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virginatlantic
We’re thrilled to announce that from December, we’ll be flying direct to Pakistan. We’ll have flights from to both Lahore and Islamabad, plus direct services from to Islamabad. Flights go on sale in September, and we can’t wait to welcome you.
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Mcd Aug 27
My mum was informed a refund from virgin Atlantic would be made within 120 days. Today we've been informed a refund was made on the 12th June. Upon checking with our bank no payment has been made!! When will you send a refund this is disgraceful.
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virginatlantic Aug 27
Replying to @lucilou2
Hi there, I am sorry to hear your mum has not yet received her refund. If your mum can contact us, we will be able to look into this for her further. ^MP
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Neil Mantle Aug 28
Still waiting on refund for our seats in the bubble. New trip already booked but as 747 is retired, we're still waiting on our 'bubble' refund.
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virginatlantic Aug 28
Replying to @DellTarrant68
Hi Neil! I'm pleased to say the refund request for the Upper Deck seats were automatically submitted on the 5th of May and will be processed within 120 days. The refunds team will be in touch by email once the payment has been processed on our side. ^BOC
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Salman Mohammed Sep 2
When will seats be available to book. It says sept, but I can’t find any flights.
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virginatlantic Sep 2
Replying to @SalMohammed79
Hi, our seats are released 331 days in advance which is 11 months, I hope this helps. ^RV
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Jack evans Sep 3
Over 120 days since I was told I would get a refund and still haven’t received it,
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virginatlantic Sep 3
Replying to @Jack_Evs11
Hello Jack. I hope you are well. I'm sorry to hear that you have not received your refund. Please send us a DM here on Twitter with your booking details so that we can look into this for you. Thank you ^TH
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Carly clay 12h
It’s a shame you don’t pay your customers back for cancelled flights
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virginatlantic 12h
Replying to @CarlyCar1y86
Hi Carly, we are doing our best to complete all refund requests as soon as we can, and everyone who submits a refund request for a cancelled flight will receive a full refund. ^MW
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