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Catherine Ball
I heart clothes, shoes, Lego, nailart, marmite, kitties, Nandos, teddies & everything in between! Instagram - catherineball
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Catherine Ball Jul 27
Replying to @LookfantasticCS
As the seller it is your responsibility to deliver my goods to me within a reasonable time. You are failing to comply with the Consumer Rights Act by not offering me a resolution
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Catherine Ball Jul 27
Replying to @LookfantasticCS
I DMed you but it was pointless.. Hermes are saying it was delivered, I have told you was not and completed a non receipt of goods form but you still say you need to investigate.. what more is there to investigate??
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Catherine Ball Jul 27
So you DMed me and said you would have an update in 5 working days?? It’s now been 18 working since my order was apparently delivered and I haven’t heard a peep! £50 worth of goods disappeared!
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Catherine Ball Jul 27
I didn’t get mine in the end - they found it easier to get rid of me by refunding me even though I didn’t ask for a refund - I just wanted the plants I ordered!
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Catherine Ball Jul 7
I think I’m at risk of going a bit insane between and poor regard for any sort of customer service. Avoid them all like the plague!!
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Catherine Ball Jul 6
They actually do not give a damn. I am none the wiser if my order has been cancelled or will still be delivered. Some of the plants I ordered were seasonal too. Others have been sent to people who ordered months after me. I think they are just hoping it will all go away!
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Catherine Ball Jul 5
Replying to @O2
But it is to add to at a cost and we were meant to have this offer added as a free extra because we upgraded
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Catherine Ball Jul 4
we were meant to receive 6 months Disney+ for free with our contract renewal and I can’t see how to activate it. Please help
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Catherine Ball Jul 4
the heating element has gone in our 6 month old dishwasher.. we had an engineer out but you did not have the part, we had to wait a week and yesterday another engineer came and said sorry I don’t have the part...!
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Catherine Ball Jul 1
I have an email@from you saying my order has been delivered by but it hasn’t. I had another delivery today so I’m thinking the tracking system has got mixed up? Please help!
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Catherine Ball Jun 30
I hope you get your refund.. even though I haven’t asked for one, they’ve cancelled my order and refunded me... so they’ve clearly got us mixed up 😂 I cannot get over the shambles of this company!
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Catherine Ball Jun 30
Me too! I’ve just commented on pretty much every comment on their FB page! I never ever do stuff like that but I’m so angry they continue to ignore those of us with April orders! They must have 1000s of £s of our money!
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Catherine Ball Jun 30
It actually boils my blood!
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Catherine Ball Jun 30
Replying to @GardeningExpres
Errr hello.. April orders?? I‘ve lost count the times you have said you will get back to me.. you still haven’t and yet continue to take on new orders! Absolute disgrace! Laughable that you market yourself as ‘The UKs no1’.. although TBF you don’t say what for.. UKs no1 scammers!
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Catherine Ball Jun 29
That’s the 5th time you’ve told me the same thing now
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Catherine Ball Jun 28
I really am at a loss as to why you continue to ignore me. I ordered plants from you on 12th April and you are sending the same plants I ordered to customers who ordered in May!! You continue to reply asking me to DM and then when I do ignore me!!
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Catherine Ball Jun 27
We had a paddling pool delivered this week and it’s got a small nick in it. We obviously didn’t realise until we were using it and it was slowly going down. How do we go about an exchange and can we do it without visiting a store?
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Catherine Ball Jun 23
No thanks - If you’ve really got an update other than we are looking into it or some other lie them you can find the DMs I’ve already sent and reply to those
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Catherine Ball Jun 22
Seem they are spinning the same crap for everyone.. ▪️Ordered 12 April ▪️5 June - order to be collected by the courier in 1-2 days ◾️10 June - order waiting courier collection (but the couriers are busy.. great.. blame another company for their failings)! Not a peep since!! 🤬
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Catherine Ball Jun 19
‘looking into’ my order that they were looking into 2 days ago and was apparently sat waiting for courier collection 9 days ago 🤷🏼‍♀️ absolute con artists
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