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Envato Help
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Envato Help 6h
Replying to @owwwlab
We will answer your ticket shortly! Cheers ^Syn
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Envato Help 6h
Replying to @chuka_macarthur
Please rest assured that we'll get things sorted for you! Cheers ^Syn
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Envato Help 6h
Replying to @msslovi0
Envato hopes that you are able to continue to use the Market for your creative needs. We do understand and respect your decision whichever way you decide to proceed. ^Luke
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Envato Help 6h
Replying to @msslovi0
In the interest of being honest and transparent, I will let you know that this decision was not considered lightly. That said, unfortunately, the credit functionality will not be reinstated.
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Envato Help 6h
Replying to @msslovi0
Please note that the handling fee is applicable on the cart total, not on each item. Therefore if you purchase 2 or more items in one transaction, there will only be one fee.
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Envato Help 6h
Replying to @msslovi0
Essentially, the change was made is due to multiple factors, including a market decline in credit purchasing functionality, administrative overhead and a move towards transactional simplicity.
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Envato Help 6h
Replying to @msslovi0
I can only attempt to best address your concerns by explaining the reasons for this change.
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Envato Help 6h
Replying to @msslovi0
We certainly respect the difficult purchasing situation this puts you in and are aware that this change across our Market means that the payment options will not be viable for everybody.
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Envato Help 6h
Replying to @msslovi0
Thank you for your feedback, we certainly hear your frustration. I can say that your point, along with many others, has been read and taken into account.
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Envato Help 6h
Replying to @fortericki
Hey there, can you please open a ticket at ? Thanks ^Syn
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Envato Help 7h
Replying to @bodaklibrary
Hi Hanazura! If you need any help, can you please open a ticket at ? Thanks ^Syn
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Envato Help 7h
Replying to @benny_nnaji
Hey Benny! The Envato Customer Success Team is always happy to help :) Cheers ^Syn
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Envato Help 7h
Replying to @chuka_macarthur
Hey there, can you please open a ticket at ? Thanks ^Syn
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Envato Help 7h
Replying to @chuka_macarthur
Hey there, can you please open a ticket at ? Thanks ^Syn
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Envato Help 7h
Replying to @Hillary_Mayodi
Hey there, can you please open a ticket at ? Thanks ^Syn
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Envato Help 8h
Replying to @aedorde
Thanks for letting us know. We're on it. I really appreciate your patience while we're working on this for you. ^Kenny
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Envato Help 23h
Replying to @owwwlab
Hello! Please rest assured that we received your ticket and we'll reply asap. Thanks for your patience ^Syn
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Envato Help 24h
Replying to @rehmanity
Thanks for letting us know. Could you please drop as a ticket via this form and let us know how the demo is different from the downloaded item. Once we have more details, we'll be happy to contact the author and ask for feedback. ^Kenny
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Envato Help Nov 13
Replying to @osinachi_wisdom
Hi Wisdom, sorry to hear this. The error is when a credit card is not accepted by the payment gateway. Please try PayPal or Skrill. ^PR
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Envato Help Nov 13
Replying to @ActuallyMummy
Hi Helen! For item support questions you should get in touch directly with the author of the item - as you know you have 6 months of item support included with your theme. Here's a link to the item's support page: Good luck ^Syn
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