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Hulu Support 17 Feb 18
We are currently in the process of addressing an issue that is affecting login. At this time, some users may notice issues with app load or be receiving an "authentication error" message. Please know our team is working diligently on a resolution.
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Hulu Support
Update: We have received word that all affected services should now be fully restored. Users that are still running into trouble are encouraged to try these basic troubleshooting steps: . Thank you for your patience this evening.
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Samir Ahmed 18 Feb 18
Replying to @hulu_support
I also can't login from Roku 2. Choosing Login keeps bringing me back to the main screen. The suggestion to choose Start Free Trial doesn't work either since hulu and Roku accounts are under different email addresses. I'm stuck!
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Hulu Support 18 Feb 18
Replying to @dartdusky
Ah, shoot! We're so sorry for the continued trouble. We assure you we're working to get this resolved ASAP! Our sincere apologies for any frustration/inconvenience this is causing in the meantime. We hope to have a fix very soon!
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SassyMae 18 Feb 18
Replying to @hulu_support
Cannot login on Roku even after following the troubleshooting instructions as of 11:15 am.
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Hulu Support 18 Feb 18
Replying to @sosofofomomo
We're so sorry for the trouble! We're investigating login issues still occurring on Roku devices. Try choosing "start free trial" and using the email linked to your account. You should be able to login this way! We hope to have a resolution ASAP!
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Addison Barone 18 Feb 18
Replying to @hulu_support
Is Hulu down right now?
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Hulu Support 18 Feb 18
Replying to @BaroneAddison
Sorry for the trouble, Addison! This should be cleared up now, so if this issue persists on your device give these a try: . If those don't offer any improvements, call/chat us here: . Thank you for your patience!
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Leah Benner 18 Feb 18
Replying to @hulu_support
I am still getting a 500 error as soon as I click on recently added and a 400 error if I go to any of the help pages. This has been going on since Wednesday. I am using a laptop. Amazon video and sling TV work fine. I have shut down the laptop and restarted. Any suggestions?
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Hulu Support 19 Feb 18
Replying to @LeahBenner1806
Sorry for the ongoing trouble, Leah! If the steps listed for your device here: don't do the trick, please let us know here: via live chat or by phone. We'll gather additional info from you and further investigate w/ you on the line.
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Mike Stern 18 Feb 18
Replying to @hulu_support
Keeps telling us that network issue has been detected- trying to login on Samsung smart tv
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Hulu Support 18 Feb 18
Replying to @mls1776
Oh no! We're so sorry to hear you're still running into trouble. If the steps included in the previous tweet don't help clear this up, please reach out here: so we can take a closer look and further investigate!
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