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rvspierings 21m
Evaluating contact center providers?  IP pulled together a detailed comparison of the top 18 software providers. Find out which is the best fit for you.
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Cedric Bourgeois Dec 14
Elevate KPIs and Dashboards to the Executive Level |
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Nexmo Dec 15
We won the 2018 MVP Award in the Call Monitoring category. 🎉🎊 If you haven't checked it out yet, here's our blog post: Real-Time Translation Isn’t Sci-Fi Anymore — and Businesses Are Using It, that took the cake. 🙌
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Wayne Sadin Dec 15
That's a long-term question. As Keynes said, "In the long run we're all dead" 😂 Since is becoming the platform there's lots they can build/sell ( with integration, e.g.)
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AMC Technology Dec 13
Bringing People Together One Great Interaction at a Time since 1995. Don’t struggle with your integration project. Boost the efficiency of your contact center to strengthen customer relationships. Create one amazing .
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Pam Zambrana Dec 14
Our Product Marketing Portfolio Manager for Enterprise discusses in how cloud based quality management can help improve a contact centre’s performance. See them here >>
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Jorge Gomez Ramos Dec 14
A new report provides survey results for most useful customer experience benchmark metrics. Learn what your peers said and what is important to your executives. Read the blog.
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Verint APAC 51m
Have you heard how and intelligent can boost your efficiency in the ? Find our insights at
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Nexmo 2h
Many congratulations to , a company, for being named 2018 Contact Center Technology Award winner presented by the CUSTOMER magazine.
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Michael Conti Dec 12
Supervisor Training – Virtual Boot Camp for Creativity from Video great for Supervisors
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Pam Zambrana Dec 14
We are pleased to announce that multiple leading industry analyst firms have recognized NICE and CXone as a leader among cloud contact center platforms. Read more about the reports here >>
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Spearline Dec 11
Interesting article on how hosted UC and cloud contact centers are driving service provider growth. Via
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TRUSTID 5h
The Marriott Starwood data breach affected 500 million people. The damage comes from tactics when the bad guys call into a . TRUSTID CEO Patrick Cox was asked for his perspective
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@genesys
Content Guru 21h
It is the fourth day of our ! Today we celebrate one of the largest contact centre deployments in the world to date, a 47,000 web chat agent service in Japanese e-commerce! Read more about our solution:
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Michael Conti Dec 14
INCREASING COSTS IN THE DUE TO INCREASED EFFICIENCY From The SItuation...and the Solution.
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nancy kirwan 7h
Continue the conversation for Ethics in the customer service industry. Read the next blog in the series covering Social Benefits and AI.
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Inbal Ronen-Lavy 15h
The third revolution in contact center call routing has begun, and Predictive Behavioral Routing is leading the transformation. Learn more about how call centers are changing here >>
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ProcedureFlow Dec 13
According to , phone calls are still king when it comes to the busiest shopping days of the year. Is your contact center adapting to consumer's shifting shopping trends?
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Susan Hash 2h
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Sabine Winterkamp Dec 14
Great article from Five9 President, Dan Burkland! Learn how is revolutionizing the by enabling amazing customer experiences, driving up customer loyalty and increasing revenue.
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