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Bupa Australia
We want lives to be happier and healthier, so we’ve been busy building our health and care services. Follow us to find out more. We're here 9am-5pm weekdays.
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Bupa Australia 14h
Replying to @Ecka_h
It’s only natural to question whether you’re getting any value from your health cover, which is why we’re here to help make sure your policy is still right for you. Please feel free to DM us with your details, and we'll meet you there. ^V
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Bupa Australia 17h
Replying to @NickyWill100
More members r getting benefits from their cover each year, Nicky, so the premiums increase annually to keep up. The Government has implemented a few changes that apply to all funds, such as the removal or re-classification of some services (). DM 2 chat ^M
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Bupa Australia Feb 21
Replying to @PippaKH
Hmm, if you're willing to discuss this in more detail via DM, that'll be great Pippa. That way, we can lend a hand in answering any uncertainties you have. ^K
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Bupa Australia Feb 21
Replying to @richrrrd
To get a better understanding of what type of cover you hold, it'll be great if you could DM us with your full name, memb # and DOB. This way, we'll be able to further discuss any changes that'll occur post April 1st 2019. ^K
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Bupa Australia Feb 20
Replying to @PippaKH
Thanks for reaching out, Pippa. We certainly hope that you're feeling much better! I'm keen to follow up on this, to get a better understanding of your admission in 2018. If you're willing to chat, please DM me w/ur full name, memb # and DOB. I hope to hear from you. ^K
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Bupa Australia Feb 20
Replying to @richrrrd
Hi Richard, these upcoming changes are due to the Government Private Health Insurance Reforms and are also designed to make it easier for customers to understand their levels of cover. If you’d like to discuss the details of your policy further, please feel free to DM us. ^V
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Bupa Australia Feb 20
Replying to @the_brunster
Awesome, Simon. I’ve received your DM and will get back to you there. ^M
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Bupa Australia Feb 20
Replying to @the_brunster
Hmm, my understanding is that we hadn't met your expectations with something specific, and I'd like to follow up on this, Simon. If you're willing, please DM me with your full name, membership number and date of birth, plus a bit more detail on this. We'll take it from there. ^K
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Bupa Australia Feb 20
Replying to @richrrrd
With the introduction of standard clinical definitions & categories by the Government, there’ll be changes to how particular services are categorised to ensure our products remain sustainable in the long run. Please click here to read more about this: ^V
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Bupa Australia Feb 20
"Why nursing? I was always interested in biology and the human body. In a hospital, you never really know who the person is because you rarely get to see them a second time." Jeanne, Registered Nurse, Bupa Aged Care Caulfield. -Read more here:
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Bupa Australia Feb 20
Replying to @vishalcanberra
Hey Vishal. Depending on your bank processing times it can take a few days for the funds to clear. I’d be happy to check on your claims and see what’s going on. Send me a DM with your full name, date of birth and membership number and I’ll get back to you there. ^S
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Bupa Australia Feb 19
Replying to @BCooper57035942
The change to Natural Therapies is industry wide. We’ll still cover massage therapy, acupuncture, Chinese herbalism & exercise physiology. Your premium increases each 1st April to stay sustainable, more here: . DM to chat ^M
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Bupa Australia Feb 19
Replying to @ThisIsMarkPaul
It can be quite hard to grasp why these changes are taking place, and you can find out more about this here: . We also recognise that everyone’s health needs are different, so please DM if you’d like to chat about your policy. ^V
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Bupa Australia Feb 19
Replying to @BCooper57035942
Some products may see some small changes, so we’re in line with the new criteria that’s been set by the Government reforms. We also understand that premium increases are tough, and now would be the perfect opportunity to review your policy to make sure it’s what you need. ^V
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Bupa Australia Feb 19
Replying to @ThisIsMarkPaul
The Government reforms have classed hospital products into 4 new tiers — Gold, Silver, Bronze & Basic. Each tier has set minimum hospital services. Our goal has been to maintain your current cover where possible & give you a reduced premium increase now & into the future. ^M
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Bupa Australia Feb 18
Replying to @kirsty112233
Affordability is a challenge for most of us, though we’ve worked very hard to keep our 2019 average down for our members, & we're proud to say that it's the lowest it's been in 17 years. DM us at any time to make sure that your cover is still meeting ur health & budget needs. ^K
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Bupa Australia Feb 18
Replying to @kirsty112233
An increase in fees is never ideal, though is essential due to the cost of new health tech, an ageing population & to ensure that we continue to pay claims for all members now & in the future. For more info: . Feel free to DM me to discuss in detail. ^K
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Bupa Australia Feb 18
Replying to @Hailmo
We always try to give members adequate notice to make a payment and will generally issue a renewal around 2 weeks before the due date. We also offer various payment methods, some of which will happen straight away. Please feel free to DM if there's any further questions. ^V
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Bupa Australia Feb 18
Replying to @Hailmo
It’s certainly not a great experience to have a claim declined, so we understand where you’re coming from. If you’ve made a manual BPAY/APAY payment, this can take up to 3 business days to clear where you’re then welcome to submit a claim with us afterwards. ^V
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Bupa Australia Feb 17
Replying to @william82926527
Hi there, Loopy. Thanks for getting in touch with your wonderful feedback. It's always great to hear from our long-standing members. I’m so glad we were there to look after you when you needed it, and to continue to be there for you in the future. ^S
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