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Duolingo
Free language education for the world. Available on Android, iOS, and the web.
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Duolingo 14h
Replying to @ps2304
So sorry, we don't offer a student discount currently. Happy to pass along that feedback to the team
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Duolingo 14h
Replying to @MaggieDimock12
Your streak is fixed!
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Duolingo 14h
Replying to @MaggieDimock12
hmm, that might be a display name. Can you check the username via Profile tab > settings
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Duolingo 14h
Replying to @futuredogmom
She can also do this in the account settings: or via the app (Profile tab > Settings)
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Duolingo 14h
Replying to @futuredogmom
Yup! I can change that email for her, no problem.
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Duolingo 15h
Replying to @futuredogmom
It should post in 5-7 business days
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Duolingo 15h
Replying to @futuredogmom
Oh wait, she wants Plus now? Can she please check the email address to confirm if it's correct. She can resubscribe to the monthly $12.99 USD option in the Shop.
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Duolingo 15h
Replying to @futuredogmom
Hmm if she's received no emails from Duolingo, I'm wondering if there is a misspelling with her email address. We've cancelled/refunded the subscription.
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Duolingo 15h
Replying to @futuredogmom
Hmm it looks like she started a 7-day free trial and didn't cancel it within the 7-day window. With that, the subscription started. She would've received an email when the trial and subscription started. I'll get this settled and email her a confirmation.
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Duolingo 16h
Replying to @futuredogmom
Happy to look into this a bit more. To confirm, she does not have a Duolingo account, correct? If she does have a Duolingo account, we'll need a username to locate the subscription.
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Duolingo 16h
Replying to @Rougego74264625
Can you send us a DM please?
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Duolingo 17h
Replying to @Rougego74264625
Hi there! So sorry, did you receive a confirmation email that your data was deleted?
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Duolingo 17h
Replying to @casie101
Currently, weekend amulets are only available to Android users (Fri/Sat). It looks like you had a streak freeze available so that saved 1 day. All Plus subscribers get a free monthly streak repair, so it's likely that perk saved your streak from Sunday's inactivity
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Duolingo 18h
Replying to @casie101
Nope, weekend amulets should be available for free and plus users. When did you purchase the amulet? If not used for following weekend, it cannot be saved for future use. The last purchase we see was July 25.
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Duolingo 18h
Replying to @casie101
Hi there! So sorry your weekend amulet failed to save your streak. What is your username associated with Duolingo? happy to help
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Duolingo 18h
Replying to @JohnFra12261495
Are you not hearing sound in any lessons? Also is this on the app or web? Please pass along any details
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Duolingo 19h
Replying to @25on10
Thanks for that info. I see 4 total lessons completed on Sunday for the Travel 5 skill which gave you 73 XP total. What's the amount of XP that you're missing?
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Duolingo 19h
Replying to @mclanea
Let's normalize bragging about our Streaks! Whether it's 2 days or 2000 days, show us those hard-earned Streaks. 👇
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Duolingo 19h
Replying to @jamielinwilson
Hi there! Apologies for the delay in our response. Happy to address any concerns here or feel free to email privacy@duolingo.com
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Duolingo 19h
Replying to @asua013
Hi there! your streak is fixed
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