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Volkswagen USA
Official Volkswagen USA Twitter account. Having trouble with your VW? Tweet for assistance.
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Volkswagen USA 2h
Replying to @jamie11harris
You can find dealer contact info at . From here, DM us your VIN, email, phone, dealer and mileage so I can detail this matter within a case. I can also book you a dealer visit if you let me know some dates and times that would work best. (2/2) - JN
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Volkswagen USA 2h
Replying to @jamie11harris
Jamie, I'm so sorry to hear of your Jetta's Bluetooth and radio symptoms. This isn't what we've had in mind for you with your VW. Have you had the car diagnosed at your local dealer? If not, that's your best course of action from here. (1/2) - JN
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Volkswagen USA 7h
Replying to @KantDoIt
Thomas, I'm following up because we haven't heard from you. I've detailed a case so far with your concerns. So we can see if there's anything we can do to help from here, please feel free to DM us with your VIN, email, phone, mileage and dealer info. - JN
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Volkswagen USA retweeted
Volkswagen USA News 11h
announces Spektrum Program for the 2019 R, offering 40 custom colors in addition to the five standard colors:
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Volkswagen USA 10h
Replying to @ljbogiani
Not yet! Once we do have info, we'll post to . Stay tuned! -SW
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Volkswagen USA 10h
Replying to @AnnaFre95031860
Hi Anna, I am sorry to hear about your motor mount concerns. In a direct message, please feel free to share your VIN, email and mileage, so I can review those problems more. If you prefer to speak with our phone team, you can reach them at 800-822-8987. -BR
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Volkswagen USA 11h
Replying to @RmJSTL2KC
Hi there. We're sorry for the long wait; it's certainly frustrating. I wish I had more info, but there's not an ETA on the cargo cover right now. Stay in touch with your dealer for updates. As soon as the cover is available, they'll let you know. -SW
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Volkswagen USA 12h
Replying to @Suej1959
I apologize, Sue. I do see that you are referring to a dealership in England. For the best assistance, you will want to work with VW of the UK here: . -BR
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Volkswagen USA 12h
Replying to @Suej1959
Hello Sue, this is not the type of experience we want any of our drivers to have. If you do have a VW currently, send us your VIN and email in a direct message. If not, please feel free to share more details of your interaction. -BR
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Volkswagen USA 12h
Replying to @ScottDWard
Hey Scott, we know the Arteon is a model that a lot of our drivers are looking forward to. It is expected to be out during the third quarter, so very soon! You can stay in touch with your local VW dealership and monitor our models page here: . -BR
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Volkswagen USA Aug 14
Replying to @makeupcountercu
It's regrettable this has been your experience with your Jetta and I can't apologize enough for the keyless entry concerns. So I can help, please DM us with your VIN, email, phone, mileage, dealer, date of your last diagnosis, as well as your next appointment details. - JN
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Volkswagen USA Aug 14
Replying to @ArekSarkissian
Arek, I'm sorry about your Jetta's braking symptoms. I know this is frustrating with a new car. I'd like to ensure this gets diagnosed and resolved, so in a DM, please let us know your VIN, email, phone, dealer and date of your appointment. I look forward to hearing back. - JN
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Volkswagen USA Aug 14
Replying to @ComradeAJalal
Once you find the part you need, you can have it shipped to the dealer of your choice. I'd recommend working your dealer to see if they can ship the part out to you from there. Your other option would be utilizing a VW dealer in Nigeria at . (2/2) - JN
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Volkswagen USA Aug 14
Replying to @ComradeAJalal
I appreciate the new info. To get an ECU, you'd still need to work with a dealership, as that is where parts are delivered, and our dealers are in the position to ensure the parts ordered are correct for the vehicle. You can browse parts at . (1/2) - JN
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Volkswagen USA Aug 14
Replying to @ComradeAJalal
Hey, Comrade, I'm sorry about your ECU symptoms. To order the right replacement parts for your VW, I recommend getting in touch with your local dealer. You can find contact info by entering your zip at . - JN
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Volkswagen USA Aug 13
Replying to @KiranChaudhari_
Kiran, I'm sorry you've had trouble booking a visit with your dealer to have the 60D1 campaign performed. I want to look into your request and provide more info on the next steps. So I can help, please let me know your VIN, email, phone and dealer in a DM. - JN
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Volkswagen USA Aug 13
Replying to @Obecny75
Hi Ben, I have no exact ETA on the Cross Sport yet, but the information I have now indicates a launch sometime during next year. You can read more about the Atlas Cross Sport here: and here: . -BB
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Volkswagen USA Aug 10
Replying to @ecoh72
Hey, Ethan, I'm sorry to hear that you discovered some paint concerns you believe have been caused by your dealer. I'd like to look further into this. In a DM, please let me know your VIN, email, phone, mileage, dealer, date of the paint repair and most recent diagnosis. - JN
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Volkswagen USA Aug 9
Replying to @kwotty
We do expect our drivers to have a positive experience with their local dealer, so I am sorry that has not been the case for you. If you can send us a DM with your VIN, email and mileage, I would like to take the time to look into your experience further. -BR
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Volkswagen USA Aug 9
Replying to @eccomiitsnikki
Hi Nikki, I can imagine that is a difficult situation to be in. We want to ensure that you have your vehicle ready for your move, so if you can send us a DM with your VIN, email and mileage, I will be sure to look into that further for you. -BR
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