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Gerry McGovern
Involved in web customer experience since 1994. Weekly newsletter Part of rock group
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Gerry McGovern 3h
"If you start censoring too much then people stop using the platform. It's all about money at the end of the day." Facebook on why it doesn't remove racist, violent and abusive content.
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Gerry McGovern 3h
Violent videos involving assaults on children, racially charged hate speech and images of self-harm among underage users all remained on Facebook after being reported by users and reviewed by moderators.
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Gerry McGovern 9h
Not easy but doable. Government needs to be useful. I see very good signs in and Canada. I'm sure there's lots more.
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Gerry McGovern 9h
In working / visiting in about 40 countries, I've discovered that there are no real races or nations. Just the same character types cropping up again and again and again
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Gerry McGovern 9h
"There is currently a gigantic gap between service quality in government and service quality in the best of the commercial world. The wider that gap gets, the bigger the distrust in government becomes."
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Gerry McGovern Jul 16
Replying to @erikmhartman
Good strategy, Erik.
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Gerry McGovern Jul 16
Replying to @Gamborg
Agreed. Look at that Musk idiot going over to Thailand with his stupid submarine doing a PR stunt, behaving like a god. When will we ever evolve enough to stop admiring such egomaniacs?
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Gerry McGovern Jul 16
I only buy from Amazon now when I feel I don't have any good choice. I should really totally stop buying from Amazon. It's truly shameful the way Amazon treats its workers. Truly, truly shameful.
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Gerry McGovern retweeted
Neil Williams Jul 16
Pleased to get this post out there to help teams across government kick the PDF habit. Please share.
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Gerry McGovern Jul 16
Thanks, Jane! :-)
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Gerry McGovern retweeted
Pixel Pioneers Jul 16
Designing an intuitive navigation. You’ll learn tons in this talk by at Belfast on 23 November!
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Gerry McGovern Jul 16
Thanks, Matthew! :-)
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Gerry McGovern retweeted
DublinUX Jul 16
Tickets for the next Dublin UX “Designing for Customer Experience” will be released this Wednesday at 9am. See you next week for our themed event with thanks to .
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James Wang Jul 13
Seems sustainable
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Gerry McGovern Jul 15
Cult of volume destroys customer experience | Gerry McGovern
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Gerry McGovern Jul 13
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Gerry McGovern Jul 13
That's not an area I have read much up on. The vast majority of websites I deal with struggle with vast swamps of badly written, horribly organized, often out-of-date content.
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Gerry McGovern Jul 13
Don't get me started on PDFs. Nightmare on PDF Street.
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Gerry McGovern Jul 13
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Gerry McGovern Jul 13
Hello? For years, I have seen millions of searches from search logs. It is exactly how people are searching. Questions are very much in the long tail of the vast majority of search logs that I have seen.
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