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Cust Contact Central 8h
How pre-answer caller authentication differs from fraud detection by
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PodOne Feb 11
agents spend 25% of their time doing nothing. We aim to put that to good use:
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Spoken Feb 13
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Sangoma Feb 14
. helps an Indian State Government Department achieve a first-rate using ! đź“– Read their full success story at
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Spoken Feb 16
Companies just like yours are always looking for was to win at . Implementing Spoken's Whisper and Barge features in your gives you a leg up over your competition
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Steven Dawson Feb 16
How to Motivate Agents (Hint: It's Not About Pizza or Gift Cards) via
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Cust Contact Central Feb 11
Six Pillars of Customer Experience by
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Aria Solutions Feb 13
"By gaining visibility into your agent interactions you can make better decisions." Read these 3 reasons why your needs customer interaction analytics .
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RingCentral 23h
In today’s global economy, how you engage customers across multiple channels in a timely manner can make all the difference between business success and business extinction. ,
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RankMiner Feb 15
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Call Control Feb 13
Providing excellent customer service can only be done by practicing and improving your methods every single day!
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Cust Contact Central Feb 10
ITExpo Preview #3 - The Rise of Messaging in the Enterprise by
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Shai Berger 3h
ICYMI: Unusual Tips for Training Contact Center Agents via blog
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Mark Knight 5h
Popular: What to Expect for Contact Centers in 2018 by Chris Bauserman, Vice President of Segment and Product Marketing, -
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markknight 13h
DON'T MISS: 10 new articles that you'll only find in the February issue of Contact Center Pipeline magazine -
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Parallel_PR Feb 16
CoreDial Vice President of Contact Center Solutions Rick McFarland discusses the company’s initiatives at
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Nathalie Dorricott Feb 16
Get the Forrester TEI Report: 570% ROI with the platform and provides a framework to move from a legacy, on-premises solution to a modern platform. Read the blog.
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Ozonetel Communications Feb 15
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CX_EXPERTS Feb 15
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SmartAction Feb 15
Join Us on February 28, 2018 at 11am (PT) to Learn Where to Start with Contact Center AI. Register Here:
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