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Innovation Beehive Jul 15
: Be Obsessed, Be Empathetic, Be Proactive via
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Shep Hyken Jul 15
Five Ways to Eliminate Customer Service Friction Perhaps the biggest friction point of all with customers is making them wait and disrespecting their time.
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Mapovate Jul 21
Mapovate is all about improving your organisations customer journey’s, not only does your profit increase but it also builds a positive and lasting relationship with your customers. Find out how at
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Jim Marous Jul 17
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From Scratch Jul 15
Two of my favourite topics in one podcast: & . And I'm a guest! Getting to talk about my other favourite topic... bridging cultural differences. Listen on Soundcloud:
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Mercedes-Benz Jul 18
presents the next chapter of the global sales strategy "Best Customer Experience 4.0"! "Buying a Mercedes-Benz should become as easy as buying a book for our customers", said Britta Seeger, Member of the Board of Management of Daimler AG.
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Annette Franz, CCXP Jul 20
Do you know all of the building blocks of a customer experience transformation strategy?
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Ashutosh Jul 16
Truly productive and insightful 1st day at . Look forward to the 2nd day of sharing insights on
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Content CX Consulting 19h
The biggest expense is a dissatisfied customer
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ThreeDotZero Studios 16h
We consult with startups, scaleups and established businesses about how to get the most out of .
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patricia bailey Jul 20
Update: not a single agent is here to help a plane full of tired passengers after our flight was just cancelled. We've been waiting for 7 hours @ OAK and it's almost 11pm...
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Vinit Banga Jul 18
Pathetic response by MG. Called them for a test drive twice but have no response even after 72 hours. I don’t know what will be their post marketing response when the condition is such now
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BrainVine 12h
A great has a positive impact on revenues. If you look after customers they will look after you. Avoid these mistakes and find out how to avoid them.
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Craig Stoss 9h
This bothers me. I went to a Support Contact page, selected Chat, and this window pops up explicitly saying call or email for faster service! That is the pinnacle of a bad CX! Why offer chat and then tell your customers service will be slower by using it?
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Lawrence&Co Jul 19
Blog || The consumer experience and how you can make it go from good to phenomenal >>
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Intelligaia 16h
Redesign goals leading to usable and simple .
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Jo Simcox Jul 19
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Vic G 10h
When you have to jump through hoops to try and contact someone with about your mower catching fire.
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patricia bailey Jul 20
5 hour delay @ OAK, cancelled flight announcement and now one agent for a plane full of tired passengers. Please help I'm a loyal customer and big fan.
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Thinkers360 Jul 21
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