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BrillCustomerService
Brilliant Customer Service is a UK based company offering a range of services for companies to enhance/improve customer service standards, systems and skills.
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BrillCustomerService Jun 20
On this day - 1214: The University of Oxford receives its charter
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BrillCustomerService Jun 19
Top Tip: The customer is ALWAYS right, even they're wrong!
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BrillCustomerService Jun 13
On this day - 1970: "The Long and Winding Road" becomes The Beatles' last U.S. number one song.
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BrillCustomerService Jun 12
Top Tip: When shortening customer support calls, call them back, it is easier to control and end the call when you have made it.
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BrillCustomerService Jun 6
On this day - 1863: The Ashmolean Museum in Oxford, England, opens as the world's first university museum.
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BrillCustomerService Jun 5
Top Tip: When shortening customer support calls, interrupt nicely - use their name, apologize, give a reason, ask a question to redirect.
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BrillCustomerService May 30
On this day - 1536: King Henry VIII marries Jane Seymour, his 3rd wife
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BrillCustomerService May 29
Top Tip: When shortening customer calls, speak in fragments of 7-10 words. Change your voice tone - slower, louder, emphasizing key words.
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BrillCustomerService May 23
On this day - 1934: The American bank robbers Bonnie and Clyde are ambushed by police and killed in Black Lake, Louisiana.
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BrillCustomerService May 22
Top Tip: When shortening customer support calls, use prepared concise answers to FAQ’s, keep people on a need to know basis.
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BrillCustomerService May 16
On this day - 1920: Joan of Arc (Jeanne D'arc) canonized a saint
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BrillCustomerService May 15
Top Tip: When shortening customer support calls, two-stage the call: Get information, resolve after call has ended, phone back with answer.
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BrillCustomerService May 8
Top Tip: When shortening customer support calls, ask closed-end qualification questions early.
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BrillCustomerService May 2
On this day - 1611: The King James Bible is published for the first time in London, England, by printer Robert Barker.
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BrillCustomerService May 1
Top Tip: When shortening customer support calls, work from a set list of questions to get the key points quickly and early.
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BrillCustomerService Apr 24
Top Tip: When shortening customer support calls, put a sense of seriousness, commitment and urgency in your voice.
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BrillCustomerService Apr 20
Do you need help improving your telephone skills? This is the course for you!
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BrillCustomerService Apr 18
On this day - 1924: Simon & Schuster publishes the first crossword puzzle book.
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BrillCustomerService Apr 17
Top Tip: Reduce repeat calls by making information given to customers under promise in a big way i.e. If it takes a day, say 3 - 4 days.
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BrillCustomerService Apr 12
All financial, admin, HR, IT and other internal support staff! This course is for you!
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