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Sean B Hawkins May 21
The leaders arent the one's shaping the future. We are relying on a small few, and a lot of providers to dictate what we should be doing. My fear, is that we lose our way, by trying to be who "they" say we should be, and do what "they" say we should be doing.
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Sharpen May 21
The cost of employee turnover is more than what you spend to fill an empty seat. Factor in productivity, time costs, and customer metrics to see what turnover really costs your contact center. [Read on]
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Andrew Gilliam May 21
My argument against concurrent chats: You can waste time OR you can waste time. Who's more important in this relationship? The customer often loses.
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Zappos Culture 11h
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Evolve IP May 22
What can Workforce Management do for your Contact Center? Check out our newest video to find out!
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Evolve IP 19h
Why recognition is important within your call center:  📞🏅
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Biz Comm Strategies May 20
CX Hub is a platform from designed to bring the closer to customers than ever before to provide a next generation customer experience today.
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Stacey C. May 22
Are you looking for quick wins in process/ CI improvements in the Contact Center? Have you tried a physical or virtual suggestion box for the agents? You may uncover things you didn't know were broken.
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Dave Michels May 14
Agent Assist, Powered by Talkdesk iQ << Meh!
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Mike Aoki 20h
Struggling to recruit the right Agents for your ? How about finding good Directors, Managers, Team Leaders, Workforce Managers &Trainers? Hear, "5 Tips to Attract Superstar Contact Center Employees" with & Jeff Doran from at:
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ClearAction 2h
Some metrics have profit-center orientation, some are cost-center oriented. Customers’ judgment of performance is the ideal orientation for your
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Genesys 3h
Learn how an integrated solution can make agents more effective and customers more satisfied.
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Andrew Gilliam May 21
A8 | This isn't new, but I'm most scared that "shiny object syndrome" distractions will delay or derail true and progress. Greatness is a lot of work; you can't buy it off the shelf. If execs stopped trying that approach, we'd all be much further along.
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Scorebuddy 16h
Can as a predict agent performance?
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Humach 13h
By the time it's your turn on the IT roadmap, most of the tech you were looking to deploy in your will be obsolete. Use Humach Labs to test and implement quickly so you can constantly evolve with your .
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Dave Michels May 15
Is and video a critical combination? Cisco, Avaya, and now Enghouse have their own video stacks
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Cathy Lynn May 22
Me 👇 Comparing my tweets when I first started as a versus now is like night and day. I still love my job and company but the burnout is definitely real
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Erica Marois May 21
Coming soon! confessionals (as captured by our friends at ) Related question…
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Genesys 4h
Get your wheels turning in preparation for a move to better technology. Download now. ➡️
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Creative Virtual 3h
Race to Reality: Full Contact Center Automation vs Fully Automated Cars by
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