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Matt Beckwith 29m
Wowsers! This is so rad! I am super pumped to be one of the featured contributors on this year! Especially to join this group of incredible leaders who have taught me so much!
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ZaiLab Jan 20
Have you seen our new profile on ? Watch this space for news and articles from Starship ZaiLab
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Semafone Jan 19
There's a fine line that must be walked while finding the right balance between making sure you're adequately serving your customers, and also keeping their data safe.
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ZaiLab 2h
Contact center software is seen as a major-league expenditure, but it doesn't have to be. We say even pizzerias need contact center software – they just don't know it.
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Bill Gessert 59m
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Debbie Szumylo Jan 19
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Erica Marois 3h
Friends in the , join me tomorrow!
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BroadSoft, Inc. 2h
Make an appointment to discuss solutions with BroadSoft at Call Center World + receive a free ticket for admission
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Jacob Shields 28m
I applied principle #1 the first week back in the office. It’s amazing what an impact it can have on a team when they start thinking about it! They really approached situations differently
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ICMI 16h
Introducing ICMI's 2018 Featured Contributors
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Jonty Pearce 7h
4 Contact Centre Advisor Habits That Are Really Irritating Your Customers
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Astute Solutions 2h
The CRM is a powerful tool that may hold the key to improving your customer experience, increasing your revenue, and more. Are you getting the most out of your data?
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Zappos Culture Jan 18
Learning how to do some Tahitian dancing was a fun & interactive part of our Benefits & Wellness Fair ! 🕺 💃
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ICMI Jan 20
Will take over for agents? answers this questions & offers up coaching advice:
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Ruddy Luce 😉 Jan 15
Three call centre horror stories as told by customers (and how to avoid them)
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John Cockerill 1h
Your can be a - read this editorial to learn how to increase & more!
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UC Today 5h
LATEST: The Value of in the Guest by Ed Wadbrook, Vice President, Cloud Solutions,
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TechSee 28m
Boxing PPV is a lucrative revenue stream for cable companies Learn how visual support helped one cable company avoids a TKO
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ICMI 41m
Have a few minutes to spare? We could use your help with this survey!
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Dick Bourke 20m
A must be multi-channel in its approach to connecting with consumers if it wants to continue to thrive:
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