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Virgin Trains EC
Hello from the Virgin Trains East Coast team. We’re here round the clock seven days a week. For West Coast services, please tweet
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Virgin Trains EC 1m
Replying to @AndrewWestgarth
When you sent your complaint in, you should have received a reference number. Can you DM me your e-mail and I'll try to find you on our system that way instead? ^KM
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Virgin Trains EC 3m
We're not trying to make it difficult to claim - as I explained, the automated service is intended to help but can sometimes accidentally reject cases. If you can send me your Customer Reference Number, I can look into this for you. ^KM
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Virgin Trains EC 8m
Is there anything we can help you with Ray? ^KM
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Virgin Trains EC retweeted
Virgin Trains EC Nov 17
Due to strike action affecting on Sunday 19 November, we will accept their tickets on some services between Doncaster & Edinburgh. For details please see
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Virgin Trains EC 9m
Replying to @AndrewWestgarth
Can I take your Customer Reference Number beginning with VTN Andrew? We're trialling an automated system to help manage cases but sometimes this does reject cases as having insufficient evidence and it needs to be manually processed. ^KM
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Virgin Trains EC 14m
Replying to @AndrewWestgarth
Apologies, I appreciate it's frustrating. The team need journey details and the cost in order to process a refund. I know some apps (e.g. Trainline) 'lock you out' of a ticket when a ticket has expired, or won't allow you to screenshot. ^KM
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Virgin Trains EC 15m
Replying to @AndrewWestgarth
Please send it to customers@virgintrainseastcoast.com with your VTN reference number in the subject line. ^KM
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Virgin Trains EC 21m
Replying to @AndrewWestgarth
Do you have your booking confirmation e-mail still Andrew, as this will be sufficient evidence to claim? ^KM
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Virgin Trains EC 32m
Replying to @DeadlyDentist
Do you have any reference numbers beginning with VTN? ^KM
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Virgin Trains EC 53m
Replying to @London14Sh
It's still in for repairs. ^KM
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Virgin Trains EC 1h
Replying to @London14Sh
Haven't decided on breakfast yet - probably a bacon butty from the station. And I'll just be spending time with family and friends and relaxing. ^KM
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Virgin Trains EC 1h
Replying to @HeatherWalker40
I can't make any promises Heather but I'll do my best to get a message to the Train Manager to see if we can do something! ^KM
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Virgin Trains EC 1h
Replying to @geordie_julie
If in doubt, speak with our friendly station staff and they can advise! ^KM
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Virgin Trains EC 1h
Replying to @mrbusdriver82
Sounds grand! I'll have to make my way over to Leeds at some point to check out their market - see how it compares to ours in York! ^KM
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Virgin Trains EC 1h
Replying to @geordie_julie
Haha! Nope, though that wouldn't be ideal! It's just that those services are anticipated to be busy so we've not permitted Cross Country passengers to use those particular services! ^KM
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Virgin Trains EC 1h
Replying to @geordie_julie
That should be fine Julie - provided the service you board at Doncaster to Newcastle isn't going to Aberdeen. ^KM
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Virgin Trains EC 1h
Replying to @drebee88
I had a lot of holiday to use up 🙈 ^KM
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Virgin Trains EC 1h
Replying to @mrbusdriver82
Any fun plans Damian? ^KM
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Virgin Trains EC 1h
Replying to @redleaderwright
Aye aye captain! ^KM
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Virgin Trains EC 1h
Replying to @Ozgoz
I'll be sure to get the team to post a comparison photo on 01/12 for all my fans* ^KM *Those few who want to know how my 'tasche is going.
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