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Gerry McGovern
Involved in web customer experience since 1994. Weekly newsletter
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Gerry McGovern 1h
"Those who tell the stories rule society." Plato
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Gerry McGovern 2h
“The papers coming out of Cern with 500 authors, no one author understands the whole paper. More and more, the unit of comprehension is going to be the group.” Daniel Dennett
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Techmeme Jan 21
A Dutch surgeon formally disciplined for medical negligence wins legal action to remove Google results about her case in landmark "right to be forgotten" ruling ( / The Guardian)
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Techmeme Jan 22
Analysis of millions of Glassdoor reviews finds 400+ companies, including SpaceX and Slack, have unusual single-month increases in mostly positive posts (Wall Street Journal)
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Techmeme Jan 19
Japanese hotel, trying to replace all of its staff with robots, ended up creating more work for staff and frustrated guests as robots didn't perform as expected (Wall Street Journal)
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Gerry McGovern Jan 21
Oxfam report: world's 26 richest billionaires own same as total wealth of the 3.8 billion poorest - CNN The world's billionaires are growing $2.5 billion richer every day, while the poorest half of the global population is seeing its net worth dwindle.
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Gerry McGovern Jan 21
Only one in five feels that the system is working for them, with nearly half of the mass population believing that the system is failing them. - 2019 Edelman Trust Barometer | Edelman
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Gerry McGovern Jan 21
There is a 16-point gap between the more trusting informed public and the far-more-skeptical mass population 2019 Edelman Trust Barometer | Edelman
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Gerry McGovern Jan 21
Maybe. If we go back into primitive man then the 'other' must have been more likely to attack or steal food, etc. The behavior is deeply ingrained.
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Gerry Scullion Jan 20
Humans have far more in common than we have that separates us. One of the things that we have most in common if that we desperately want to identify those that do not belong. We desperately want to show and create separation, no matter how trivial 👌
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Gerry McGovern Jan 20
The Web is a pattern of human behavior - Gerry McGovern -
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Gerry McGovern Jan 18
Replying to @pcwsmith
So powerful. The wisdom and insights that call centers and support teams have about what really matters to customers is profound. Unfortunately, they are very often ignored. Digital teams, listen to and collaborate with your support people!
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Peter Smith Jan 18
Good things happen when digital teams and call centre teams come together! So many good insights, and ultimately positive outcomes for citizens
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Gerry McGovern Jan 18
JPMorgan made $33 billion last year, and Jamie Dimon took home $31 million of it - CNN - Just in case we forget why we hate and despise banks and bankers.
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Ignacio Nuño Jan 17
Many books about digitalization can be reduced to this quote by It has it all. "Design the things that give control to the , that allow them to connect, collaborate and share, that allow them to understand in the fastest, simplest possible manner"
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Gerry McGovern Jan 16
Consumerism in crisis as millennials stay away from shops utm_source=Twitter#Echobox=1547571564 - People are buying less often and less overall.
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3Gerrys Jan 15
A new episode of the is now out. In this episode asks and the question 'Are UX and Service Designers process and method fashionistas?'
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SuperHelpful Jan 16
“Giving an organization a website to an is like giving a pub to an alcoholic. Every hour is Happy Hour as they publish, publish, publish.” Loving how doesn’t mince words in Top Tasks
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Gerry McGovern Jan 15
How Much of the Internet Is Fake? Studies generally suggest that, year after year, less than 60 percent of web traffic is human
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Gerry McGovern Jan 13
Top tasks are the invisible gorilla - Gerry McGovern -
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