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Shep Hyken May 19
New on : Why The M In CMO Should Be An X If customer experience really is the new marketing, maybe it’s time to rebrand the .
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Ali Din May 16
According to , 75% of consumers are more likely to make a purchase from a company that knows their name and purchase history & recommends products based on their preferences.
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Greg Kihlström May 17
The Intersection Of Customer Experience And Employee Experience
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florian semle May 19
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Kevin boyer May 16
New research indicates that organisations are undermining their investment in their investment in with strategic shortcomings.
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Nate Brown May 23
If you feel the need to go out to your car everyday to eat lunch, it's quite possible you are at the wrong company. We should be excited to build relationships with our fellow co-workers...and often the best work happens over organic collisions!
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USA Fulfillment 5m
Do You Realize That Your Shipping Department Is Part Of Your Sales Department? If Not, You're Destined To Have A Fulfillment Center That Drops The Ball. RT: @KevinObara
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Martin Hill-Wilson May 24
Here is me and discussing how US & UK compare on ,. It's a transcribe of our conversation so it has that live candence
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Fernando C. Perez B. May 22
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Steve Offsey May 24
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PANcomm 35m
Customer Experience Is The New Brand Currency
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Steve Bednarczyk 4h
Here are 50 innovation stats that prove the power of . (via )
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Greg Chase May 21
Honored to be named in the Top 10 Most Influential Individuals in Customer Experience & Loyalty tonight in Charlotte. Excited for the next chapter in this journey!
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Dan Thygesen May 24
So, what comes after one-day shipping? , , and others are already laying the groundwork for the next step: 30-minute delivery by drones!
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RichardLMI May 19
Customer experience isn’t merely reducing a queue: the human element is critical to your success. How can you bring humanity back to the journey? Don’t miss ’s presentation in Boston on June 5!
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Unbabel May 23
We're big fans of our friends and partners and is no different. Together, we’ve organized the 1st exclusive event! A private evening of Fado music, where selected guests will get to enjoy our unique Portuguese hospitality and culture for themselves.
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Zendesk 6h
ICYMI: Zendesk’s stopped by with Jim Cramer to talk about evolving customer expectations and the importance of providing great .
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ScanSource 32s
Just wrapped up some amazing tours of the Museum, and our valued partners had the opportunity to meet racing . What an honor!
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RichardLMI May 17
In the world of , AI is actually enabling customer service agents to be even better at their jobs.
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RichardLMI May 17
Does really impact business success? A new study by found that companies with more mature strategies including the use of AI see revenue and conversions double the rate of other companies.
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