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Fred Steube Dec 5
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Forrester Dec 10
81% of firms haven't established the basics of research. See what others are doing to go beyond the basics:
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Augie Ray Dec 11
How many of you woke up and thought, "I hope all the brands in my life push more content at me this week"? Content isn't king. Experience is. Focus first on giving people what they want and need, and then they may pay attention to your content.
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Garima Patet Dec 9
Top rule of delivering exceptional : High performing teams read the non verbal clues of their customers & demonstrate a sense of urgency through their actions & choice of words.
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Aptos Dec 7
'Tis the season for more shopping ... which means bringing customers back into the store. Check these 7 things off your list to enhance the in-store and restore relevance to your brand:
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James Dodkins Dec 8
If you engage with employees rationally, they might take the job but if you engage with their heart, they’ll stay with you forever. True or False?
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Marsha Collier Dec 5
Quality customer service is your secret weapon, take action immediately when the customer needs you. Learn the difference between customer experience and service. One is reatctive, the other isn't
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Vladimer Botsvadze Dec 8
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Michael Fisher 12h
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Jed Record Dec 9
The Lean Startup Model [Infographic]
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Ian Golding, CCXP Dec 7
With the help of Jan Richards from Dublin Airport, I am delighted to reveal the title of my new book!! Find out what to expect, what people think about it and when you can get it, here...
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Avaya Dec 11
Here are five things that can yield true lifetime value results from customers.
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Mark Fidelman 3h
90% Of Companies Have Loyalty Programs But Only 23% Of Customers Are Loyal
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Jean-Baptiste Lefevre Dec 5
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ipfconline Dec 10
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Harry Yates Dec 10
It’s beginning to look a lot like Christmas on the way to Bradford
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Annette Franz, CCXP 11h
Have you seen my article on . I write about this creative process that allows you to understand – and then redesign – the - (pg38)
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Eric Petiot  ✨ 44m
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ipfconline 2h
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Nitish Sharma☯️ 2h
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