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NICE inContact
NICE inContact empowers organizations to provide exceptional customer experiences with the world’s #1 cloud customer experience platform for the contact center.
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NICE inContact 3h
If your agents are consistently meeting AHT guidelines, but spending very little time on the phone with customers, it might be time to listen in on some calls or send some extra post-call surveys to gauge customer satisfaction.
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NICE inContact 4h
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NICE inContact 6h
Make a Success in Your Contact Center: Ensure agents have access to other means of interaction and empower them to use those channels in addition to chat to achieve first contact resolution.
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NICE inContact 9h
Frost & Sullivan reports show a drop by 6% in the on-premises contact center systems market, with a simultaneous 12% growth in cloud contact center market.
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NICE inContact 10h
Every channel brings organizational value, and if your organization isn’t currently competing in the core four – voice, chat, email and social media – then you should consider incorporating them into your customer journey.
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NICE inContact Nov 17
One of the most effective ways to improve efficiency within a contact center, is through the use of tools within the realm of ().
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Shep Hyken Nov 17
Focus on making employees happy, & in turn, they will make your customers happy. What’s happening on the inside of the organization is felt on the outside by the customers.
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NICE inContact Nov 17
Through to December 31 we will donate 5% of your Super Saver rate registration fee to one of three partner charities of your choice. It's your chance to make a difference to either Americares, Make-a-Wish Foundation, or the WWF. Register today >>
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NICE inContact Nov 17
Don’t assume you know exactly what your want. shares 3 ways businesses can meet expectations and provide a more engaging :
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NICE inContact Nov 17
Frost & Sullivan reports show a drop by 6% in the on-premises contact center systems market, with a simultaneous 12% growth in cloud contact center market.
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NICE inContact Nov 16
Average talk time (ATT) is often a neglected little contact center metric. So why should you care, if it doesn’t paint the entire picture of the interaction? Two words: customer experience.
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ICMI Nov 15
Are Businesses Overconfident in Their Omnichannel Customer Experience? Survey Says Yes via
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NICE inContact Nov 16
You’ve invested a significant amount of time and energy to hire highly skilled contact center agents, and you’ve invested a lot of money in the technology they use to handle calls/inquiries, so what is missing?
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NICE inContact Nov 16
The is always right – but that might not mean what you think it does. Find out what customers really want in a here on :
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NICE inContact Nov 16
Plum Voice extends CXone’s IVR with additional analytics and call-path visualization for CXone Users
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NICE inContact Nov 16
Take 2: Can Jamie & Adam set up a CX Center in under 60 days? Click to watch…
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NICE inContact Nov 16
How quickly can a customer experience center be up and running? Done Right!
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NICE inContact Nov 16
Here’s our hit list of the top 10 contact center system features for 2018 you won’t want to miss.
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NICE inContact Nov 15
Every channel brings organizational value, and if your organization isn’t currently competing in the core four – voice, chat, email and social media – then you should consider incorporating them into your customer journey.
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NICE inContact Nov 15
Anything that can be done to make an agent’s job easier is important to alleviate stress and costly attrition.
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