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Jeanne Bliss May 23
Good points here on B2B - "One study found that 59% of B2B buyers would rather do research online. . . . because they think reps push their own agendas instead of actually trying to solve the customer’s problem." via on
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Shep Hyken May 17
67% of customers have become “serial switchers,” customers who are willing to switch brands because of a poor customer experience. via
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Antonio Grasso May 19
How marketers can move up the pyramid to drive loyalty, satisfaction and advocacy. via
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Simon Best May 20
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Interactive Powers May 24
Nearly 80% of American consumers say that speed, convenience, knowledgeable help and friendly service are the most important elements of a positive .
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Smith + Co May 21
Why the needs to be revamped for conscious consumers
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Jill Sanderson May 16
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Arie Goldshlager 7h
[Customer Experience] Best Buy has figured out what its customers want: Personalized advice Cc...
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Center for Performance Improvement® May 24
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Kim Muro May 17
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Prof Yateghtegh S K May 16
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Nitish Sharma☯️ May 18
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Center for Performance Improvement® May 16
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