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Scott Johnston
Hey , I run Hangouts and this is pretty shoddy reporting. No decisions made about when Hangouts will be shut down. Hangouts users will be upgraded to Hangouts Chat and Hangouts Meet. Your source is severely misinformed. You can do better.
According to source familiar with the product's internal roadmap, Google Hangouts for consumers will be shutting down sometime in 2020.
9to5Google.com 9to5Google.com @9to5Google
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Stephen Hall Dec 1
Replying to @happyinwater
Hey Scott, will update my report, but I stand by my sourcing. Would you be able to elaborate on exactly how legacy Hangouts users will be "upgraded" to Hangouts Chat and Meet, since those are entirely separate enterprise products that fill different needs?
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Scott Johnston Dec 1
Replying to @hallstephenj
1/ I can't comment on your sourcing, since I don't have any details. The frustrating part about your reporting is it leaves the reader to jump to dramatic conclusions, because it is only half the story. Hangouts users will be migrated to Chat and Meet.
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Scott Johnston Dec 1
Replying to @hallstephenj
2/ So while that will result in the eventual shut down of Hangouts classic (as we now call it), it doesn't imply we are ending support for the use case supported by the product: messaging and meetings.
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Scott Johnston Dec 1
Replying to @hallstephenj
3/ As per your comment about the products being "entirely separate enterprise products," this just represents a shallow understanding of the market and our products. Our apps are used by, consumers, enterprises, schools, governments, and the like.
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Scott Johnston Dec 1
Replying to @hallstephenj
4/ But this isn't just true with Google Apps, it is true across the market. Line supports both businesses and consumers. As does Facebook Messenger. Dropbox. Even Teams recently opened to consumers. I could go on.
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Scott Johnston Dec 1
Replying to @hallstephenj
5/ I'm assuming your quotes around "upgraded" implies you don't think Chat/Meet are better. I'd point to large stuff like the platform, deep search, & dramatically improved handling of video/audio in meetings. Also small features like reactions and better handling of at-mentions.
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Scott Johnston Dec 1
Replying to @hallstephenj
6/ But these are subjective points, and they are my products, so I'm strongly biased. In the end, neither you, nor I will make this judgement. Our users will. Everything else is just talk. /FIN
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Mike Dec 1
In the end it doesn't matter what users choose (which still isn't hangouts). No service, no matter how popular, is safe from getting killed, renamed, and/or rebranded at Google on a whim.
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Karl Olson Dec 1
Okay quick question then, what happens with the Hangouts/Voice VoIP & SMS integration? Is that anywhere in these plans for meet & messages? Will voice be able to do VoIP without needing an existing active US number? If not fine, I'll pay for a Skype number.
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Scott Johnston Jan 24
We are rolling out VOIP in Voice as we speak. Should be to 100% next week.
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shibumi Jan 25
Any plans for Google voice in Europe?
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Scott Johnston Jan 25
Google Voice for G Suite (in beta right now) will be available in Austria, Canada, Denmark, France, Portugal, Spain, Sweden, Switzerland, UK, and the US to start. We don't currently have plans to expand the consumer offering.
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Mr Breen Mar 30
Any idea when this will be available in ? I live in the UK. Many thanks. And hope to be trying this soon.
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Scott Johnston Apr 1
Soon! Appreciate the patience.
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Mr Breen Apr 1
Appreciate the response. If I could ask one more question... I have the free edition GSuite (lucky me). Will all versions of Gsuite get it? Please say yes....
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Shayan Dec 4
since you seem to be the only one to know what play is, pray tell us what's happening with Gmail chat? It's pretty shoddy that someone msgs me, chrome opens Hangouts extension, I get a chat window open in Gmail, and a ping on Hangouts Chat (not to mention Hangouts app).
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Scott Johnston Dec 4
Ugh, I know, so sorry. Gmail integration will be upgraded. We have a lot of users that prefer a full screen experience, and don't use the Gmail integration. So we didn't wait for Gmail to get it into their hands.
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Shirley Y Dec 1
Oh yay!!! This is good news!! Look
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Scott Johnston Dec 1
WE MISS YOU MICHAEL! Migration should be automatic and should be invisible to you as an end user.
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Josh Brown Dec 1
When can we do this? Can't use it now just says I'm not a Google Apps user?
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