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Carlos 20h
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ICMI 4h
Nine Tips for Helping Your Customer Service Agents Write Better-Faster Emails via speaker
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ICMI 14h
Does your support customers via social media? Mobile? Download this free toolkit for channel-specific guidance!
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Sparky Farwell Oct 22
Looks like our partner has expanded their Madison office!! How fun!
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Call Centre Helper 12h
Cabot Credit Management Win "Best Use of Technology" Award
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RankMiner 11h
RT : It’s undeniable that those on the front line – including call center representatives – carry a great deal of the responsibility. So, make their jobs as easy as possible with these tips from :
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TechSee 45m
Once and for all a complete guide to Millennials customer service preferences, trends and enabling technologies.
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Nexmo 4h
can be a key enabler in your customer communication, making things faster, easier–even cheaper—and empowering you with insights that would be too hard or expensive for humans to discover alone.
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Call Centre Helper 14h
What Does a Good Induction Programme Look Like?
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ICMI 9h
A thought provoking new blog post from 🤔 Workforce Optimization: A Systems Thinking Activity
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Forty 7 Ronin 15h
Speech recognition integration and tuning can have a big impact on contact center performance and customer experience. Learn how at:
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MyCustomer.com 14h
Why today's service staff are bored and burnt out - and what to do about it
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Call Centre Helper 11h
5 Strategies to Improve Agent Experience in the Call Centre
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LeslieO 11h
A8: To our friends who have recently been impacted by the Hurricanes in FL & NC: "No doubt you been putting the "service" in over these last weeks. Stay strong and know your larger community is with you!"
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Blue Ocean 15h
Can your outsourced call center deliver a customer experience that differentiates? We say yes! Contact us today for pricing ➡️
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Traci Myers 11h
A contact center can provide companies with a full picture of individual customer journeys, allowing them to deliver a fully integrated
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Call Centre Helper Oct 22
Case Study: A Day in the Life of an Analytics Analyst at Simple Health
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Paul Chaney 11h
Just hung around some experts for the past hour in the and learned a lot! Thx to for doing such a great job.
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Jonty Pearce 19h
eBook: Inbound Customer Experience Survey Research Results
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Serenova 6h
Kicking off next week - webinar series offers industry experts to discuss the current state of & trends in the contact centers.
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