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USAA
USAA Official Account: financial services company (insurance/banking/investments) for the military community and their families. Moderators available 24/7.
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USAA 2h
Replying to @Duvrazh
Sorry to read that your experience with USAA has not been an exceptional one, Kyle. I'd like to look further into this for you. Please send me a DM with the email address or phone number on the account so I can locate your profile. Thank you. -DH
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USAA 3h
Replying to @hijean
Thank you for the kind word! I'm so glad we could be there for you during your time of need! Thank you for your membership and thank you for trusting USAA! -CH
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USAA 3h
Replying to @MLanetweet
I will forward this to the appropriate area for review. Thank you for the reply. -SB
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USAA 5h
Replying to @mdobson266
Michael, I hate to hear about your concerns with the tow service that moved your vehicle and I want to have your situation looked into. Please send me a private message with your name and phone number so I can locate your claim. Thank you. -JEP
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USAA 5h
Replying to @RrochaRichard
This is certainly not the experience we want you to have when you file a claim with us. Please allow me an opportunity to escalate your concerns further. Can you please send me a DM with your name, claim number, and phone number so I can locate your claim? -MJS
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USAA 7h
Replying to @ScottevestCEO
This is concerning to hear and I'd like to have this reviewed. To do so, please send a DM w/name & ph# on file to assist in locating your information. - LC
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USAA 9h
USAA named among “top performers,” according to Hearts and Wallets survey posted in -
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USAA 9h
Replying to @MLanetweet
Thanks for reaching back out. I received your DM with your concerns, I do need you to DM your full name, phone # and email address so we can pull up your profile. thank you -TG
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USAA 9h
Replying to @ProductivityDC
I'm sorry to hear of this, Pierrette. Due to the complexity of this account, we are unable to assist via social media. Please contact us at 800-531-8722 for further assistance. Thank you. -SD
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USAA 10h
Replying to @MLanetweet @USAA_help
Please ensure that you're attempting to DM . -TG
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USAA 11h
Replying to @MLanetweet
I do understand your concerns and would like to provide feedback regarding this experience. If you could please DM with the requested information. -CO
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USAA 11h
Replying to @IrishMMA84
Thank you for the kind words. Glad we were able to stop this before your account was accessed. -CO
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USAA 12h
Replying to @MLanetweet
Without a DM with your full name and email address or phone number associated with your profile, we would not be able to address your concerns. -CO
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USAA 12h
Replying to @MLanetweet
Please DM us with the information requested so I can look into this further for you. I would like to have this reviewed more. -CO
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USAA 12h
Replying to @MLanetweet
I would like to have your concerns looked into further. If you could please DM with your full name and email address or phone number associated with your profile. Thanks. -CO
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USAA 12h
Pierrette, thank you for providing additional information. I asked an insurance specialist to follow up with you to further address your concerns with the flood policy. They will be contacting you within one business day. Thanks. -RM
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USAA 12h
Replying to @TheIssacharMan
Thank you for the kind words! We appreciate you and your family and look forward to serving you all for many more years! -TG
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USAA 13h
Replying to @ProductivityDC
I regret your frustration. I'd be happy to look into this matter in regards to the handling of your husband's POA further. To help me locate your USAA profile, please DM me your full name and email address or phone number. Thank you. -BY
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USAA 13h
Replying to @IrisElijah
Wow, Iris, we would hate to lose your business. Anything specific regarding the bank I can address for you? -JM
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USAA 20h
Replying to @machinegunmedic
I do regret to hear that you feel this way, as that certainly was not our intention. I do show your concerns have been escalated to the appropriate area for further review. We appreciate your patience while they review. -ER
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