Twitter | Search | |
Search Refresh
Call Centre Helper 1h
Reply Retweet Like
ICMI 9m
Time for a career change? Why the future is bright for contact center professionals:
Reply Retweet Like
PowerHouseConsulting 35m
When your profession requires you to report on activities within your business unit the art of crafting your message is critical to it being heard, well-received, &acted upon. How to craft your message so that it is heard and accepted.
Reply Retweet Like
Jonty Pearce 1h
Best Tips, Phrases and Words to Use for Building Rapport
Reply Retweet Like
Jonty Pearce Aug 20
Reply Retweet Like
Jonty Pearce 8h
What Are the Contact Centre Service Level Standards?
Reply Retweet Like
Irwin Lazar 10h
More Avaya possible suitors: “Avaya considers outright sale as alternative to Mitel merger: sources” via ⁦
Reply Retweet Like
Andrew Gilliam 21h
Replying to @NealTopf
Just curious, do you enforce this policy by inspecting people and things that come into the or it it on the honor system? Is it all personally-owned electronic devices or just smart-phones?
Reply Retweet Like
Roy Atkinson Aug 20
Today is the day! Join at 1 PM ET / 10 AM PT Topic: Thriving in an Always-On World
Reply Retweet Like
VesuvITas Aug 17
83% of online shoppers need help completing their purchase. Competition in all retail segments is fierce, and your competitors are always only a quick click away. What are you doing to provide an outstanding online customer service experience?
Reply Retweet Like
Mike Aoki 2h
"Commit to a Great HUMAN Experience!" says contact centre recruitment expert . Read my complete interview with her at:
Reply Retweet Like
Andrew Gilliam 2h
One reason I love is that it’s so easy to review later. Take advantage!
Reply Retweet Like
Center for a New Economy Aug 14
Puerto Rico does not need a federal aid monitor to fix its problems. CNE’s DC Office Director Rosanna Torres makes the case for a Civic Committee for Transparency and Reconstruction ( )—a group of local experts who can provide oversight that works.
Reply Retweet Like
PowerHouseConsulting Aug 20
is essential to . The ability to properly plan&measure performance of the plan improves visibility as a valued asset. Approach that will yield pleasure&provide a robust model for educating biz leaders.
Reply Retweet Like
Transparent BPO Aug 20
With unemployment in the U.S. at historic lows (3.8%), what are companies to do when it comes to staffing their contact centers? We offer one solution:
Reply Retweet Like
Transparent BPO Aug 16
Reply Retweet Like
Blue Ocean 19h
The Wall is a Myth: Getting Closer to Your Through Outsourcing
Reply Retweet Like
Jon Arnold 20h
Reply Retweet Like
Michelle Burbick 24h
According to our 2019 Contact Center & Survey, nearly 75% of respondents say contact center investment is important or highly important to their overall business. Read the rest of the findings on :
Reply Retweet Like
Jonty Pearce Aug 20
Reply Retweet Like