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Bupa Australia
We want lives to be happier and healthier, so we’ve been busy building our health and care services. Follow us to find out more. We're here 9am-5pm weekdays.
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Bupa Australia 6h
While it’s a shame to hear you’re no longer with us, it’s odd that you may still be receiving calls from us if your cover’s officially cancelled. If you’d like me to look into this for you, simply send me a DM with your membership number, full name and DOB. ^V
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Bupa Australia 11h
Replying to @EastEdit
We provide benefits for services as defined in the PHI Act. Our member’s needs are broad & we find that many value having the choice of health treatments including natural therapies to compliment a western based approach to treatment. I hope this helps clarify things.^E
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Bupa Australia 13h
Replying to @DrGetafix
That’s a really good pick up Rhys! I appreciate you bringing this to our attention and I’ll send some feedback to get that looked into. In the meantime, you’re always welcome to use that email address or to send us a DM here. ^E
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Bupa Australia 14h
Replying to @Ktmbilly
The care of our residents is at the heart of everything we do, so we’ve forwarded your thoughts & feedback to our Aged Care team. If you’d like to be contacted about this, you're welcome to send through a DM with ur best contact info & we'll pass this on to the team. ^N
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Bupa Australia 14h
Replying to @BarbaraGStone
The care of our residents is always our number one priority, so we’ve forwarded your thoughts & feedback to our Aged Care team. If you’d like to be contacted about ur feedback, please feel free to DM us ur best contact number & we'll pass this on to the team. ^N
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Bupa Australia 15h
Replying to @DrGetafix
Appreciate the feedback, Rhys. I’ve passed this onto our Marketing team who will certainly take this on board for any future campaigns. We’re also passionate about the environmental footprint we leave, and will consider alternate options. Take care. ^D
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Bupa Australia Jun 19
Replying to @DrGetafix
Hi Rhys. You can simply email your claim documents to healthenq@bupa.com.au along with any invoices and a Bupa claim form (). We’ll also require a copy of the Medicare Statement of Benefits (obtained from Medicare) to determine the benefits. ^D
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Bupa Australia Jun 19
No outages on our end, so our network’s still going strong, Jack! If you’re still having any issues though, shoot me a DM with your membership details along with what you’re after, and I’ll lend a hand. ^V
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Bupa Australia Jun 19
Hi Tessa, you should be able to reach our Travel Insurance team on 1300 960 475 for a quick quote from 8.30am – 6.30pm, Monday through to Friday. Saying this, I’d be happy to help arrange a call back for you if you could DM your full name and contact number. ^V
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Bupa Australia Jun 17
Replying to @AthenaVidoni
We can work with you Athena, to make sure everything is aligned correctly when you change your level of cover – that’s not a problem. If you’d like to chat to us in more detail, just send a direct message when you’re ready. ^D
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Bupa Australia Jun 17
I’d be happy to run through what these changes will mean for your cover and chat about how the special waiver works if you’ve got an upcoming admission planned. To get started, just send us a DM with your membership number, full name and date of birth. ^V
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Bupa Australia Jun 14
Replying to @RavenAlly
I get this must have come as a shock if you weren’t expecting it Allison! We usually give members ample warning via email & text. Sounds like we might need to update your contact info to ensure u get these alerts in future! Pls DM us your mem# & DOB & I can help. ^N
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Bupa Australia Jun 14
Replying to @morgstrauty
You shouldn’t need a magnifying glass to find those payment details Morgan! This info is usually under the ‘payment’ icon or there may be a payment notice in your ‘inbox’. If you’re still stuck, I'd be happy to help. Shoot me a DM with your membership# & DOB. ^N
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Bupa Australia Jun 13
Replying to @snoozen
Sad 2 hear you’re leaving, Susan. Privacy is very important 2 us here at Bupa, & we always have our members best interests @ the forefront of this. We’ll never disclose claiming information for a person over 17 yrs. See why we do this here () ^D
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Bupa Australia Jun 12
Replying to @CBombolas
That’s a great question Chris. How our health system works, such as who covers what, is broken down by the Australian Government. There’s a handy table outlining this on the Government’s website here: We’re only a message away if you need. ^E
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Bupa Australia Jun 12
I can appreciate that it may seem confusing if you’ve been told different information. However, it’s best that we discuss this in DM as we were doing previously, as this is specific to your policy. I’ll be replying to your DM shortly. 2/2 ^V
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Bupa Australia Jun 12
It's important to note that we rely heavily on our members to let us know of any health or financial changes, to have you on the best suited cover. You can also find out about the different levels of covers we have available on our Bupa website. 1/2 ^V
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Bupa Australia Jun 12
Hey there. We generally try to get in touch with you to help finalise the cancellation of your policy. If you’d like a hand with this, please DM your membership number, full name and date of birth to get started. ^V
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Bupa Australia Jun 10
Hi Amy, this certainly sounds strange and I’m keen to look into what’s happened for you. So that I can, please send me a DM with your full name, membership number and date of birth, and we'll go from there. ^V
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Bupa Australia Jun 7
Replying to @_deena
I get how hectic life can be, especially during dinner time Deena! I’d like to pass on your feedback & lend a hand with your policy. Simply DM us your mem# & DOB to get the ball rolling. Hope to hear from you soon. ^N
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