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TonyBodoh 9m
Discover how to disrupt your industry with innovations to your customer experience through weekly live video trainings. Learn more at
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Dan Gingiss Apr 18
While it’s a good idea to allow customers to self-serve and add automated help like chatbots, when a customer wants to speak with a human it is critical that he or she be able to do so in a timely manner.
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Cyril Coste Apr 12
A 2% increase in customer retention has the same effect as decreasing costs by 10% Do you have a customer loyalty roadmap?
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TonyBodoh 10m
“Customers interpret unexpected unpleasant or negative experiences as a threat or danger. They automatically react by fighting, fleeing or freezing. To recover...”
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TonyBodoh 8m
Let us navigate you to where your clients will be spending their money. Don't wait until it's late. Click here for more:
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TonyBodoh 1h
“When measuring customer retention, you must determine which customers left because you didn’t have a path for them to grow with you.”
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CapeTown Bookings 8h
One miserable [United Airlines] Customer Journey
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UJET Apr 15
Great example of adapting to your customers' changing needs! RT : This is a very good call. Delta Air Lines is eliminating one of the most annoying things about flying 💺 via
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TonyBodoh 2h
“The hotel industry is still struggling to understand that the investment to become a 5-star hotel is far greater than is required to evoke a 5-star guest...”
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Panagiotis Mavroskol 25m
5 Ways AI Is Transforming The Customer Experience
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TonyBodoh 15h
Prospects who buy were influenced by 3 types of micro-moment experiences found in the best content marketing campaigns.
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TonyBodoh 3h
You need different types of content marketing because customers often need to receive the same message in different ways to accept it as true. This does not mean...
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cj 11h
On AA 1492 Have this obnoxious gate agent at DFW who was not letting me take on my cabin bag. She kept arguing that she had to check it even though I was one of the earliest groups to board. . This is a pic of my bag fitting in perfectly#AA,
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ARJ Artwork Studio 24h
A Remarkably Easy Way to Get Better Customer Feedback
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Talmi Fridman 3h
NICE has announced the winners of its annual CX Excellence Awards. The 15 award winners across five categories were announced at Interactions 2019, the industry's largest customer experience event. Congratulations! >>
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StevenMarkin@hd8526 Apr 20
Way to go Greg. Nice set up. Container gardening at its best 8526 ⁩ ⁦⁩ ⁦⁩ ⁦
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Rubicon Red Apr 15
“Building a good customer experience does not happen by accident. It happens by design.” - 101 of the best quotes by via
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TonyBodoh 2h
The strong don't go it alone. They thrive by asking for guidance. We're here to offer that guidance. Click here for more:
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TonyBodoh 4h
“Your customers base their memories of and stories about their experience with your company on three to five micro-moments that happened. Do you know which...”
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Jeff Bullas Apr 19
5 Ways Online Chat Improves The Customer Experience
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