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Raghunath VG 4h
The NICE Performance Management solution has won the 2018 Workforce Optimization Innovation Award by TMC's CUSTOMER magazine.  It was honored for it's adaptive capabilities that drive personalized employee engagement programs. Learn more >>
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Raghunath VG 4h
Measuring adherence is much more than simply ensuring that agents are following their schedule.  See how measuring adherence can promote operational efficiency, lower average wait times and lead to greater customer satisfaction >>
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Des Pearce 12h
The trend is clear: Gartner estimates that $1 trillion will be spent directly or indirectly on the shift to cloud computing by 2020 across industries. Use these 3 signs to see if your is ready for the switch to the >>
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NICE 9h
In the US, the average contact center's turnover rate is a staggering 33%, which means that most are replacing and retraining a full third of their staff each year. These 3 things can boost employee growth and performance >>
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Sheri Greenhaus Mar 21
Performance Management is often overlooked. Should it be astandard in every contact center system. Join in a hands-on review of how PM can make a huge difference in both and efficiency.
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Karthi Devaraj 7h
Become a quality management superhero by ensuring that you always provide exceptional customer experiences on every channel. Learn how here >>
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Des Pearce 12h
NICE has been recognized by DMG Consulting LLC as the Contact Center Workforce Optimization (WFO) market share leader for first half 2018 with a 40.0% share of the market. Learn more about NICE WFO here >>
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Nahuel Gallego Mar 22
Call center quality leaders face the impact of evolving industry demands and manual, time-consuming processes every day. Identify the most manual process in your quality program and see how automation can help >>
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Go Coffee Energy 7h
Monday motivation...“Never, never, never give up!” ...Live more...Live better...Eat GO! 💪
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VILT Mar 22
Provide the best experience to your customers on each interaction, by having a fully integrated view and access to all of their data. Read more about it:
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MiaRec, Inc. Mar 20
Last day of ! See the MiaRec team at booth 1533 to learn about our reliable, advanced & feature-rich , & solutions.
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Donna Fluss Mar 20
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Aspect Mar 19
Join us for the CRMXchange webinar “Why Every Contact Center Needs Performance Management” on March 27 at 1 pm ET. Register here:
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Rich Dubiel Mar 17
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Rich Dubiel Mar 16
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