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Benedict Evans 4 Feb 17
Factors behind the explosion in voice interfaces. 1: ML means transcription & NLP are much much better, so you can at least try…
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Benedict Evans 4 Feb 17
Replying to @benedictevans
2: big internet companies want their own platforms but Amazon & FB don’t have their own mobile OS. So, see Alexa & Messenger bots…
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Benedict Evans 4 Feb 17
Replying to @benedictevans
3: GAFA now are 10x the size of Wintel in the 90s. So there’s room for lots of side projects (Watches. Home. Drones. Custom chips…)
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Benedict Evans 4 Feb 17
Replying to @benedictevans
4: mobile has left the hyper growth phase and everyone is looking for the Next Big Thing, and jumping on any possible candidates.
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Benedict Evans 4 Feb 17
Replying to @benedictevans
5: the catch: ML makes voice input works but doesn’t change the computer’s ability to answer. And we’re decades (at least) from HAL 9000
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Benedict Evans 4 Feb 17
Replying to @benedictevans
6: voice is GREAT with the right, sufficiently narrow domain. But it’s not the universal platform no matter how good the AI gets.
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Benedict Evans 4 Feb 17
Replying to @benedictevans
7: after all, why did so much customer service move to the web from the phone? That was better than human level AI - it was an actual human/
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Rafael Otero 4 Feb 17
Replying to @benedictevans
wrong. It moved to web coz it wasn't human. It was phone menus. Offer human cs and no one will use web
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Rafael Otero 4 Feb 17
Replying to @benedictevans
how many times did you tell your pa to choose one? I assume more than once
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Rafael Otero 4 Feb 17
Replying to @benedictevans
voice is not just an interface combined with intelligence it becomes powerful.
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