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Forrester
Forrester works with business and technology leaders to develop customer-obsessed strategies that drive growth.
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Forrester Jun 23
How an experience makes customers feel has a bigger influence on brand loyalty than effectiveness or ease.
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Forrester Jun 22
Forrester’s Council offers an exclusive network of peers and analysts to help you achieve your top priorities. See what it's all about — join an upcoming member call:
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Jeanne Bliss Jun 19
Forrester's 2018 Customer Experience Index Reveals No Leaders Among US Brands- Sobering research from . "It proves that many companies don't fully understand what matters most to their customers, but to achieve CX success, they must"
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Forrester Jun 21
US agencies still aren't getting right — with 80% of agencies rating poor, or very poor. digs into the details with :
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Forrester Jun 21
The 2018 US Customer Experience Index results are here. The results: there are no real CX leaders.
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Forrester Jun 21
US shoppers are expected to make $118 billion in purchases through their smartphones in 2018, up from $13.4 billion in 2013. Your app is not a gimmick; it's a crucial part of your company’s financial strategy.
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Forrester Jun 20
That's a wrap. Thanks to all our attendees, speakers, and sponsors for joining us in New York City. We hope to see you again soon.
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Forrester Jun 20
: Understand the quality of CX you provide and its impact on business outcomes. Stop by the Hub to get your 2018 ranking.
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Forrester Jun 20
Reimagined experiences unlock growth.
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Forrester Jun 20
Replying to @lbyav
So glad you're enjoying the event. Thanks for being here with us.
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Forrester Jun 20
Introducing the Customer Energy Index: an evolving area of research measuring the customer attitudes, behaviors, and actions that drive market changes and economic shifts. Listen now: with
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Marshall Kirkpatrick Jun 19
Replying to @forrester
Even companies with the worst Customer Experience provide 2 positive experiences for their customers for every 1 negative experience, found this year. The best companies provide an average of 22 positive experiences for every 1 bad experience.
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Jason Hemingway Jun 20
“Ask not how a customer fits in your company, ask how your company fits in that customer’s life”
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Forrester Jun 20
Are you boldly challenging assumptions and familiar ways of thinking?
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Forrester Jun 20
Consumers are drawn to brands that drive feelings of belonging, novelty, efficacy and trust.
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Forrester Jun 19
The four necessary steps to becoming data-led.
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Forrester Jun 19
Is your business being run by data or opinions? Customer obsession through mastery is the key to success.
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Forrester Jun 19
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Lucy Jun 19
1. Make the brand promise real 2. Build trust through consistent interactions 3. Ensure the entire ecosystem manifests the brand
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Forrester Jun 19
The pressure is on to continuously improve the experiences you deliver to customers. But you're not alone. Get help tackling your biggest challenges by connecting with peers. Learn more:
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