Twitter | Search | |
Gerry McGovern
Involved in web customer experience since 1994. Weekly newsletter
8,966
Tweets
65
Following
12,007
Followers
Tweets
Gerry McGovern 15h
Outside competition breeds more trust among coworkers -- ScienceDaily
Reply Retweet Like
Gerry McGovern retweeted
UX Brighton Sep 18
Tickets for 's workshop in November are now SOLD OUT! But the good news: places are still available for the main conference the day after...
Reply Retweet Like
Gerry McGovern Sep 16
"We’re customer obsessed” says world’s fastest growing tech company | Industry Trends | IBC
Reply Retweet Like
Gerry McGovern Sep 16
Jeff Bezos said the 'secret sauce' to Amazon's success is an 'obsessive compulsive focus' on customer over competitor
Reply Retweet Like
Gerry McGovern Sep 16
Branding manipulation - Gerry McGovern -
Reply Retweet Like
Gerry McGovern retweeted
brian Sep 16
Off to Prague for annual gathering with We’ll all be talking about finding, measuring and improving customers for a couple days. Follow along with tag
Reply Retweet Like
Gerry McGovern Sep 16
A new generation puts its trust in tech over traditional banks
Reply Retweet Like
Gerry McGovern Sep 15
"The current economic situation is in many ways better than what we have experienced in years" June 2007 OECD economic outlook
Reply Retweet Like
Gerry McGovern Sep 15
"Mainstream economic thinking and the models it was based on did not reflect the reality either of the economy or people's life". OECD on the 2008 Crisis
Reply Retweet Like
Gerry McGovern retweeted
Adrian Swinscoe Sep 14
Hi. Just published our interview: Most of customer experience is cleaning and sweeping
Reply Retweet Like
Gerry McGovern Sep 14
The world's most prolific writer is a Chinese algorithm - BBC
Reply Retweet Like
Gerry McGovern Sep 13
Have you ever had a job where you stopped and asked yourself: what am I doing here? If I quit tomorrow, would anyone even notice? NPR Audio
Reply Retweet Like
Gerry McGovern retweeted
zeldman Sep 13
“Stacking tools upon tools may solve *our* problems, but it’s creating a Jenga tower of problems for our users.”
Reply Retweet Like
Gerry McGovern Sep 12
Most U.S. adults say they have lost trust in the news media in recent years. At the same time, 69% of those who have lost trust say that trust can be restored. How? Accuracy. Transparency.
Reply Retweet Like
Gerry McGovern Sep 12
Participants who were instructed to make a gut-based decision were more likely to report that that decision reflected their true selves. Also, they were more certain of their decisions and more likely to advocate for them. Study
Reply Retweet Like
Gerry McGovern Sep 12
Replying to @KittyKilian
Maybe. With every revolution there is a counter-revolution. At least 50% of the world is heading in the right direction, I believe. :-)
Reply Retweet Like
Gerry McGovern Sep 12
Replying to @gerrygaffney
Humor can be a force of good or evil. History is littered with examples of humor designed to dehumanize. Misogynist, racist white men excel at such humor.
Reply Retweet Like
Gerry McGovern Sep 12
Only criminals, narcissists, totalitarians and autocrats seek absolute trust. We have a choice. Do we want a society based on trust, or one based on facts?
Reply Retweet Like
Gerry McGovern retweeted
Techmeme Sep 11
Interviews with 31 current and former delivery drivers for Amazon's third-party partners describe missing or late pay, no health insurance, pace pressure, more ( / Business Insider)
Reply Retweet Like
Gerry McGovern Sep 11
Can Mark Zuckerberg Fix Facebook Before It Breaks Democracy? | The New Yorker
Reply Retweet Like