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John Lawson - CEO Jan 15
Replying to @ibmcommerce
Ah, thats what makes easier and more efficient at scale ;-)
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IBM Watson Commerce Jan 15
Hey - shall we get this chat started? 👏👏
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Nicole Reyhle Jan 15
A7: Some of my favs include & who have leveraged AI to help optimize their customer experiences and operations alike.
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Bryan Eisenberg Jan 15
A4. First it means using data to serve our customers and understanding their reality. Secondly, it means empowering all of our employees to serve our customers. It does no good if I interact with someone who can’t answer my questions or solve problems.
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IBM Industries Jan 15
We released an exclusive study with yesterday all about the coming revolution in and products. Check it out here:
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IBM Watson Commerce Jan 15
Question 1⃣ Which trends will we continue to see in 2019? Which were left in 2018?
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John Lawson - CEO Jan 15
Replying to @ibmcommerce
forgot the ...duh!
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John Lawson - CEO Jan 15
A7) Data and analytics is driving companies like and AI is helping them take the data and make it actionable insights from Supply Chain to the consumer they are leveraging it for right place, right time transactions
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gemma milner™ ‏😇😎 3h
hooray I knew I cld rely on you dear to take my dissertation toward my poor shop experience! used ut sher"lock"down "element"airy savvy2 twist2ur favour! gr8! 😉 wink wink...see what I did there?! 😘
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Nicole Reyhle Jan 15
Replying to @IBMindustries
A2: Retailers need to be proactive in meeting & EXCELLING in customer demands. From in-store experiences to online experiences to fulfillment & operations to customer service & more, they need to be MEMORABLE so that customers want to return to them.
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Nicole Reyhle Jan 15
Replying to @ibmcommerce
A4: Expanding on this, the customer is influential to both front facing and behind the scenes decisions for retailers. Logistics, fulfillment, operations and more.... EVERYTHING should have the customer's satisfaction in mind.
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IBM Industries Jan 15
2. How can retailers find success in the competitive, continuously evolving industry we're currently in?
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Nicole Reyhle Jan 15
Replying to @ibmcommerce
A5: Consumers make purchasing decisions based on emotions. Brand image and cultural connections both trigger customers - and it's HOW they trigger customers that will either help or hurt a brand.
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@ibmcommerce · @natschooler · @nrfbigshow
IBM Watson Commerce Jan 15
Question 5 >> In what ways does brand image and cultural connection drive retail in 2019?
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Bryan Eisenberg Jan 14
If only there was an AI where you could upload this picture and order the same pair in your size.
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Chuck Martin 16h
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IBM Industries Jan 15
It has a lot to do with localization. and do a great job with that by reflecting the lifestyle of individuals (taking into account where they live) and creating services and experiences to reflect that.
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Nicole Reyhle Jan 15
Replying to @IBMindustries
A6: Automation, AI, Inventory Management Systems, Operations Management Systems... this list is long because every detail matters when it comes to the customer experience. These must all integrate and work together, as well.
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IBM Industries Jan 15
6. What type of tools should retailers adopt to manage the customer journey?
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Nicole Reyhle Jan 15
Replying to @ibmcommerce
A1: I believe the payments category of will really start to redefine how customers shop and more so, how retailers respond to them. Payments and the choices within them will create their own ecosystems of commerce for customers.
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