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Virgin Trains EC
Hello from the Virgin Trains East Coast team. We’re here round the clock seven days a week. For West Coast services, please tweet
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Virgin Trains EC 8m
Replying to @JadeMitchell_
You can still do this but you would need to rebook your journey first as you will require the new booking ref. to submit for a refund. If you need more info, it can be found here: ^CM
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Virgin Trains EC 9m
Replying to @SusanLowes3
Hi Susan, unfortunately this would be something that the on board crew need to look into. There may be a fault with the sockets in your carriage so, if you can, I would advise trying a different one. ^CM
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Virgin Trains EC 11m
Replying to @luceeeeec
Very sorry to hear that, Lucy. The email address is as follows: customers@virgintrainseastcoast.com. Hope this helps. ^CM
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Virgin Trains EC 13m
Replying to @victoriafinan
Amazing! I knew Graham was good at keeping the crowds happy but the applause is a first! ^CM
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Virgin Trains EC 31m
Replying to @mixig @Seatfrog
Congrats, Michael! You will have to sit in your allocated seat for this one. ^CM
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Virgin Trains EC 36m
Replying to @_Albrady @VirginTrains
They are, Alex! Today was an unusual occurrence as the train was late leaving it's depot. All reservations should be back to normal on your next journey with us. ^CM
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Virgin Trains EC 43m
Replying to @HeatherMayy_
Ah right, thanks for the info Heather! ^CM
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Virgin Trains EC 44m
Replying to @_Albrady @VirginTrains
Hi Alex, sorry for the confusion. This service was delayed leaving the depot so unfortunately no reservations are in place. I would advise still sitting in your allocated seat, but if not, you're able to sit in any available seat. ^CM
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Virgin Trains EC 50m
Replying to @HeatherMayy_
Thanks for this, Heather. I can see that you are travelling through to Derby, which is not on our route, and the reason why you won't have received a WiFi code from us. Try this one: pM7ZXu2f9S. ^CM
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Virgin Trains EC 57m
Replying to @barryw27647935
Sorry about the delay in refreshments, Barry. The catering crew do try and get round to everyone as quickly as possible. ^CM
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Virgin Trains EC 1h
Replying to @FanceJosh
Sorry to hear that, Josh. Please don't have a BF though - if you speak to the Train Manager on board, they may be able to help. ^CM
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Virgin Trains EC 1h
Replying to @HeatherMayy_
We do, yes. Are you able to send me a screenshot of your booking confirmation, Heather? ^CM
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Virgin Trains EC 1h
Replying to @barryw27647935
Hi Barry, sorry to hear about this. Which service were you travelling on today? ^CM
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Virgin Trains EC 1h
Hi Bruce. Always great to hear. Glad you're enjoying your journey with us today! ^CM
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Virgin Trains EC 1h
Replying to @Jackanori47
If you miss your connection, please speak to the station staff at Newark Northgate and they'll be able to help you. ^CM
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Virgin Trains EC 1h
Replying to @kikogpe
Hi Dani, are you able to DM me some more info on this? ^CM
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Virgin Trains EC 1h
I've DM'd you :) ^CM
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Virgin Trains EC 1h
Replying to @luceeeeec
Hi Lucy, sorry about the confusion. If you call our Web Support team on 03457 225 111 they'll be able to look into this for you. ^CM
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Virgin Trains EC 2h
Hi, again this would need to go through our Customer Solutions team. ^CM
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Virgin Trains EC 2h
Unfortunately I'm unable to access these cases on my system, Kerry. If you give our Customer Solutions team a call on 03457 225 333 they'll be able to look into this further for you. ^CM
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