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Bupa Australia
We want lives to be happier and healthier, so we’ve been busy building our health and care services. Follow us to find out more. We're here 8am to 8pm weekdays.
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Bupa Australia Sep 13
Hi Anne – we were shocked and saddened by the footage shown on the ABC last night, and we immediately notified the Department of Health and the Police. ^R
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Bupa Australia Sep 12
Replying to @tripper_aus
You’re welcome, PB. We appreciate your loyalty over the last 50 years and want to assure you that we remain committed to providing quality health insurance for our members. We’ll also continue the hard work in our aged care business to restore confidence in all our homes. ^C
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Bupa Australia Sep 12
Replying to @TonyChinnock
We’re heading in the right direction, Tony. A number of homes that had issues previously have now past audits, are no longer sanctioned, and been re-accredited. We know more work needs to be done to get to where we want to be, so we’re investing millions so make this a reality.^G
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Bupa Australia Sep 12
Replying to @shanus_mcanus
Hi Dr T. What was it that you were looking for on our mobile site? If you’re able to give me a few more details, I’d be happy to take a look into this with you and lend a hand where I can. Look forward to hearing from you. ^C
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Bupa Australia Sep 12
Replying to @photogramel
Hi Mel. We know that we’ve missed the mark in some of our aged care homes, and we’re deeply sorry for this. We’ve committed to putting things right and have invested in the necessary resources where they’re needed and are starting to see genuine progress. ^C
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Bupa Australia Sep 12
Replying to @markspark11
Hi Mark. We take the responsibility to care for our residents incredibly serious & are investing millions to improve the care & services we provide. We also remain committed to providing quality health insurance for all our members. We’re only a DM away if you’d like to chat. ^C
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Bupa Australia Sep 12
Replying to @esssmian
Hi WonderLan. It's disappointing to hear that you're looking to leave us, though I'd recommend getting in touch with our Customer Care team, who are the best people to help. If you'd like, you can send me a DM with your details, and I can arrange to have them call you. ^K
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Bupa Australia Sep 12
Replying to @ryanbooker
Good to hear, Ryan! If there’s anything else that we could help you with, you know where to find us. Have a great day. ^C
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Bupa Australia Sep 12
Replying to @collette_books
Hi Gravi. We know that each of our residents and aged care homes have different needs, and we regularly review and adjust our staff rosters to meet those needs. For more info on how we’re acting to improve our aged care homes, you can click here: . ^K
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Bupa Australia Sep 12
Replying to @tripper_aus
Hi PB. As a company with no shareholders, we’re able to reinvest profits back into our aged care business to provide better quality care & ensure past mistakes aren’t repeated. For more info on the actions we’re taking, head over to our website here: . ^C
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Bupa Australia Sep 12
Replying to @ChrisBucknell
Hi Chris. We understand your concerns, and we’re continuing to make progress as we take our responsibility to care for our older Australians incredibly seriously. We’d hate to see you go, though you can DM me if you’d like us to get you in touch with our Customer Care team. ^K
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Bupa Australia Sep 12
Replying to @chris_lloyd54
Hi Chris. We’re working hard to improve the quality of care and look forward to restoring confidence in all of our homes. Our Customer Care team is best suited to have a discussion around cancelling your policy. Feel free to DM me with your details, and we’ll take it from there.
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Bupa Australia Sep 12
Replying to @mark_melb
Hi Mark. We appreciate the concerns raised by the current media activity. We want to assure our members that we remain committed to providing quality health insurance, while we make the necessary improvements to our Aged Care business. We’re only a DM away if you want to chat. ^C
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Bupa Australia Sep 12
Replying to @ryanbooker
Not a problem, Ryan. We look forward to hearing from you then. ^C
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Bupa Australia Sep 11
Replying to @anniemaykearney
Hey Annie. We’ve made mistakes in the past, and we’re improving to make amends. We’re now investing millions into further training, staffing and improvements to facilities across our aged care network. You can read more about what we’re doing here: ^R
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Bupa Australia Sep 11
Replying to @ryanbooker
Hey Ryan. It’s unusual to hear that you’re having trouble with the login page of myBupa, as we’re not aware of any ongoing issues. Feel free to shoot me a DM with a screenshot, your device type as well as your membership number, DOB and full name, and I’ll see what I can do. ^R
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Bupa Australia Sep 11
Replying to @1_workersvoice
Hi there. This is distressing to hear about, and we’d like to make sure that it's investigated thoroughly. You can find more information on how to start this process, by clicking here: . ^G
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Bupa Australia Sep 11
Replying to @TonyChinnock
We share your concerns, Tony, and we take our responsibility to care for older Australians incredibly seriously. We’ve continued to make progress, and we’re investing millions of dollars to make the changes needed to improve the care and services our residents deserve. ^K
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Bupa Australia Sep 11
Replying to @tripper_aus
Hi there. We acknowledge that an enormous amount of trust is placed in us to provide care for people who are at their most vulnerable. We’ve made significant improvements in our homes, and will continue to focus on fixing our shortcomings to regain the trust of our residents. ^V
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Bupa Australia Sep 11
Replying to @SilvesterSJ
Hi Sam. Of our 72 aged care homes across Australia, 9 are currently under sanction. We’re making progress in addressing many of the issues in these homes and will continue to work hard to improve standards, so no resident experiences unsatisfactory care. ^C
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