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@
BlizzardCS
Available Monday to Sunday
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Blizzard Entertainment North America Customer Support -- svy.mk/183jyER -- Let us know how we're doing!
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316.960
Tweetovi
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145
Pratim
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1.050.163
Osobe koje vas prate
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Blizzard CS - The Americas
@BlizzardCS
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37 min |
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Give these steps a try blizz.ly/2sclh03 ^Myth
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Blizzard CS - The Americas
@BlizzardCS
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2 h |
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Give these steps a try. blizz.ly/2SlF0F7 ^Myth
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Blizzard CS - The Americas
@BlizzardCS
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3 h |
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What do you mean? Can you provide more information? ^JH
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Blizzard CS - The Americas
@BlizzardCS
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3 h |
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[#Hearthstone] Win 5 games in Ranked mode this month to get the Desert Bloom card back! pic.twitter.com/3tAnrMH6n8
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Blizzard CS - The Americas
@BlizzardCS
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4 h |
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It is located under Game Services not subscription. Here is the direct link for you. blizz.ly/2v9G46Y ^Myth
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Blizzard CS - The Americas
@BlizzardCS
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4 h |
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Make sure you are using the gametime option and not the sub option if you are trying to use balance. ^Myth
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Blizzard CS - The Americas
@BlizzardCS
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4 h |
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You might need to open a ticket for us to take a look. blizz.ly/2v6diEn ^Myth
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Blizzard CS - The Americas
@BlizzardCS
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5 h |
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That's definitely a good precaution to have online when someone you don't know provides a link. However, when you contact a support account and they provide a link it is probably safe to assume they intend you to check it. ^KAL
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Blizzard CS - The Americas
@BlizzardCS
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5 h |
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I explained that in my original response as well, we're here to provide direction. For example, if you had trouble finding the way to contact us on the support website and reached out to us here - I would link you to the page, or to this article: blizz.ly/31snXFy ^KAL
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Blizzard CS - The Americas
@BlizzardCS
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5 h |
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There shouldn't be a 2 hour navigation loop, which is why I apologized for any trouble you had navigating the website. Normal use of the website should allow you to find the Contact Us link and reach support fairly quickly. ^KAL
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Blizzard CS - The Americas
@BlizzardCS
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6 h |
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I'm sorry if you had difficulty navigating the support website Lisha. It's not intended to be a confusing loop. But we will not discuss account specific details here, this includes appeals. We instead offer direction to get you to the correct place. ^KAL
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Blizzard CS - The Americas
@BlizzardCS
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6 h |
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I'm sorry but this is not something we will be able to assist you with over Twitter. Your wife alone will need to submit a ticket if she would like to appeal any account penalty - we won't respond to any other accounts about it. blizz.ly/2GXx3AL ^KAL
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Blizzard CS - The Americas
@BlizzardCS
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6 h |
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There is an appeals process, Evan. It isn't for discussion, but it will result in a review of the original facts if that is what you desire. ^PJ
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Blizzard CS - The Americas
@BlizzardCS
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7 h |
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No problem Daniel! Glad we could track it down together! ^KAL
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Blizzard CS - The Americas
@BlizzardCS
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7 h |
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Thanks, go ahead and delete that tweet. I don't want your personal details out on twitter like that. I do see that you have multiple Blizzard accounts. Can you double check to make sure that the account you logged into is the same one that the order was placed on? ^KAL
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Blizzard CS - The Americas
@BlizzardCS
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7 h |
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Do you have the order id for the charity blade transaction? ^KAL
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Blizzard CS - The Americas
@BlizzardCS
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7 h |
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Connections to Diablo 3 appear to be normal right now. What is happening when you try to login? Are you receiving any error messages? ^KAL
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Blizzard CS - The Americas
@BlizzardCS
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7 h |
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Can you provide me a screenshot with what you're seeing when you go to the link I provided and then what you see when you login? I just visited the old store and logged in with my account and I can see my purchases that were completed on that store (not Fanatics) ^KAL
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Blizzard CS - The Americas
@BlizzardCS
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7 h |
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The link I provided will take you directly to the old store where the order was made - the store you're supposed to be taken to if your order was before October 8th. ^KAL
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Blizzard CS - The Americas
@BlizzardCS
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7 h |
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You should be able to get your RMA open here: blizz.ly/31tOt1f by logging in with your Blizzard account credentials. Or the credentials for whatever account you made the purchase with. ^KAL
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