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Anders G da Silva
Me: Hey Apple, three movies I bought disappeared from my iTunes library. Apple: Oh yes, those are not available anymore. Thank you for buying them. Here are two movie rentals on us! Me: Wait... WHAT?? when did this become acceptable?
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Anders G da Silva Sep 11
Replying to @tim_cook
Part 2: Me: I am not really interested in the rentals. I want my movies back or my money back. Apple: I totally get how you feel... Me: Condescending, but go one... Apple: You see, we are just a store front. Me: Store front? 1/7
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Anders G da Silva Sep 11
Replying to @tim_cook
Apple: Yeah, we take your money, but we are not responsible for what is sold. And, we certainly do NOT guarantee you get to keep anything you buy in our store front. We only guarantee that we get to keep your money. 2/7
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Anders G da Silva Sep 11
Replying to @tim_cook
Me: I see... So, that "Buy" button is meaningless? It should maybe be called: "Feelin Lucky?" Apple: I see you are unhappy. Have two more rentals on us. 3/7
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Anders G da Silva Sep 11
Replying to @tim_cook
This reminds me of a story I used to hear growing up in Brazil. A person goes to a store, sees a stereo they really like. They buy it. They get a box that looks like there is a stereo inside. 4/7
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Anders G da Silva Sep 11
Replying to @tim_cook
They get home only to find the box only contains a few stones. The modern twist is that, here, the person goes back to the store to ask for the stereo they bought. The store manager says sorry, can't help you. 5/7
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Anders G da Silva Sep 11
Replying to @tim_cook
We are just a front. So they cannot be held responsible for what the manufacturer puts in the box. I see you are unhappy. I'll do you a sweet deal. Rent the stereo from us free of charge. 6/7
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Anders G da Silva Sep 11
Replying to @tim_cook
You can keep it for 30 days. But, once you plug it in, you have to return it in 48 hours. Time to dust off the old DVD player, I guess. For all their faults, at least DVDs stuck around. Thank you to everyone that has retweeted. 7/7
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