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Forrester
Forrester works with business and technology leaders to develop customer-obsessed strategies that drive growth.
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Forrester 16h
The not only benefits , it changes the platform landscape. Our analysts weigh in on what this means for customers:
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Forrester 19h
Customer experience is the key that can unlock retention in banking. Register to find out how.
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Forrester Sep 20
The battle for skilled  practitioners is increasing, but the talent pool isn’t keeping up with the demand. & explain the importance of CX training and what firms should focus on:  via
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Forrester Sep 20
The core purpose of insurers is to protect customers, but financial factors are making this hard. Analyst discusses how insurers can use tech and data to protect the customer and bottom-line. Listen:
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Forrester Sep 20
Do you hate effective marketing? Love meetings? Adore cumbersome spreadsheets? Then read no further and don’t reimagine marketing planning.
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Forrester Sep 19
The organization of the future is dynamic and always ready to adapt to changing market demands. Here's how it will work:
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Forrester Sep 19
Retailers, does your CX deliver what your branding promises? If not, you could be at serious risk.
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Forrester Sep 19
Today’s algorithms are optimized for business outcomes, sometimes to the detriment of people. predicts individuals will shift the balance of power with a self-calibrated algorithm called a Personal Digital Twin.  
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Forrester Sep 18
Are you ready for your next brand crisis? and discuss the rules of modern marketing that will help your crisis communication plan.
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Forrester Sep 18
“I predict that VC and private equity investments in and will essentially dry up in 2019" - .
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Forrester Sep 18
You can’t prove the value of without an effective team. Connect your team to CX experts, anytime and anywhere. Take it for a free two week test drive:
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Forrester Sep 18
Unique customer experiences at scale: It’s what marketers’ dreams are made of. Can personalized video help them get there?
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Forrester Sep 17
It is very easy to slip into creating products that customers won’t use. explains how you can avoid this and capitalize on the benefits of algorithms. Learn more:
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Forrester Sep 17
Customer loyalty is crucial - but it requires an emotional connection with your brand. For many, that connection isn't there. Learn more:
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Forrester Sep 17
Organizational design has the power to unleash the full potential of a company's human capital — but most don't. Here's how you can:
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Forrester Sep 16
Declining trust, switch incentives, and new competitors are driving away your customers. Forrester's 2018 results explain why:
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Forrester Sep 14
Want differentiated ? Build an emotional connection with your customers. Learn more:
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Forrester Sep 14
Instead of unleashing the value of human capital, today's organizational design creates dangerous inertia in fast-moving markets. Here is why change is on the horizon:
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Forrester Sep 14
Reddit is more popular than Facebook. Channel marketers can no longer overlook “the front page of the internet.”  
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Forrester Sep 14
Responding well to a security breach can enhance shareholder value and customer trust. Join us at Privacy & Security Europe 2018 to find out how companies are using a proactive security approach to enhance their organization. Learn more:
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