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RingCentral 4h
UK’s largest online pharmacy, , has selected RingCentral to help them deliver a customer-centric experience to support their rapid growth. Learn more ➝
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Avaya 13m
What will mean to those who work to improve citizen, student, patient, or customer experiences? explores promise vs reality in this post.
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Susan Hash 18m
Do your execs have first-hand knowledge of what goes on in the ? Here's how to make an impression
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CX_EXPERTS 19h
New Trends Affecting the Future of Enterprise Contact Centers
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Angelique Davis 2h
Vonage Holdings buys For $350 Million In Cash
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TechSee 19m
See how the shift of power towards consumers changes and the KPI's use to measure their value.
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NICE 3h
has been working with NICE for over 18 years. Director Peter Gough talks about the many benefits of being a NICE portfolio partner, which has led to the creation of some outstanding technologies. Watch here >>
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TCN, Inc. 45m
GDPR: What's the Opportunity?
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Jon Aumann 2h
Risks of legacy increase as technology advances and customer expectations rise. Read the blog and learn how to mitigate these risks.
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Sunset Learning 2h
Looking for technical training of any kind?! Be sure to check out our page first to get at least 20% off your registration!!!!
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KARINE GARCINI 5h
You’re invited to join the Michigan NICE User Group for a Lunch & Learn on November 15th. The Auto Club Group will share AAA’s journey with NICE WFM & how they use the tool to effectively manage disaster planning. RSVP here today >>
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CX_EXPERTS 1h
Enhance Engagement and Performance with Meaningful Recognition by
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Upstream Works Sep 17
Join us for Contact Center Ideas & Innovations Tour 2018, Oct 3 in Boston. Our VPs Karen Miller and Sabrina Baksh will lead a panel and roundtable discussion on what it takes to meet customer expectations for personalized, rewarding, omnichannel CX.
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Today’s customer journey is a multistop process that takes the customer from one place to another. via
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has implemented the NICE Robotic Process Automation (RPA) solution, which it says has saved millions in operational costs over a 24-month period. Read more about the implementation via >>
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Within the , quality monitoring is vital. Make sure that this is built into the company ethos and day to day life of the business.
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. Announces Agreement to Acquire Provider < More soon on
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No deals ‘at gunpoint’: China mulls dropping trade talks, slapping US firms with sanctions – report
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