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CreditSoft Solutions Aug 3
that have introduced technology are reaping the benefits in their current environment. Read about the benefits you could gain from introducing cloud software via
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Jonty Pearce Aug 3
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Brad Cleveland 1h
What access channels should be opened up? What’s the nature of service you intend to provide? My overarching advice: Make your customer access strategy uniquely yours — do what’s best for your customers and your organization.
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Call Centre Helper Aug 5
The Top Words and Phrases Customers Use to Express their Dissatisfaction
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Ian Jacobs Aug 4
"Improve Your Customer Service Measurement With The Peak-End Theory" New quick hit research for clients, applying an idea used in experience design to understanding customer service experiences
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Ian Jacobs 26m
This should be a great conversation for all folks working in and
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ContactCentres 6h
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Inference Solutions Aug 5
By YE 2021, virtual agents will become a key feature of intelligent contact center offerings.
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Laura Sikorski Aug 4
, are visual displays which provide user defined real-time & historical info by time interval & can be customized by supervisor, agent or work-area on the workfloor. This information lets you know at-a-glance the pulse of your
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ContactCentres 6h
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ContactCentres 6h
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ContactCentres 6h
Making the Right Call: Contact Centres in the New Normal
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Colin Taylor TRG Jul 28
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Call Centre Helper Aug 5
Talkdesk Wins Two UC Awards 2020
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ContactCentres 6h
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Justin Robbins Aug 5
What will it take for businesses to sustainably ? The team at developed four eBooks that tackle this topic. Here's one that is especially suited for all of my & friends.
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MaxContact Australia 12h
Unlimited custom dashboards and a comprehensive live coaching & monitoring suite offers full visibility for your workforce, whether in the office or working from home.
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Jonty Pearce 4h
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ICMI 25m
Employees often leave companies when there isn't a clear path for them to move forward.
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Amanda Dingus 36m
ICYMI: signed an agreement to acquire — creating a global, end-to-end AWS offering by extending ’s Humanify CX across h/t
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