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We’re opening up new digital experiences across fibre broadband, mobile, TV and home phone. For support and queries, please tweet
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eir 3h
Replying to @Colmkk
Hi Colm, can you DM us your query and we will look into this for you? -Logesh
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eir 7h
Replying to @LaurieMcDonagh0
Glad to hear that, Laurie. Let us know if you need any further assistance. -Kirthi
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eir 8h
Replying to @LaurieMcDonagh0
Hi Laurie, can you please DM the account details at so that I'll assist you with this? -Kirthi
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eir 9h
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eir 9h
Replying to @AislingORourke
Hi Aisling, I have just received your message and will respond to you now. - Nicole
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eir 10h
Replying to @AislingORourke
Hi there Aisling, I am very sorry to hear about this. If you could send me a DM with the account details, I will look into this for you. - Nicole
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eir 10h
Replying to @coolbawncross
Hi Coolbawn, I do apologize for the inconvenience caused. Could you please DM your account number or mobile number & I'll look into this for you? - Midhu
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eir 10h
Replying to @kherbert80
...you're still having issues, please try to contact our tech team by ringing on 1890 260 260 where they will be able to troubleshoot this issue for you. They will be available from Mon to Sun(8 am to 10 pm). -Fathi
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eir 10h
Replying to @kherbert80
I'm really sorry to hear that you're facing an issue with the TV service. Unfortunately, we don't deal with technical issues here but you're more than welcome to look at our support page for the TV issues at and if...
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eir 10h
Replying to @stephen_homan
Hi Stevie, I'm really sorry to hear that. We would also recommend deleting the public message that contains your account information. Can you please DM the account details at so that I'll assist you with this? -Kirthi
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eir 10h
Replying to @AislingORourke
... Can you please try contacting them once again later to check this further? -Rinu
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eir 10h
Replying to @AislingORourke
I completely understand your frustration, Aisling, however, I'm so sorry to say that we're unable to check the upgrade options from here through this channel & the only department who can help you with this is our Customer Care team...
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eir 11h
Replying to @AislingORourke
Hi Aisling, I genuinely understand the situation. Unfortunately, we'd be unable to help you with an upgrade from here through this channel. I'd recommend you to get in touch with our Customer Care team on 1901 & they'll be able to check this for you. -Rinu
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eir 11h
Replying to @Clonrf
Thanks, Rosaleen. We will respond to you there. -Hema
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eir 11h
Replying to @Clonrf
Hi Rosaleen, sorry to hear that. Can you please DM the account details at so that I'll assist you with this? -Kirthi
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eir 12h
Replying to @blaneyface
Once again I deeply apologize from the bottom of my heart for the inconvenience that is caused to you. They are the only team that has access to check technical issues. I'd advise you to contact our direct team on 1890260260. They will help you for sure. -Logesh
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eir 12h
Replying to @AilishThornhill
Hi Ailish, our apologies for the inconvenience. Can you please DM your mobile number or account number, I'll look into this for you? -Sanju
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eir 12h
Replying to @fezfhfc
In this case, I'd recommend you to contact our technical team on 1890 260 260 or 1901(freephone) & they'll look into this for you. -Sanju
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eir 14h
Replying to @ChristinaD11
Hi there, can you please DM us the screenshot of the message which you've received & I'll look into this for you? -Sanju
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eir 14h
Replying to @gaelgleoite
I've responded to your DM. -Fathi
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