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Jeanne Bliss Nov 9
One study found "57% of all inbound calls to a contact center could largely be attributed to a customer not being able to find what they were looking for on a company’s website." A wakeup call for leaders from via .
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Sue Duris Nov 6
Ah the bloody dashboard.
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Tiffani Bova Nov 5
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Cedric Bourgeois 18h
User experience is more important than ever, so learn how to improve your business’s customer experience and increase your revenue.
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Mike Quindazzi ✨ Nov 12
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Nimble 18m
Amazing Business Radio: Dan Schawbel via
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Chattermill AI Nov 7
We're hosting our next meetup with on the 21st of November at WeWork Provost & East! We have amazing CX leaders from, and presenting. Book your place early here:
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kicki björkvall 21h
-enabled systems expand and begin to play a bigger role in the -article in by Lisa Loftis
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Veamly Nov 12
So you're going to tomorrow to talk everything with like minded people 😍 and learn new best practices from the greatest minds in the industry 😎 Make sure you stay fit and don't overwork 😣
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Optimize Marketing 17m
Raising the customer experience bar by mapping unexpected journeys
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KINSHIP digital 10m
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Lynn Weil 2h
We are entering an experience economy where customers are not just looking for the right service at the right time but looking for one that is engaging and immersive. Improve by being quick to respond:
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Talkdesk 10h
Join as he shares “CX Tips You Can’t Live Without” at 2018. This informative session will include tips from several ICMI Top 50 Thought Leaders, and you’ll be inspired to rock the world.
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Scott Moberly 9h
Just spent some time with one of my favorite experts, ...looking forward to seeing him speak again tomorrow morning at
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CX Investigators Nov 11
Top 50 blogs and - Many thanks to for including us and our Chief :)
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Leowanie ☁ 3h
Technology is a key tool for creating satisfying CX. Learn how to use it to embed a truly human customer experience across your business and discover how marketing can lead the way.
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USA Fulfillment 5h
Whatever the Reason, Any and All Returns Damage Your Brand and Your Sales Figures. You Need a Different 3PL Partner. Let USA Help You Take the Initial Step. RT:
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Mark Forster 4h
New Business Specialisations from showing the importance of the link between technology and business strategy.
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Scientific Marketer Nov 11
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Navint Partners, LLC 6h
How much can a 1% improvement in customer retention matter? Turns out, a lot. Jeff Klebine crunches the numbers as shares strategies to improve customer retention during transformative initiatives.
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