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Canary
Share your favorite moments with . For help visit, , email support@canary.is or tweet .
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Canary Dec 7
Replying to @ChrisJordan492
Hi Chris! If you can send us a DM with your account info we can help look into this.
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Canary Dec 5
Replying to @DaveyComments
Hi Davey! Thanks for bringing this up. If you can send us a DM with which promo you were attempting to take advantage of I can provide an updated link.
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Canary Dec 3
Replying to @HankStormdrain
Hi Hank, so sorry to hear this happened. Retailers should not be selling any used devices due to the issue you encountered. I would recommend getting it exchanged with Target. In regards to support offering I'll be sure to pass your feedback along to the team.
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Canary Nov 26
Hi Sophie, sorry to hear about the issues you encountered with signing up for Membership. If you could send a DM over to with your account email address we'll be able to help investigate what happened here.
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Canary Nov 23
Replying to @patsydherman
Hi Patsy, apologies for the delay in getting back to you. I've included a link below that includes all the different mediums for getting in contact with our support team. We'll be able to best assist with this issue there.
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Canary Nov 20
Replying to @justinstevens
Hey Justin, we updated the app as part of a branding refresh for the holiday season. I'll be sure to pass along your feedback to the team that you prefer the black and white version!
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Canary Nov 19
Hey Peter! If you can send a DM over to we'll be able to better assist with getting this working for you!
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Canary Nov 18
Replying to @bradleyflory
That's a great idea Bradley! I'm going to send this over to our product team. We're always looking for ways we can expand out integrations.
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Canary Nov 16
Replying to @GhostFiveFive6
Currently you can only view video through the Echo video products. We are always looking to expand our Google integration and I'll be sure to pass over this request to our product team.
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Canary Nov 14
Replying to @davidw3752
Hi David, can you please send us a DM with the email address associated with your account so we can investigate further?
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Canary Nov 14
We were having an issue that was causing a delay in video processing but it should not have caused your devices to go offline. Service status can be found here:
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Canary Nov 14
Replying to @LiveBreatheTek
Hello, thanks for bringing this to our attention. We have just updated our status page with the relevant info which can be found here:
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Canary Nov 14
Replying to @berrys_beauty
Hey there! You can find steps on how to cancel your membership here:
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Canary Nov 13
Replying to @kristian
Hi Kristian, Unfortunately we're not able to run the same promo for the UK as the US but we should have some promos coming in the near future that apply to the UK group!
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Canary Nov 9
Hey Justin, sorry for missing your previous tweet! If you can send a DM over to with the serial number of your Canary and email address associated with your account they should be able to assist.
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Canary Nov 6
Hi Yusuke, so sorry to hear about the issues you're encountering with your Canary properly picking up motion. If you haven't already I'd recommend getting in contact with our support team at and they can help determine what the issue might be.
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Canary Oct 31
If you reach out to our support team they can help you get setup with a new cable. That is an adorable cable chomper you got there :)
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Canary Oct 29
Hi, so sorry to hear you're having those issues with your Canary! If you haven't already I'd recommend sending a DM over to so we can help investigate what might be causing the issue and get this resolved!
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Canary Oct 25
If you can send a DM over to they might be able to help figure something out.
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Canary Oct 25
Replying to @ThatMrDan
Hey Daniel! The code provides you with a year of Canary Membership. At the end of the 12 months if you haven't cancelled the subscription it will then renew by billing the card on file.
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