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TonyBodoh 16 min
When your competitors are paying more attention to you than their customers, you will win.
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TonyBodoh 1 h
Don’t confuse customer satisfaction and happiness. Satisfaction means you met their expectations. Happiness means they experienced joy.
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ePRNews 52 min
GameChanger Kiosk Offers Convenient Alternative to Brick-and-Mortar Video Game Stores Entertainment Kiosk Technology Videogames
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TonyBodoh 2 h
We predict the outcomes of actions and read the intentions of other people because we have ‘mirror cells’ in our brains that allow us to reflect the actions...
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TonyBodoh 4 h
“Differentiation does necessarily require that the product or service you offer be unique. It does mean that your customers have a unique experience...”
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TonyBodoh 3 h
Employee engagement means more than just doing one’s work. It involves a real shift in the conscious state of the employee so she become selfless, time is...
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Tim Herglotz 6 h
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TonyBodoh 8 h
“While working with a medical office, we discovered what their patients loved. Then we taught the medical and support staff what to listen for and how to take...”
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TonyBodoh 9 h
“Your marketing must inspire your prospects to take courageous action. It is, after all, risky to do business with someone different.”
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TonyBodoh 5 h
Your employees will be most engaged when they can be a part of something bigger than making a product or providing a service. They will go out of their way to...
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Jagnoor Jagnoor 1 h
We all know how skewed the burden is for LMIC's and then within LMICs. would be talking about in transportation in safety. Who in the room is representing the pedestrian/bi-cyclist on mixed traffic road in 47 deg Cel ?
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TonyBodoh 15 h
Today, marketing must focus on educating the customer about herself. In the Transformation Economy, she is buying the promise of a new self-identity. Therefore, she...
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TonyBodoh 7 h
“Customers rely more on what others tell them about your products and services than they do about you say.”
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TonyBodoh 6 h
“Across the country we are seeing 2.5 and 3-star hotels outrank 4 and 5-star hotels. They are surprising guests with 5-star experiences.”
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TonyBodoh 10 h
People so deeply crave an authentic connection that a genuine smile from an employee can be the foundation of a lifelong customer relationship.
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TonyBodoh 13 h
The more that companies turn to technology to replace people, the more valuable those people who have the courage to express empathy will become.
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TooMuchMoney777 4 h
Good read. Remember. It's only a pump until it's not. Real management, real business.
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Michael Batts 10 h
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TonyBodoh 11 h
Many customers are no longer wandering through life merely seeking positive experiences. They are focused on deliberately adopting a new self-identity by...
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TonyBodoh 14 h
My theory is that you don’t just accidentally create an amazing company and an admirable customer experience. It takes brave leadership with a clear and specific...
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