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Jeremy Watkin
Bringing the right people and technology together to deliver AWESOME customer experiences. Director of Blog
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Jeremy Watkin 11h
4 Guidelines for Switching Channels Without Aggravating Customers via
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Jeremy Watkin 11h
Getting Our Stories Straight: How to Deliver Consistent Communication in an Omnichannel World | E-WRITE via
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Jeremy Watkin 13h
Developing A CX Strategy -
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FCR 18h
A Blueprint for Getting and Keeping Customers (Hint: Make it Ridiculously Easy) via
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Ernan Roman Apr 18
4 Guidelines for Switching Channels Without Aggravating Customers
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Bob Thompson Apr 17
4 Guidelines for Switching Channels Without Aggravating Customers by via
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Jeremy Watkin Apr 17
Replying to @SteveDiGioia
Thanks for the share, Steve! Have a great Wednesday!
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Steve DiGioia Apr 17
The latest from ⁦⁩ - 4 Guidelines for Switching Channels Without Aggravating Customers - Customer Service Life
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Jeremy Watkin Apr 17
This sounds accurate :)
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Jeremy Watkin Apr 15
Collecting Information About Your Customer’s Journey: What’s the Right Approach? via
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Jeremy Watkin Apr 15
CX Journey™: 10 All-Too-Common VoC Program Mistakes - Part 1 via
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Jeremy Watkin Apr 15
The gap between "have to" and "get to" via
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Jeremy Watkin Apr 15
A successful business can't afford to be so stringent in what they want & turn away business that doesn’t fit within their self-imposed rules.: via
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Jeremy Watkin Apr 15
Customer service and conversational AI – when to use it and when to avoid it for the best customer experience by via
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Jeremy Watkin Apr 12
Culture Report Reveals Executives Disconnected From Reality via
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Jeremy Watkin Apr 12
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Jeremy Watkin Apr 11
A colleague of mine loves talking about burning operational calories in our centers.
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Jeremy Watkin Apr 11
I’ve been hearing a whole lot about our “throughput” lately. Oh and the word “rigor.” I’ll think of more.
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Jeremy Watkin Apr 11
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Jeremy Watkin Apr 11
Got work? New Butte call center rolls out first round of job ads via
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