Twitter | Search | |
NICE inContact
NICE inContact empowers organizations to provide exceptional customer experiences with the world’s #1 cloud customer experience platform for the contact center.
8,541
Tweets
3,965
Following
7,951
Followers
Tweets
NICE inContact 17h
Contact Center as a Service () solutions give you all the infrastructure, specialized services, and applications needed to deliver great customer services. Read more:
Reply Retweet Like
NICE inContact 19h
Build your business case to invest more in – Learn the metrics that move the needle
Reply Retweet Like
NICE inContact retweeted
Sheila McGee-Smith Jul 18
. reports today that a Top 5 US Financial Institution is moving 4K Seats to NICE inContact CXone <Will support omnichannel across multiple lines of business and integration with multiple systems
Reply Retweet Like
NICE inContact 23h
Top Five U.S. Financial Institution Moving 4,000 Seats to NICE inContact CXone - aims to reduce average handle time () by 30% in support of its dedication to providing simple and convenient financial products and services.
Reply Retweet Like
NICE inContact 23h
Corporate culture is one of the greatest influencers for happy agents, and it starts with a strong cultural foundation.
Reply Retweet Like
NICE inContact 24h
In her article for , NICE inContact's Gayathri (G3) Krishnamurthy dives into the and KPI's for . More here:
Reply Retweet Like
NICE inContact Jul 17
5 Best Practices for Effective Customer Satisfaction () Surveys - offer incentives
Reply Retweet Like
NICE inContact retweeted
ICMI Jul 16
3 Ways Customer Experience Can Drive Revenue Growth via
Reply Retweet Like
NICE inContact Jul 17
Hoveround's contact center handles 42% more calls than it did before by moving to a fully blended environment. This, in turn, has also meant a whopping 28% reduction in costs!
Reply Retweet Like
NICE inContact Jul 17
For , our Gayathri Krishnamurthy dives into how the drives exceptional to increase . Read more in her full article here:
Reply Retweet Like
NICE inContact Jul 17
79% of consumers indicate that they will leave you if you provide them just one bad customer experience. Your channels and technology have to meet customer needs. Keep your customers
Reply Retweet Like
NICE inContact Jul 17
Winning in the economy means turning exceptional experiences into meaningful growth drivers. shares 3 ways CX is powering revenue streams:  
Reply Retweet Like
NICE inContact Jul 16
From Cloudy to Clear: Choosing the Right Strategy for Your Contact Center
Reply Retweet Like
NICE inContact Jul 16
Engaged customers represent a 23% share of profitability, revenue and relationship growth compared to the average customer. Improve with : Driving Engagement with Personalized Customer Service
Reply Retweet Like
NICE inContact Jul 16
Speed is Leading Indicator of Great Customer Experiences, No Matter the Channel
Reply Retweet Like
NICE inContact Jul 16
A contact center can provide companies with a full picture of individual customer journeys, allowing them to deliver a fully integrated
Reply Retweet Like
NICE inContact Jul 13
We’re busy planning another extraordinary event in Las Vegas, NV. Register now at the Super Saver rate of just $1,095. Offer good through 11/30/18 -
Reply Retweet Like
NICE inContact Jul 13
Stay on top of the hot trends, but from the comfort of your air conditioning.
Reply Retweet Like
NICE inContact Jul 13
211 LA County Brings Customer First Philosophy to Life with NICE inContact Solutions
Reply Retweet Like
NICE inContact Jul 13
Contact centers need to empower agents with advanced  and  technologies, and put all the information and customer context that agents need, right in front of them in one  solution for each interaction - Paul Herdman in  
Reply Retweet Like