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NICE inContact
NICE inContact empowers organizations to provide exceptional customer experiences with the world’s #1 cloud customer experience platform for the contact center.
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NICE inContact Jan 19
, and more. forecasts the next year for in his latest piece featured in :
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NICE inContact Jan 19
What happens when you mix strong workforce optimization, and the leading cloud platform?
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Jason Shore Jan 19
"According to a CX Transformation Benchmark Study by , eight out of 10 consumers will switch companies due to poor customer service and 70 percent are willing to pay more for a product or service that has a good customer service reputation."
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Inc. Jan 19
Consumers are 3 times more likely to view content created by a consumer as authentic and trustworthy.
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Argyle Jan 19
Your service may be efficient, but is it effective? NICE inContact's Director of Product Marketing Janice Rapp explains how the latter is more important, and how to achieve it.
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NICE inContact Jan 19
Get Recognized! Submit Your Company to the NICE inContact Excellence Awards now through March 1 -
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NICE inContact Jan 19
Contact Center Myth 4: Cloud means unreliable. The reality: A number of Fortune 500 cloud users disagree. Learn more in the 7 Myths eBook.
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NICE inContact Jan 18
Contact Center Resolution Number 1 – Shift Your Focus from Product to Customer Experience
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Katie Garcia Jan 18
NICE inContact is looking for: Sr. Financial Analyst
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NICE inContact Jan 18
Best Practice Number Three: Avoid Silo Channels - insight from
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Textel Jan 18
We're excited to announce that Textel is integrating with ! Companies using CXone can further their SMS offering to address the growing need to more customer service channels. read more -
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NICE inContact Jan 18
That’s a Wrap: 2 Simple Ways to Trim After Call Work - Make it a Game
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NICE inContact Jan 18
7 Myths of Enterprise Contact Centers, Vaporized
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NICE inContact Jan 17
Is on your cloud contact center radar? Industry experts at say it should be.
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Randy Littleson Jan 17
NICE inContact Further Expands Functionality with to Improve - read more
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NICE inContact Jan 17
Average Talk Time: The Little Metric with Big Insights
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NICE inContact Jan 17
What is Workforce Optimization () and Why Does it Matter in the Contact Center?
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NICE inContact Jan 17
NICE inContact Further Expands Functionality with to Improve - read more
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NICE inContact Jan 17
From Cloudy to Clear: Choosing the Right Cloud Strategy for Your Contact Center
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NICE inContact Jan 16
Average speed to answer is 70% higher now than it was in 2009
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