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Jeremy Watkin
Bringing the right people and technology together to deliver AWESOME customer experiences. Director of Blog
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Jeremy Watkin 8h
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Jeremy Watkin 8h
Looking Ahead: Predicting the Future of BPOs [Live Discussion] via
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Jeremy Watkin 9h
A Doctor’s Prescription for Good Customer Service - Shep Hyken - via
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Jeremy Watkin 12h
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Jeremy Watkin Jan 20
Go Chiefs aka Please not the Pats again.
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Jeremy Watkin Jan 18
Thank you! Have a great weekend, all.
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Jeremy Watkin Jan 18
Replying to @phillipacoach
Hey Phillip, thanks for reaching out. I'd love to chat more. Shoot me a DM when you get a chance and we can connect.
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ICMI Jan 16
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Thomas Laird Jan 16
Exited to be joining and for a youtube webinar on the Future of BPO's on Jan 31st at 2pm ET hashtag to post a question or comment!
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Panviva Jan 17
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CX Accelerator Jan 14
Looking for jobs in or ? Our community job board has been busy lately - Contact Center Analyst needed in Providence, RI and jobs of all kinds in Eugene, Oregon. Hop onto our Slack community to find out more!
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Jeremy Watkin Jan 15
Tell me how you address burnout with your customer service team via
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Jeremy Watkin Jan 15
Applying a Customer-Centric Mindset To Employee Retention via
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Jeremy Watkin Jan 15
OK folks, great chatting today. I need to jump of a bit early. Have a great rest of the chat and an even better rest of your day!
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Jeremy Watkin Jan 15
A6: If at all possible, it's great to bring remote employees to your office for initial onboarding. That face time and relationship building is valuable.
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Jeremy Watkin Jan 15
Replying to @sherikendall
Well you've taught me a few things about instructional design.
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Jeremy Watkin Jan 15
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Jeremy Watkin Jan 15
A5: If I'm the one doing the training, that's the biggest challenge. I was not placed on this earth to be a trainer :)
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Andrew Gilliam Jan 15
Replying to @gdevore
Knowledge Centered Service () has been amazing for that. We've made the process sooooo much faster and easier.
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Jeremy Watkin Jan 15
A4: It's been a while for me but usually it's a couple of weeks and then they start taking contact. Time to full proficiency is another thing. A great trainer like , great sups, and great self-help tools can really shave that down.
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