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David Barnard
TIL “You can't request refunds for recurring charges…” So all those apps that tricked people into high priced subscriptions get to keep all the revenue AND the subscriptions keep renewing because the UI to cancel subscriptions is buried.
Some recent App Store and iTunes Store purchases might be eligible for a refund if the item doesn't work as expected or can't be used.
Apple Support Apple Support @AppleSupport
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David Barnard Jan 22
Replying to @drbarnard
2/ It’s hard to conclude anything other than Apple is willfully being customer hostile to save on customer support and reduce returns. They still haven’t even fixed the App Store purchase flow to prevent accidental purchases via Touch ID. That should’ve been a rush fix.
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Mike Wolfinbarger Jan 22
Replying to @drbarnard
Apple has issued three refunds for our auto-renewing subs since January 15, and 42 refunds for subs in the past 90 days.
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David Barnard Jan 22
Replying to @jmwolfinbarger
How are people requesting them? I’m trying to help a user get a refund and there’s no longer an option to even “report a problem” other than “Meant to purchase a different subscription”.
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Greg Barbosa Jan 22
Replying to @drbarnard
I’ve been refunded for a subscription before. I somehow got double subbed for a subscription I already had with Lifesum.
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Mike Wolfinbarger Jan 22
Replying to @drbarnard
I don’t know. We tell people to use “report A problem” link and go from there. Sometimes they tell us Apple denied the request, but they usually don’t. Not sure we’ve had any recent cases, tho, and we see more requests for apps than subs.
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Mike Wolfinbarger Jan 22
Replying to @drbarnard
I meant, not sure anyone’s contacted us recently about a sub refund. Apple has granted a few, though.
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Ish Jan 22
I think did this recently
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Mike Wolfinbarger Jan 22
Replying to @drbarnard
It’s beyond silly that Apple sometimes tells customer to contact us directly for refunds, when they know we can’t even verify an individual purchase, much less reverse the charge.
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Ged Maheux Jan 22
Yes I did. I had to call Apple and talk to a rep to get a refund.
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David Barnard Jan 22
What number did you use, and what did you say? I need a new answer for people who want a refund, the old way of getting a refund doesn’t work anymore.
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Steve Tibbett Jan 22
Replying to @drbarnard
There's no channel for this negative feedback to flow back to Apple is there? A user who stops buying apps because they got burned isn't going to show up in an analytics dashboard.
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Jon Maddox Jan 22
Replying to @stevex @drbarnard
lol feedback channels for Apple
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Dallas Jan 22
Replying to @drbarnard
Is this a new policy? I got one a year ago for a subscription that said there was a trial but I got charged right away because I forgot I had done the trial years before
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jammasternate Jan 22
Replying to @drbarnard
People are absolutely getting them. In most cases, if the subscription was purchased in the last 2 weeks, Apple is granting refunds. I wish I was that certain about whether or not the subscriptions are always properly cancelled and unusable after....
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Ryan Jones Jan 22
I’ve gotten plenty of refunds
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David Barnard Jan 22
Replying to @rjonesy @jammasternate
How? Using the “Report a Problem” link, there’s now only one way to actually send Apple a message, you have to use the “Meant to purchase a different subscription” option. Pretty sure they changed this in the past month or so.
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Ryan Jones Jan 22
I don’t recall. Not in last month.
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David Barnard Jan 22
Replying to @rjonesy @jammasternate
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David Barnard Jan 22
Replying to @rjonesy @jammasternate
Ah, maybe go to this screen instead and just email Apple Support. (I’m trying to figure out what to tell users to do when they request a refund.)
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