Recruiting via
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CX_EXPERTS Nov 6
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Jeremy Watkin Nov 8
Replying to @ErinHanley @1callres
Thanks so much, Erin!
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Erin Hanley Nov 6
5 Tips to Go From Scary to Scary Good Customer Service by via
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Jeremy Watkin Nov 8
Muchas Gracias, Luis!!!
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