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UK CAA
Official account for the UK Civil Aviation Authority - the UK's independent aviation regulator. We're online from 9am - 6pm GMT.
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UK CAA 16h
Replying to @jsjallen @jet2tweets
Joe, we would expect an airline to acknowledge receipt of documents but recommend you give the airline sufficient time to asses your claim If you do not here anything at all you can refer the claim to us.
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UK CAA 16h
Replying to @AlxDazO
Alex, if both flights arrived more than 3hrs late at their destinations, and the airline was at fault on both occasions, then you can claim compensation for both flights
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UK CAA 17h
Adrian, you have legal rights when your flight is cancelled . You must be offered an alternative flight or a full refund. You may also be entitled to compensation.
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UK CAA Jul 17
Busiest day at UK airports this summer expected to be 27 July. If you are still to book a holiday don't forget to make sure it is financially protected
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UK CAA Jul 17
Adam, can you email us your ref. number and we will go back to Primera and find out why they have not paid you passengercomplaints@caa.co.uk
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UK CAA Jul 17
Elaine, you can refer your complaint to this independent dispute resolution body
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UK CAA Jul 17
Replying to @cohenae @primeraair
Albert, there is no time-frame for referral to us, we only ask that passengers first make a claim to the airline. If they are not satisfied with the response they receive then they can refer to us or the ADR body.
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UK CAA Jul 17
Replying to @ana32046793 @easyJet
Ana, You have certain rights when you are bumped from a flight, you can find more info here
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UK CAA Jul 17
Replying to @devonangells
Jo, we expect airlines to seat family groups together during the boarding process, see here
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UK CAA Jul 16
Replying to @oliversdadster
Paul, if you have a complaint about one of the airlines not signed up to a dispute process then PACT will help. The best option is to email them all the details of your complaint and they will get back to you.
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UK CAA Jul 16
Replying to @oliversdadster
Paul, PACT now only handle complaints about a small number of airlines. Over 80% of airlines flying out of the UK are signed up to an independent dispute process . You can however contact PACT by email passengercomplaints@caa.co.uk
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UK CAA Jul 16
Nick, can you send us the details please. There is a link to an auto-submit form here
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UK CAA Jul 16
We are currently recruiting a support officer for our cyber security team, based in our Gatwick office. If you have great IT skills and experience in safety-critical oversight, you could be just what we are looking for. More info here
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UK CAA Jul 16
James, you can refer your complaint to this independent dispute resolution body
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UK CAA Jul 16
Gemma, if you are not happy with the way your case is being handled you can discuss it with this independent dispute resolution body
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UK CAA Jul 13
We will continue supporting and upholding the rights of passengers with reduced mobility passing through UK airports
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UK CAA Jul 13
‘The improved performance of many airports mean disabled passengers should have even more confidence to travel from UK airports. Bad practice will continue to bbe held to account’– Paul Smith, CAA Consumer and Markets Director
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UK CAA Jul 13
Most UK airports rated good or very good for services to disabled passengers
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UK CAA Jul 13
Luke, you can refer your complaint to us. This page of or website will explain how to do it
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UK CAA retweeted
markettiers Jul 13
Delighted to be supporting in promoting their annual report on disability access at the UK’s airports. After BBC Breakfast, the Today programme & BBC News Channel it’s a busy day of interviews for CAA Director Paul Smith with regional TV & radio stations across the UK.
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