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Pegasystems Aug 22
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Futurum Research Aug 22
RT : Q3: 40% of Leaders rate their organizations’ customer service quality as excellent, whereas only 10% of customers rate the quality of a similar experience the same way. What causes the disconnect?
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Dana Reeves Aug 22
Question #5 from today's
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Dana Reeves Aug 22
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Christo Oosthuizen Aug 22
Replying to @Hyken
Customer is ( always ) right.
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Pegasystems Aug 22
For more information on delivering outstanding customer service, visit .
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Misty B. McPadden  Aug 22
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Converge Aug 22
RT : Q6: What are the barriers organizations face when it comes to delivering superior service on every channel?
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V3Broadsuite Aug 22
RT : Q5: What are the top 3 frustrations customers’ experience when contacting customer service?
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Brendan Cullen Aug 22
Replying to @ShellyKramer
A6: Willpower. Delusion. Focus. Priority.
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Michael Joseph Aug 22
I was late to the party today, so I didn't get to introduce myself. Thanks for all the great insights. My name is Michael and I'm a Social Care Specialist.
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Pegasystems Aug 22
Join and experts from at 12:00 PM ET for the Twitter Chat.
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Elyon Strategies Aug 22
**pega: RT ShellyKramer: Q7: What new technologies are changing the customer service landscape?
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Kirk Borne Aug 22
Replying to @KirkDBorne
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Futurum Research Aug 22
RT : The Twitter chat will be happening in less than an hour! Hope to see you there!!
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Shelly Kramer Aug 22
A7 Agree. The power of is amazing. Every reason for orgs to be using it.
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Kirk Borne Aug 22
How Retailers Use to Innovate Customer Experience and Enhance Operations: —————
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Shep Hyken Aug 22
A7: AI continues to improve at interpreting data and interacting with customers and agents. Self-service solutions, often driven by technology, is evolving as customers like taking control of some service issues.
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Michael Joseph Aug 22
A7 I'm pretty excited about biometric security verification, specifically voicebio. This not only speeds up the call process for the customer, but helps the agent and their company ensure they are keeping customer info secure.
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Jeff Nicholson Aug 22
A6: Their service touch points are simply not connected. They were built in silos. Each with different systems, staff, and processes. In contrast, customers expect the same level of great service, regardless of where and when they interact.
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