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Vitality UK
We’re here to help you live a longer, healthier and more financially secure life. Customer care here 8am-7pm Mon-Fri & 9am-12pm Saturday.
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Vitality UK 36m
Replying to @nishakmatharu
Hey Nisha, so I can access your plan and look into this could you please pop across a DM with your full name (how it appears on your plan), your membership number and DOB? Thanks. - Nicole.
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Vitality UK 55m
Replying to @mgilberties
Sorry to hear you're having trouble Max. I can see the last time we spoke to you about this dates back to September/October 2018. Can you DM us with your details so we can look into fixing the issue going forward please? Thanks, Matt.
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Vitality UK 57m
Replying to @naturalconfetti
We're not aware of any issues Julie - what trouble did you have last night when trying to use the reward? - Matt
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Vitality UK 1h
Replying to @mikesooty1981
Sorry to hear this Mike. Can you send across a DM with your membership number and date of birth so I can take a look into this for you? Thanks, Jeanette
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Vitality UK 2h
Replying to @apachemerman
Hi. We've replied to your tweet here; . Thanks, Matt.
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Vitality UK 2h
Replying to @apachemerman
Hi, I can see our DM requesting your full name from a week ago is yet to be answered. Due to the time since other details have been confirmed, please DM us with your membership number, full name and date of birth so we can start looking into this issue for you. Thanks, Matt.
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Vitality UK 2h
Replying to @pjabbottbds
Hi Patrick, there's some trouble for a small number of members who can't book flights online. If you give the Partners & Rewards Team a call on 0345 602 3437 then they can transfer you through. Please make sure pop-ups are enabled, though, to see if that fixes the issue - Matt
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Vitality UK 2h
Replying to @TomSilverton
I'm sorry you're having difficulties Tom. Please could you send through a DM with your membership number and DOB so we can look into this for you. Thanks, Hannah
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Vitality UK 2h
Replying to @Jess_Stevenson
Let us know if you have any other questions Jessica! :)
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Vitality UK 2h
Replying to @Tr4cy_8irkett
Good morning Tracy, thanks for getting in touch. Sorry, can you explain a little bit more what you mean? Are you currently just using the Fitbit app to track your steps activity and are looking to buy a Fitbit device? - Jeanette
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Vitality UK 2h
Replying to @PRumbold
Sorry to hear this Penny, I can see this is the first time you've let us know on Twitter. Can you pop us a DM with your membership details as well as info of the device you use so we can get this looked into for you? Don't worry, we'll get it sorted for you! - Matt
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Vitality UK 2h
Replying to @AnjiP77
Hi Anjali, upgrades for all screenings at Vue Leicester Square, 3D, Xtreme, IMAX and VIP and Recliner seats are available for an additional cost. More info is on the Cineworld/Vue page in your Member Zone via . Thanks, Matt.
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Vitality UK 2h
Replying to @AnjiP77 @vuecinemas
Hi Anjali. Can you pop me a DM with your membership details please so we can look into this further? Thanks, Chris.
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Vitality UK 3h
Replying to @aineejay
Hi Jane, thanks for your tweet. I'm afraid points for a Parkrun aren't added on the same day. Once we've received confirmation from Parkrun, then we will add your points. If you have any further questions, please let us know. Thanks, Lewis.
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Vitality UK 3h
Replying to @lisa_m1206
That doesn't sound right Lisa. Please could you send through a DM with your membership number, full name and DOB so we can look into this for you. Thanks, Hannah
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Vitality UK 3h
Keep up the amazing work girls! Have a lovely day! Thanks, Lewis.
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Vitality UK 3h
Replying to @akp24seven
Sorry to hear this. If you get in touch with Runners Need directly then they'll be able to help, we'll log your feedback internally on our side in the meantime.
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Vitality UK 3h
Replying to @lozzybatch
Nice work Laura :)
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Vitality UK 3h
Replying to @wishartwealth
Hi Iain. My best advice here would be to have a chat with our Renewals team. Please call 0345 602 3523 and an adviser will be happy to help. Alternatively, we can arrange a call back for you if you'd prefer. Thanks, Chris.
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Vitality UK 3h
Replying to @jaamez
Apologies for the delay James, I'll pick your DM up now. - Hannah
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