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Serenova Apr 19
Attending today? Stop by the booth (#9021) later today in the Expo Hall for a chance to win a Yeti, grab a nice, cold beer and hear about our unique approach to the contact center!
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Scott Sayler 12h
Random question for my followers. If your contact center is not meeting KPIs, how are you or other resources alerted today? Is this in your Corporate collaboration tool? Is it on your mobile device? How much do you care to get this information?
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Carl Knerr Apr 18
We're starting the morning at with 's Yogen Patel on our solution roadmap. Exciting things going on with in the .
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Evan Kirstel 12h
Get Survey Results - What Are Doing Right Now provides the latest and most valuable insights into the fundamental framework of the contact center from
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Interactive Powers Apr 18
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Stephanie Watson Apr 19
Former Broadsoft CC-One solution and Spark Care to converge into new brand cloud solution "Customer Journey Platform", plus maintain HCS for CC
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Sheila McGee-Smith Apr 18
.@RowanTrollpe Business has been great. So good we don’t even have to spell major competitor’s names correctly. = (unattributed numbers for N. American market share?)
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Debbie Szumylo 10h
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Integra CCS Apr 18
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Nor Cal Contact Center Association Apr 18
NCCCA Summer 2018 Event - Open for Registration - "Scalable Contact Center Solutions for Seasonal Volumes"
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Tina Apr 17
We have a number of amazing support / success team members available for work after acquisition. DM me if you a) offer remote work and b) want some super smart agents on your team - they won't be available for long!
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Finley and Matlock Apr 19
RT evankirstel: Schedule Demo with 2Ring4UC or Try It Free to see how you can create unlimited number of views using out of the box Key Performance Indicators (KPIs); grids; pictures; marquees; YouTube videos; web content (such as weather forecast)
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Debra Bentson Apr 18
A wonderful FREE event for Contact Center professionals!
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CommuniGate Systems Apr 17
Knowing who is on the phone is not possible with passwords & favorite pizza info. All of that can be learned by imposters. Learn how we use biometric authentication in-stream to enable call centers to reduce fraud & fatigue dumped on customers by being asked 10 questions!
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Jonty Pearce Apr 16
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Nor Cal Contact Center Association Apr 13
The NCCCA steering committee is hard at work this morning planning our summer event. Stay tuned for details.
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Bill Gessert 12h
- Employee Engagement is vital to Customer Experience...but, it ain't always easy! LOVE this read from via
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ICMI 2h
A Solution to Contact Center Attendance Problems via
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Evan Kirstel 5h
Messaging Bots Impact on the will need a good messaging a partner like
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Fonolo 6h
's Are Realizing that Adhering Too Closely to the 80/20 Service Level May Not Yield Optimal Results ▸
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