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Envato Help
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Envato Help 12h
Replying to @nourita10
Hello, Can you please provide me with your Envato Market/Elements username via DM. I'll take a look. Thanks! ^TP
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Envato Help 13h
Replying to @nourita10
Hello, To request a refund, please follow the link here: | Thanks! ^TP
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Envato Help 13h
Replying to @Alexand43818496
Hi Alexandr, We have responded via DM. Thanks! ^TP
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Envato Help 13h
Replying to @nicksmith
Hi Nick, We are happy to extend your credits. Simply provide us your Envato Market username via DM. Thanks! ^TP
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Envato Help 16h
Replying to @jbc_ceo
Hi Jimmy, this is a link to the Envato's support platform (not to the author's support page). We'll look into the matter for you :) Thanks ^Syn
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Envato Help Apr 22
Replying to @cesarjobCom
Hello, To install the demo content, please follow the instructions found in the documentation: | If you continue to experience issues, please feel free to DM us. Thanks! ^TP
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Envato Help Apr 22
Replying to @jbc_ceo
Hey Jimmy, can you please open a ticket at ? Thanks ^Syn
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Envato Help Apr 22
Replying to @jbc_ceo
2/2 For any questions, feel free to open a ticket at and we'll be happy to provide a solution for you. Thanks ^Syn
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Envato Help Apr 22
Replying to @jbc_ceo
1/2 Hi Jimmy, if you bought it last year, then most probably your item support expired. All you need to do is to purchase a support extension and then the author should be able to assist, as long as the item is still available for sale.
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Envato Help Apr 21
Replying to @Clapture
Hi Daniel, Just out of curiosity, what version of WordPress are you running on your servers? Please respond via DM. Thanks! ^TP
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Envato Help Apr 21
Replying to @listingprowp
👍
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Envato Help Apr 20
Replying to @maegwen
Envato Market and Envato Elements are separate platforms. Envato Market - (single purchases) Envato Elements - (unlimited) Some items are available on both but you can't subscribe to Market and must to Elements.
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Envato Help Apr 20
Replying to @maegwen
Hi maegwen, Please check our Market for the one purchase. ^PR
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Envato Help Apr 20
Replying to @CristianGRojas
You are welcome!
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Envato Help Apr 20
Replying to @CristianGRojas
Sorry no, but we are happy to refund you if nothing has been downloaded. Please send us a ticket: ^PR
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Envato Help Apr 20
Replying to @CristianGRojas
Hi Cristian, Envato Market and Envato Elements are separate platforms. Envato Market - (single purchases) Envato Elements - (unlimited) The AE items available on Elements: ^PR
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Envato Help Apr 20
Replying to @msholin
You are welcome!
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Envato Help Apr 20
Replying to @msholin
Hi Marilyn, please contact the Placeit team directly - hi@placit.net. They'll get you fixed up. :) ^PR
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Envato Help Apr 18
Replying to @Digitalnista
Hi Lisa, I can certainly look into this for you. To get started, can I please have your Envato Market username via DM. Thanks! ^TP
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Envato Help Apr 18
Replying to @iEnabled
👍
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